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WomanWithin

How would you rate WomanWithin?
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South Carolina
1 review
1 helpful vote
Follow Flora M.
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I purchase 5 pairs of PAJAMAS, they itched me to no end. I really don't want to purchase anything from Woman Within. This use to be a good place to shop. Not to mention they NEVER SENT me a bill, change payment date and charge me a late fee. I wouldn't care if this store shut down. I thought the PJ's were 100% cotton, please they feel like steel wool pads. I am done with this company.

Date of experience: September 24, 2023
Ohio
1 review
0 helpful votes
Follow Alice Z.
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I just called to cancel an order that has never been shipped. They will not cancel it. It is coded "in process". It was supposed to be delivered by June 2. I leave for vacation June 18, so I only ordered items that said would be here by June 2nd. They do not know when it will be shipped. They cannot process it. They are usless. I will never order from them again. Ever!

Date of experience: June 8, 2021
Magali R. WomanWithin Rep
over a year old

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

Washington
1 review
5 helpful votes
Follow Janet W.
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Order was for $113.84 for two pairs of shoes. Shoes did not fit. Returned merchandise, and was charged $22.84 for return fee and shipping. Return order was backordered and subsequently then cancelled by Woman Within and a refund was applied to my credit card of $91.02. Will NEVER order anything from ROMAN'S or WOMAN WITHIN again in the future. The Customer Service person was very glad to delete my information from their account info. Just trying to let others know about my first experience with this business. The shoes were of flimsey and poor quality, did not fit as compared to the same sizes purchased from local stores. Customer service rep was happy to remove me from their files.

Date of experience: November 24, 2014
Wisconsin
4 reviews
0 helpful votes
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I ordered one by mistake. I contacted them and they refused to cancel it because it was in process. But other companies can cancel it no matter if it was or wasn't in process.

Date of experience: January 22, 2024
Wisconsin
1 review
2 helpful votes
Follow Kaitlyn T.
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Horrible experience and bad customer service!
January 27, 2021

My order has been over 6 days late, every website wont tell me where my order is, their helpline couldn't tell me anything, and their email helper wont tell me anything and refuses to mark it as missing. I've demanded a full refund I will NEVER shop there ever again!

Date of experience: January 27, 2021
Washington
1 review
3 helpful votes
Follow Laurie R.
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I have bought hundreds of dollars from Woman Within and their affiliates although they are good quality sizing is unpredictable I have ordered five different shirts all in the same size and no two are actually the same size Returns our nightmare and you returned seem to disappear and you get no credit for them their advertisements are fake you do not get the sales price most of the time somebody needs to look into this company products very good the management team it is very bad

Date of experience: August 11, 2021
Magali R. WomanWithin Rep
over a year old

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

New Mexico
4 reviews
18 helpful votes
Follow D H.
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I am so disgused with Woman Within. I realize now they have fooled me twice, NO MORE. I ordered 3 items and it shipped in two separate packages. Nothing fit, material is very cheap, worse than Wal Mart if that is even possible, and when you return it they ding you 8 bucks per package. $45 ordered, $29 refunded. Mind you I DID NOT return 2 orders, but one. So let me warn you, the more you order the more THEY KEEP! Will NEVER buy from again.

Date of experience: August 11, 2017
Magali R. WomanWithin Rep
over a year old

Hi D. H. my name is Corinne; I am a Customer Service Specialist with Woman Within. I apologize for the frustration you experienced with your recent order. Please send us a message here with your name, zip code, and order number and I'd be happy to further help.

Texas
1 review
0 helpful votes
Follow Sharon T.
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The order code I needed to order the jeans I wanted was missing in the catalog. So I had to call them to get the code. They found the code and they placed my order over the phone. I was supposed to get a free gift with my order. I gave the lady my free gift code. For whatever reason she did not enter the code in the system. I called customer service and was told they would contact the shipping department and correct the problem. I still have not received my order or my free gift. I contacted customer service again today and they refused to send me my free gift and they still cannot tell me when I will get my order. I have canceled my order and will no longer do business with them. Ladies please don't waste your time and money on them. It's not worth the headache.

