Wink Beds

Even though the mattresses are made for each order, the process was still relatively quick and I am very satisfied with it all.

All seems fine. Delivery fairly clear. Packing was in good box and airtight wrapping.

Ever since I GLANCED at the website the first time I've gotten emails multiple times daily from an obvious AI named Dan basically strong-arming me harder than a used car salesman to buy a bed.

Now I have. And the bed seems fine? I guess? I would like to sing it's praises and say it's the most amazing bed of all time, unfortunately the foundation the company sold and sent me is about 20 times louder than my old foundation I just threw away to make room for these deliveries, and it does not feel like a very secure frame. I followed the instructions to the letter, and even then went back and checked the QR code video for assembly to verify I did it right because it did not feel correct. Every step verified exactly as in the video and it feels like a terrible bed frame that's preventing me from enjoying my $2000 bed and I worry is going to eventually inevitably ruin my new mattress.

I cannot believe this company. We read such incredible reviews and I wish I had found this site. Same issue as others have stated. As SOON as our trial was up the springs started poking into my back so hard I wake up with red marks(for reference I am 5'5" 120 pounds). I just had a baby and sleep is so precious, so this is lack of sleep due to a mattress is devastating to me. We actually liked the mattress until it started to go wrong! And the fact that this company won't do anything aside from telling me I can buy another mattress for 50% off, which I would never purchase from them again, and then told me to buy a topper is absolutely the worst customer service I have ever received. The trial period is about the length that we liked the mattress, buyers beware.

We purchased a soft queen winkbed mattress 3 years ago. We notice an issue with a small group of coils which would not decompress. We contacted winkbed and talked to Josh about the issue. After sending a few pics of the mattress issue, Winkbed quickly sent a replacement mattress free of charge. Great and friendly customer service which is hard to find these days.

I was hesitant to order a bed online, but with Wink's return policy, I felt I had nothing to lose. So happy so far, but it's only been 3 nights. Upgraded to this bed from a Tempur-pedic queen. After only 3 years, that bed became a nightmare. I did tons of research about this bed and other hybrid beds. So many great reviews, and it was interesting to see how many former Tempur-pedic bed owners there were. I waffles about choosing the luxury firm vs the softer bed. I'm a side sleeper, and hubby sleeps on the side or back. We're not heavy, but I don't like sinking deep in the bed. I think I made the correct choice, but I still have a ton of time to decide!

Easy to order with loads of information to help choose the best product for oneself.

I had really high hopes for this bed based off the reviews, but both my husband and I have had so much pain with this bed that we had to buy a memory foam topper to get through the 30 day trial. I feel bad writing this but want to be completely transparent. I had to go see a chiropractor for soft tissue therapy due to the amount of pain in my shoulder from sleeping on the bed the first week. I have not been in this much pain in a long time and I'm only 30 years old. The bed is way too firm and we ordered the soft. My husband and I are both side sleepers primarily and will be returning the mattress after the 30 day trial period unfortunately.

The Wink Bed is exactly what we needed--something firmer than our old bed which, while comfortable, was a bit to soft. The delivery was quick and it didn't take too much effort to move it onto our bed frame. Once we'd unwrapped it and it expanded, there was no noticeable smell. We've slept on it about a week now and are feeling very satisfied with it.

We originally purchased a Wink mattress for our primary home in 2020. We purchased another one for our cabin a year later. This mattress we purchased for a home near our grandchildren. We like having the same sleeping experience wherever we are staying. The Wink mattresses have been great for us. We put a Tuft and Needle mattress topper on top of our Wink mattress. It works really well for us.

Didn't Like the $49.00 charge is it doesn't work our, otherwise would have given five starts. If I hadn't clicked on return policy would not have known. Think this should have been stated upfront. Received several messages from usps about delivering which were incorrect. Kept telling me they would deliver between 2 to 7 then cancel, but nothing from Winkbeds confirming.

I contacted other mattress companies and they never called or emailed me back. Winkbeds did immediately. I liked the service so much I ordered one. It arrived and I slept on it for a month and a half and it was just too soft. I emailed them and thought, "ok here we go". BUT, they sent me the next firm bed BEFORE they even took the other mattress back! Talk about customer service. Then they picked up the old mattress in about a week. Don't bother with the others this company is the best.

Easy to order, mattress arrived sooner than expected. Appreciate the email updates and tracking info. Cal-king is large and heavy so needed two strong people to unwrap and settle into place. Mattress has slight odor but nothing that kept us awake. Very different from our previous bed but had a good first night with less tossing and turning.

Easy to order and promp delivery. I would definitely purchase from this company again. I feel like even though it seemed expensive for just a mattress it delivered more than we could possibly have expected. Well worth every penny.

All questions answeredWe are blessed, maybe we should try the regular mattress but seems like a wast of time. I imagine the protector is good just haven't tried it long enough. We got two protectors accidentally so we will be returning one.

All was very easy to put together or unpack

See above Mattress arrived within two weeks of ordering. My husband and I have had the most comfortable sleep in our lives, We have a Thuma bed frame and it fits perfectly. I would do a commercial for this product it's that life changing!

The exchange process seems remarkably smooth.
Thank you. I'm looking forward to receiving the exchanged more firm mattress. Allowing a full 60 day trial off both mattresses is an amazing opportunity. I was concerned that if the firmer mattress was not going to work how would I be able to get the Luxury Firm mattress back. Your process is very smart.
Thank you.

Quick & easy process. All the info necessary for an informed purchase was on the Winkbed website. I used their prior customer reviews plus others around the web to make a final decision on which particular mattress.