The company enjoys a generally positive reputation, with many customers praising the quality of products, timely deliveries, and responsive customer service. Frequent commendations highlight the variety of styles and satisfactory communication regarding order status. However, concerns arise regarding inconsistent service experiences, particularly related to shipping delays, stock availability, and inadequate support for customer inquiries. Some customers reported receiving incorrect or poor-quality items, leading to frustration. Overall, while the company has a loyal customer base that appreciates its offerings, there are notable areas for improvement in customer support and inventory management.
This summary is generated by AI, based on text from customer reviews
Quick responses. Slow order processing BUT they are always taking feedback to correct issues. Good quality clothing
I saw all the great reviews and decided to give this his website a try, big mistake. I place my order for over $300 in inventory on 4/11/21 and my order still has not shipped. Over 5 of the looks are out of stock. I'm still going back and forth with Wholesale7 about sending what they have or just refund all of my money. I will never use them again. They deserve 0 stars.
Dear, sorry for the inconvenience. Some items may be notified out of stock due to quality issues, could you pls give me the order number? I will check it and handle this issue for you.
This was my first purchase I have a resale license and a legitimate business and the items I wanted most are sold out. I keep asking to cancel my order and just get a full refund and they are giving me a hard time. My order is not even done processing they haven't shipped anything so what's the problem with returning my money it hasn't even been a full 7 days since placing my order they need to return my money
Dear, sorry for the inconvenience. Could you pls give me the order number? I will check it for you
Some materials could be better, also before purchasing the site should give a better description on items as far as sizes some items are bigger than what they should be when they arrive
Dear, thanks for ur feedback.We will make some improvements to the product description.
I love all of my items this is one of my favorite websites to shop on. I am a Wholesale 7 DIVA. Love it. My items comes in a timely matter. I love the prices are very affordable. I have 4 separate orders pictures coming soon. I promise.
Dear,Thx! We will do better :)
Satisfied with service not problem ordering love it have ordered twice so far will continue to do business
Dear,Thx! We will do better :)
I love this company I have been using it every since I found them. They have good quality clothing am fast shipping an communication. I would definitely recommend
Dear,Thx! We will do better :)
Very understanding! Fast response and fixes your issues as fast as possible very understanding I am definitely shopping here after I come from deployment
Dear,Thx! We will do better :)
One of the top wholesale sites to shop at, good quality and good service! Very satisfied with my orders!
Dear,Thx! We will do better :)
My favorite thing about shopping with this Company is the exceptional customer service provided by Jaden. I will be a long-term customer.
Dear,Thx! We will do better :)
This is one of my best vendors yet! I will only order here from now on. Everything I have ordered is completely accurate and the response time is perfect. If I run into any problems it is handled right away.
Dear,Thx! We will do better :)
I am very Satisfied with wholesale 7... would surely recommend... the customer representative are very helpful as well
Dear,Thx! We will do better :)
The products are good and or decent, however they often advertise products that they don't have or are out of stock(per their report). They do this in hopes that you will use the refunds for the out-of-stock items to buy more stuff. They rarely update their inventory to show out of stock. I have written emails asking that they check their stock so that people won't spend money on shipping and merchandise that is not available. Rarely do they give refunds based on shipping costs. They give refunds based on the actual products and keep the money for shipping. The whole purchase order should be recalculated and adjustments made. This is wrong and fraudulent. They do this ALL THE Time! Customers be aware of this fraudulent practice... Lastly they sent me the wrong size boots and lied about the size. I took the shoe to a shoe shop and wouldn't you know it I was correct. I never got a refund as my size was out of stock!
Dear, sorry for the inconvenience. I am so sorry for the out of stock items. But we will refund the shipping fee to u if we remove any items.
About the wrong size shoes, cuz we use Chinese size, maybe will a little inappropriate. Have a contact our service to apply refund?
Hope to get your reply soon and solve your doubts for you.
I will not order from them again. The first order took two weeks just to order everything I chose they would send me a message 3 days later saying it's out of stock. Such a headache that I just told them to ship what was in stock and cancel the rest. The second order they waited a week to tell me that they didn't have non of it in stock I'm so done with this company a total of a whole month trying to order. I could have had it from Alibaba buy now without the bulls**t.
I absolutely love the feel and material of the clothes I ordered and so does my customers! Friendly customer service with quick responses. My shipments came on time and one shipment came early! I will continue to order for my boutique from Wholesale 7
Dear,Thx! We will do better :)
I had order some clothes from here for my birthday and never received my items. I reached out to customer service to let them know and they did absolutely nothing to help me get my package back and did not refund me my money afterwards. This website is a scam to get people out of their money.
Dear, sorry for the inconvenience. Since we are on holiday from 11th to 14th Feb,I am sorry we can not process your order soon.
Now we have resume to work, could you plz give me your order number? I can process it asap or cancel order and refund to you
Everything I ordered said ready to ship in 48hrs my order said processing and after 24hrs every item on my order said delayed shipping! I'm pissed and so over it smh my website launches in 6 days and I won't have all my inventory
Dear, sorry for the inconvenience. Since we are on holiday from 11th to 14th Feb,I am sorry we can not process your order soon.
Now we have resume to work, could you plz give me your order number? I can process it asap or cancel order and refund to you
Best communication, always keeping customers updated.
No delay on the shipping of the products.
Quality products
Thank you for your approval
I've been ordering from this site for about a year now. Shipping is right on time as it suggests, no real issues with my orders. It Is always easy to contact someone if I have questions or concerns
I love there clothes and they are very nice it don't take that long and I love this website and I'm going to order more things from here
Your satisfaction is our motivation! Looking forward to your new order :p
Answer: Hi there, thanks for ur message Could u pls leave ur order number or ur username in our company? Or u can email us. We will check it for u and solve the issue soon. Email address :service@wholesale7.net
Answer: Dear, have a nice day. Normally we need 5-8 working days to ship to the U.S. after order packed.
Answer: Good day! Yes,we support shipping to United States.Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Answer: The Arriving Time = Processing Time + Shipping time. Pls click it: https://www.wholesale7.net/ship-in-48-hr_c315. Those item can be prepared within 48h.And the shipping time depends on your choice.As the Chinese New Year is approaching, you may not receive the package on the 7th, but we will try our best to send the order before the 7th.
Answer: Our products are also sold on Alibaba. So it's the same!
Answer: The Arriving Time = Processing Time + Shipping time. Could u pls tell us ur order number, We will check it. Or you can send the email to us:service@wholesale7.net
Wholesale7.net as online Fashion Clothes Wholesale and Retail site, we have ready stock clothes in all styles design for women, men and kids and more accessories you can find out like shoes, bags and sunglasses.
To serve you better, we do not set any minimum order, so that you can choose retail or wholesale clothes by online pre-order freely.
For the payment ways, we accept PayPal, T/T and MoneyGram.
Our purposes: Honestly in quality, Faster in shipping and Top level service!
Thanks for your support and feedback, we will continue to improve to shorten the order preparation time