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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
Wink Beds Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
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Excellent. I did not speak to anyone at the Wink Beds before placing my order as I found enough information to make my choice. I did call later for the dimensions of the mattress. The call was answered quickly by a native English speaker (No difficulty trying to decipher an accent.) who shared the information requested and offered to help if I had other questions. The mattress arrived in the time frame that was advertised, was actually very entertaining to watch it 'inflate.'. No/ problems with oder at all.
WinkBeds needs to explain the extra fees - recycling and environmental. Why did I get charged for this when WinkBeds did not take my old mattress?
UPS is a lousy delivery service. They literally dumped the box on my driveway.
When I purchased my last mattress from Serta, the delivery staff unpacked and installed my new mattress and took my old mattress. The Serta service was outstanding.
We were kept daily with the progress of the bed's arrival. It is an amazing bed! It is so comfortable & I have a wonderful 1st night's sleep!
The bed is as comfortable as advertised. Winkbed delivered as promised. Getting the mattress was a big stressful because of overoptimistic delivery dates by UPS but winkbeds initial delivery date was exactly correct. Once we got it, we opened it in the living room because of fears of off gassing.
But there was no odors of any kind. The bed took 10 minutes to fully expand (it gained a whole cubic meter in volume!) and then laying on it was a luxury. It is really good.
Setting up the winkbase was straight forward. It has easy to follow directions and required about an hour to complete. We placed the mattress on the base and the bed was complete. We are more sleeping much better then before. Thanks!
This mattress was an excellent compromise choice for me (larger/heavier stature, prefers firmer mattress) and my spouse (lighter, prefers softer mattress, back problems). We're both sleeping better now, and we appreciate the environmentally friendly and hypo-allergenic material. Also, very happy to buy from a US company! Biggest negative was the hidden "Environmental Responsibility Charge" included at the very end of the ordering process - very disappointing business practice!
Like it so far need to test it out longer before I really know
I ordered he new mattress and platform for our new lake home. I haven't opened it yet, however I have the same mattress in my house for a few years and love it!
Super easy process and we are loving our new mattress!
I wasn't sure which mattress to get but knew I did not want a soft one. I got firm and I will be returning it - it's too hard and rigid.
Easy to order and quick shipping. Still trying out mattress
So far so good
We'll see how this rating will be a year from now.
The process was easy and I received my bed quickly. I am very happy with my purchase and sleeping much better!
Shipping was delayed a bit, according to the initial messages we received regarding our order, but otherwise the experience went well.
Great product and fast shipping. Will recommend to others.
Good overall! The beds are expensive but the quality is nice. Delivery is standard for setup on your own.
All went well! No problems at all. Easy setup, and removal.
As above, no response from customer service about the damaged platform.
We just received our bed a few days ago. So far we are loving it. It shipped quick, easy to unpack and set up. We are loving how it sleeps so far. Fingers crossed we can come back here a couple years from now and report the same thing!
I didn't realize how uncomfortable all my previous beds were until I slept on the Luxury Firm Winkbed (King). I've finally found a bed that no 5-star hotel can rival. I'm getting the best sleep of my life. I'm sleeping like the goddess I am.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members