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From the business
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
Wink Beds Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
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Received the mattress. It came a day early and was left outside but fortunately it didn't rain.
Quick and easy! I am enjoying the bed so far - it's great.
Easy to order, mattress arrived sooner than expected. Appreciate the email updates and tracking info. Cal-king is large and heavy so needed two strong people to unwrap and settle into place. Mattress has slight odor but nothing that kept us awake. Very different from our previous bed but had a good first night with less tossing and turning.
The mattress is incredible. It's been years since I've used a mattress on which I didn't toss and turn all night. My sleep has improved dramatically in only a few short days of the trial.
Purchased a King size wink bed. Really researched several mattresses for a long time before purchasing. I read many positive reviews and determined that the wink bed was my top choice b/c of it's reputation for helping those with back pain and also for it's reputation of having strong edge support. I've slept on it for 3 weeks now... And it's not as comfortable as I was hoping. First off, this bed is HOT. My previous mattress wasn't nearly as hot to sleep in, but I have been kicking off the covers routinely at night b/c of how overheated I get in this mattress. Secondly, the back support has not been as great as I had expected. Still waking up with a sore, stiff back in the morning after 3 weeks now. One good thing though, is that I have found the mattress to have strong edge support, so if you're sitting at the side of the bed, it doesn't feel like you're about to slide off at any moment.
Great experience. Helpful customer service team. Highly recommend for a long term bed set-up!
A representative always ready to assist; I received updates from order to delivery.
Easy ordering, fast delivery and communication so far.
NOt use to it yet. Maybe given more time I'll get use to it.
Excellent purchase! Back has been doing much better definitely would recommend
It was incredible that the mattress could be delivered in such manageable packaging.
Great customer service! At this stage all I care about is purchasing items from competent personnel and care about their product.
See above unclear message. Why do I need to write more to create a standard review?
So far my husband is happy with it but it is to hard for me and I haven't been able to sleep well at all. I was hoping it would help with my thigh and lower back pain but it didn't
Haven't enough experience sleeping on bed to evaluate it, but overall experience with Wink Beds has been good so far.
I was provided a delivery that was the expected date. It was never updated over the course of three days so I assumed it was the correct date, so I took the day off to be there for delivery. We had been having daily summer rain storms and I didnt want my new bed to get wet. I stated I wanted to cancel the order and just like that it ships—-literally 15 mins after they tell me how the beds are made to order and mine is not finished yet—I get a confirmation from UPS. Bed finally showed up five days later. Their customer service responses seemed to be bots and not real people.
The boxes are very heavy and I need someone to help me assemble them and rid of the old frame so too early to comment.
Fast and easy. Got it in time to enjoy our new home.
Delivered a little later then I wanted, but overall experience was great. They Wink follows up on all enquiries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members