wizMotions Reviews Summary
wizMotions has a rating of 3.8 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with wizMotions most frequently mention final product, explainer video and favorite part. wizMotions ranks 3rd among Videos sites.
Christina Sussman was a delight to work with. Patient with all my questions and responsive. I am very satisfied with the results of our video. Michelle
WizMotions were great. Communication was great and whenever I had a concern they addressed it immediately and made sure that no matter what I was happy with the end results. Will definitely use them again!
Great process. Communication was excellent. Very happy with finished product. They were available when you had questions and always fulfilled milestone's of the work quickly and professionally
Wizmotions went above and beyond my expectations with service, communication and quality of work with the final product.
We were impressed with how well the wizmotions team was able to quickly understand our product and needs for the video. The finished product and attention to deal was amazing!
We got our first explainer video via wizmotions. Entire process was very professional and courteous. Thought it took longer than anticipated. In fairness to them, it was our first such video so there were delays from both ends.
Overall very satisfied with the work. Will give more work to them. 4 stars rather than 5 is for the delay factor, but quality and professionalism is 5 stars.
Great team to work with. They worked with my budget and in a timely manner. I plan to use them again.
Wizmotions was amazing at walking us through our first whi\teboard video presentation. It is not as easy as it appears and they were with us every step of there way. Federico was our project managers and he was outstanding. The video has been a huge hit so far... cant wait to do more..
Our company has worked with a number of video production companies, and working with wixMotions was by far the most painless experience. Not only was it incredibly economical, but working with them was fast and easy. We ended up with a great video at the end of it which was a fraction of the cost without losing any of the quality. Looking forward to working with the company on future products and wouldn't hesitate to recommend.
The process worked well. It is of course important to have your animation well thought out prior to engaging.
"I am more than satisfied with the experience I had at Wizmotions. The process was exciting and I felt that the creative team at Wizmotions was just as vested in the project as I was. The process was easy and fun! My vision came fully to life by the end project. It has already had an impact on our business in the first 24 hours after releasing it. I'm also blown away by how affordable the process was! Less than half the price of other companies but no sacrifice on the quality. Thanks Wizmotions! We will definitely use you again in the future on other projects!"
Company CEO had a pathetic mannerism
There is no set scheduke software to call back. We did miss time and as an efficient client it's my job to follow up.
You on the other hand instead of working with us dictate and dominate.
That's it you have really really wasted a lot of time of mine. Yes and grand Keller have asked me to join in. I have high regards for Linda and Fredrick themselves
But you seemed to always be in stress and controling everyone.
No one ll appreciate this.
So yes your attitude reflects major fault in domination.
And its felt by clients.
One unhappy customer.
Total rudeness on behalf of CEO.
I worked really hard to turn in all materials but the project manager did not have a set call back system
When asked for protocol. CEO booted the project out!
Highly disdapointed customer.
We were looking to film a television commercial for our dealership and were referred to various production companies. After meeting with a few of them, it became clear that it was going to be an incredibly long, time consuming, and expensive process. We were really at a loss, not sure how to get a professional looking and sounding product without spending a ton of time and money. Then we were referred to wizMotions.
All I can say is "Wow", Their creative process was seamless. They listened to my ideas and came up with unbelievable ideas of their own. It was incredibly easy, and the finished product just blew me away. If you're looking for a professionally produced video or commercial that can be had at a reasonable cost, I can't think of a better option that wizMotions.
Sincerely,
Bill Solko, Dealer Principal
Automotive Avenues LLC
I was looking for a serious and transparent prodcution company for my video at an effective cost with tight budget. And I was dlighted to find wizMotions!
They have a wide range of video styles, a very good pre-sales approach and an awesome production process. All details are carefully managed to provide full satisfaction. And so I was with my video.
Thank you,
YouneS.