Date of experience: October 5, 2021
Magali R. WomanWithin Rep
over a year old

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We're happy to help you via phone or live chat on our site. 1-800-248-2000.

Massachusetts
8 reviews
17 helpful votes
Follow Daphne S.
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I placed an order totaling $67.94. It took almost 2 months for it to arrive. The merchandise was cheaply made and ill fitting, so I returned it. The company tried to give me a store credit for a much lower amount than what I paid. I called and was told that because I refused the store credit and wanted a credit to my card, they would only give me $35.00! This company will repackage what I bought and sell it at full price and still keep an extra $32.94 of my money! Beware of this company and all the companies associated with it.

Date of experience: August 12, 2021
Magali R. WomanWithin Rep
over a year old

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

Pennsylvania
1 review
6 helpful votes
Follow carrie r.
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Placed order and called a couple hours later to cancel, and was told to late order was been processed. Reason for cancelling was because I received my mail and there was a bill from them for $13.49 for a return on Item I returned because of size. I'm fairly new with this site and not sure how clthes will fit so I wanted to cancel so I am not paying double in returns on new order. I believe that is how they make money, they charge ship&handl twice. I said I will just refuse package and was told I will still be charged ship&handl charges! It's a win win for them and customer is out of money and nothing to show for it. NEVER AGAIN will I order from them.

Date of experience: July 14, 2014
Michigan
1 review
1 helpful vote
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No return labels
February 16, 2021

I recieved a bra atleast 3 x's to big. But did not get a return label. I have been fighting with this company for 3 months, trying to get a label. They said they dont send those in the mail. But why are they not putting them into our orders. This is the 3 time, my orders came with no return label. They said i needed to go to the post office to return it. If i could i would, but its not an option. So basically they said tuff chit! And now that the 60 days is expired to return it. They wont honor any return or refund. And of course blamed me for it...

Date of experience: February 16, 2021
Virginia
1 review
3 helpful votes
Follow India D.
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Do not do business with this company. I paid for a skirt that was never even shipped because it was more than 60 days ago they will refund my credit card.
Horrible customer service!

Date of experience: May 21, 2022
Magali R. WomanWithin Rep
over a year old

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

South Carolina
1 review
0 helpful votes
Follow L M.
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Horrible Experience
August 27, 2021

I ordered from Swimsuits for All and returned one suit requesting my money refunded. Shipped same day I received it. Instead of refunding me, they gave me an "electronic gift card" Didn't want, but ok. Went and found a pajama set on WolmanWithin on July 13th. Heard nothing until August 9th, offering me 40% off for a "sorry for the delay". On August 12 received another email stating my order shipped. Checked it again today (8/27) still hasn't shipped. Label created, not turned over to the post office. I will not buy anything else from these companies. Blame Covid all you want, however, nothing else I've bought from any other companies has taken a fraction as long. They truly should be ashamed. Also, the reason I'm on here, I've written them to complain, no response. No nothing from this company. DO NOT BUY!

Date of experience: August 27, 2021
Magali R. WomanWithin Rep
over a year old

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.

Kansas
1 review
1 helpful vote
Follow Terri S.
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Don't use this company. Their customer service department is rude and unhelpfull. I sent back my order 30 days after I ordered it and they supposedly got it 32 days after I sent it. They mailed it back and said I was 2 says late so they wouldn't give my money back. I will never use this company again. Horrible. And the clothes are cheap and not well made. Be warned!

Date of experience: September 21, 2018
Magali R. WomanWithin Rep
over a year old

Hello Terri, my name is Corinne; I am a Customer Service Specialist with Woman Within. I apologize for the poor experience you encountered. Please send a message with your name, zip code, and order number and I'd be happy to further look into this

South Carolina
1 review
2 helpful votes
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What's the deal with their shipping?
May 13, 2021

I ordered a pair of sandals on 4-19 and am still waiting. I tried to track it but got a very vague answer that they were on their way. Why isn't there an expected delivery date?

