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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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Love that it's American made.
Bought latest one as gift for our son for new home. We've had ours for several years and it's wonderful!
Mattress was delivered at top of our 1/4 mile long driveway! Had to bring it down on dolly!
Great looking bed. Only thing I'd like to add would be handles on the side for east moving.
I wish customer service was more readily available, also having to wait 30 days for exchange and not be penalized is not good.
I haven't tried the bed yet but there was some shipping damage on it that I emailed about.
Would have preferred that you take old bed away. But turns out trash service will do it for $10, which is great
Ordering was easy, the bed arrived late and damaged with stitching falling out
The website was intuitive, although it could just be that it has a very similar layout to most other mattress websites. For the most part, the site was functional. I was able to select the mattress of my choice, the platform foundation, and the mattress protector. However, I was a bit peeved at learning about the compulsory environmental fund tax that Wink slipped into my purchase order. I honestly am a die-hard environmental nerd - it's the principle of the matter. Anywho, I forgave Wink for the poor form and, of course, it was happy to take my money. The products arrived within two weeks. No issues. The bed is super comfy, so I'm a happy pappy.
Haven't tried the bed yet but order and shipping were great
The Wink Bed is exactly what we needed--something firmer than our old bed which, while comfortable, was a bit to soft. The delivery was quick and it didn't take too much effort to move it onto our bed frame. Once we'd unwrapped it and it expanded, there was no noticeable smell. We've slept on it about a week now and are feeling very satisfied with it.
Easy to shop, delivery was on time. Only "complaint" is that moving a 130 lb box up 3 flights of stairs was quite the challenge.
Great,bought the luxury firm to replace our temper pedic.
I haven't taken it out of the box yet. I am waiting for a bed to be delivered for my husband's half of the bed.
Great experience I cannot rate the bed yet though.
Nice people. They have the patience to work with anyone.
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Wink's website makes shopping for a new mattress easy and stress free. They deliver efficiently and keep the buyer informed throughout the process.
The notifications were timely and provided a clear understanding of the process and when we can expect the shipment.
I have not tried the bed yet; im waiting on the platform frame.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.