A big we faced challenge before hiring wizMotions was determining a way to create educational material that simplified what we do in an entertaining easy to digest way. My favorite part of our project was having the freedom to create and submit our own voice-over to add to the project in a way that gave our video a personal touch. It is great that wizMotions gives you the choice to create your own voice-over or have someone from their team take care of it too, either way. WizMotions will be there with you all the way through the process of your project and will show genuine interest to make sure that you are getting exactly what you are looking for in your final product.
My favorite part of this experience has been the professionalism. I can't tell you enough how assuring it is having Basecamp and the great communication. My biggest fear was definitely relaying my vision to your artists. The quick questionnaire you all sent me when this project started took care of everything. I would tell them to come with an idea and WizMotions will turn it into reality.
My favorite part with wizMotions was definitely Carol! Carol reminded me continuously to review and make the revisions needed prior to animation. Because of her willingness and patience, I was able to receive the deck I envisioned.
WizMotions had been recommended to me with the line "they know their process and are very professional", and saw the standard of work in the portfolio. At all stages I've been delighted by both the communication and visual results. I wouldn't hesitate to use WizMotions again for future projects.
Ever hear of the phrase "running around like a chicken wit his head cut off?" This is what comes to mind when I think about wizmotions. I am pretty sure all of the things they guarantee on their website were violated while I worked with them. In the end I got an OK video but I felt like I was the one who made it. A very drudgerous process all in all.
But hey, they ARE cheap!
Good luck folks!
My client was told to expect delivery in about 3 weeks. It's now going on 3 months. Very disorganized and unreliable customer service.
About the business
Looking for custom whiteboard animation videos for your business? At wizMotions we convert your message into an engaging and hypnotizing explainer video.
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Hi, this is Bill Zimmerman co-owner of wizMotions. I'd like to explain what actually happened with this particular client, contrary to the information above.
There are many reasons why I had to refund her in full and politely inform her that we are not the right company for her. One of those reasons is that she did not want to listen to or follow our process whatsoever. We have literally thousands of happy customers and have a particular process on how we create our videos but she did not seem to care about that at all. She wanted her own process and in turn insisted that my team work for her full time and have multiple hour long conversations with her on a daily basis. While it's true that we have an extremely high customer service satisfaction level, (please see wizmotions.com/reviews) we simply do not have the staffing or time to be able to talk to every client we have for an hour every single day. I wish we did!
But that's not the only reason I refunded her and informed her we weren't a good fit... And what makes this review even more upsetting is that the only reason it was left is because she feels insulted that we don't want to work with her. My team actually went above and beyond to try to accommodate but it just wasn't happening. In fact, she was supposed to supply a "ready to go" script to use for her video as she did not pay for our script service. Instead, she took photographs of dozens of pages of a book, sent the photos to us, and then asked us to go through all the images and put the script together based on some marked paragraphs. We did in fact do that, without charging her, and afterwards spent more time trying to work out that script with her. That process included multiple phone calls, minimum one hour long each, with one of my project managers. My team spent many hours working on putting the script together for her, and we did not charge her for it. We just wanted to help and wanted to get this project going. Getting the script ready was step 1.
In addition, when we weren't getting back to her quickly enough, this particular client called the account executive in charge of her account exactly 22 times over the course of about two weeks. 22 times! That is not an exaggeration. And this is in addition to the multiple hour long conversations my project manager had with her. And I can't tell you how many emails were sent, it was dozens.
On Friday the 7th we just didn't have time to talk with her particular day. It was explained to her that we won't have an update for her every single day, that some days will pass without an update. This does not mean we are not working hard on her project, it just means that it takes time for these videos to be created. We are very transparent about our process and expectations, it takes on average 3 - 4 weeks to complete a project.
None of that got through to her. After 4 more phone calls from her on Friday, it was obvious we were not the right company for her so I politely explained to her that we are just not a good fit and refunded her in full. I'm sorry it didn't work out, but I just knew we were not a good fit. Then she left this review and AGAIN called us multiple times and emailed us to insult me and tell us about all of the bad reviews she is going to leave. I actually had to block her from calling us more, something I haven't done in 5 years of this business.
If you have any questions, you can reach out to me here: http://wizmotions.com/contact
We really are wonderful people :)