Date of experience: May 13, 2021
Magali R. WomanWithin Rep
over a year old

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business

North Carolina
1 review
0 helpful votes
Follow SHANA W.
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I ordered a dress and returned it to the return label address that was enclosed in my package. After a month with still no credit issued I called about the return. I was told that it was mailed to the wrong warehouse and they could not issue me a credit. I told them it was mailed to the address on their return label they enclosed in the package and yet they still refused to give me my money back. In my opinion, this company and all its affiliates are scam artists out to steal from their customers. They have certainly lost me as a customer for life. Terrible customer service and no regard for the people who buy from them. I didn't even want to give them the one star but it wouldn't take my review unless I gave them a rating of some kind. They don't deserve any stars!
Shana Weigand

Date of experience: December 17, 2021
Magali R. WomanWithin Rep
over a year old

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

Pennsylvania
6 reviews
3 helpful votes
Follow Mary W.
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I purchased several item from Woman Within on the on 5/28/17. They arrived 6/8/17 when they arrived the 3 shirts were to big and the 2 bras were to small. So I returned them on 6/12/17. I have been looking on my site and nothing about the return was entered so I called. Well they received the items and were processed BUT they will not be shipped for another 2 weeks! Well needless to say this in my ONLY purchase I will be making with Woman Within EVER!

Date of experience: June 28, 2017
New York
1 review
3 helpful votes
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Sizing
July 15, 2017

Hadn't ordered for several years. Now I remember why. The sizing is unbelieveably way off. Then and now I ordered the large and received something that would probably fit a small elephant. It is being returned.

Date of experience: July 15, 2017
Magali R. WomanWithin Rep
over a year old

Hi Gloria, my name is Corinne; I am a Customer Service Specialist with Woman Within. I was disappointed to learn of the poor experience you had with your recent order. I will be sure to share your concerns with our team. If you need any assistance with your return, please feel free to message me here or email social.media@fbbrands.com. I'd be happy to help.

Florida
1 review
0 helpful votes
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Thieves
September 3, 2021

Ordered on their website not on Amazon.$52.00 and $14.99 shipping. I fell for the scam "join the frequent buyers club to get free shipping". BUT THEY BILLED ME THE SHIPPING - the "frequent buyers club" is a REBATE! OK, whatever, liars...(I just cancelled it after I got the order) Order arrives: The merchandise was disgusting, no tags and smelled musty. I returned it. I got an email telling me the return would be $52.00. A month later I get the refund MINUS $9.99. I call the FOREIGN customer service guy who argues with me that "that's the same if you went to your post office so what's the problem?" I KID YOU NOT. After me yelling about 10 times WHERE DOES YOUR WEBSITE SHOW ME I HAVE TO PAY $9.99 FOR RETURNS? And him keep telling me "it's for the LABEL" I just hung up. SCAM ARTISTS. Now where's my REBATE? I bet you money it's not cash it's a store credit.

Date of experience: September 3, 2021
New York
4 reviews
9 helpful votes
Follow Rony B.
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I inherited this catalog from the woman who lived in my apartment before me. Apparently she was a shopaholic who loved to subscribe to catalogs like Woman Within. I am petite and slender and these catalogs are laughable - all the models have my body type but they pose in unflattering, formless and oversized dresses designed to appeal to a big woman demographic.

I have nothing against clothing companies targeting certain body shapes, but honestly, hire some models that actually look like your customers! It's ridiculous looking at these models who would never wear these tent-like clothes without being paid.

I emailed this catalog THREE TIMES to get my address off their mailing list. They ignore me and continue to send me this catalog. Whenever I feel like overindulging in a chocolate sundae, I spread this catalog before me to remind me of what might happen if I were to lose discipline. That's the only use I find for their catalogs.

Date of experience: April 14, 2023
Magali R. WomanWithin Rep
over a year old

Hello Rony. We would like to apologize for your recent experience with Woman Within. Please send us an email to social.media@fbbrands.com with your full name, address, and the name that the catalog is addressed to. We will be glad to further assist you.

Thank you
Woman Within Customer Service

Overview

WomanWithin has a rating of 1.8 stars from 783 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WomanWithin most frequently mention customer service, credit card and return policy. WomanWithin ranks 1931st among Women's Clothing sites.

service
291
value
254
shipping
275
returns
233
quality
233
This company responds to reviews on average within 4 days
+61