The company enjoys a generally positive reputation, with many customers praising the quality of products, timely deliveries, and responsive customer service. Frequent commendations highlight the variety of styles and satisfactory communication regarding order status. However, concerns arise regarding inconsistent service experiences, particularly related to shipping delays, stock availability, and inadequate support for customer inquiries. Some customers reported receiving incorrect or poor-quality items, leading to frustration. Overall, while the company has a loyal customer base that appreciates its offerings, there are notable areas for improvement in customer support and inventory management.
This summary is generated by AI, based on text from customer reviews
I order from them every other week to keep my boutique running and have never been disappointed! Great quality, great prices, and great communication.
I have ordered a few times already and I'm never disappointed. They really have nice clothes and Shipping is very quick too which makes it more awesome!
Only little negative comment I have is that they should update their website more regularly when it comes to out-of-stock items so that people don't end up wasting time paying for items that are actually not available anymore. But overall, is a really nice boutique and will recommend it to anybody!
I always buy from this website because they have very fashion forward products. It's my go to store. Absolutely love it!
Hi I am trying to order things from them but I have yet to get in touch with any customer service or reps concerning my issue! How can I get in touch with someone to resolve my issue I've chatted and emailed them 3 days ago with no response. I am a new user and it says I can get free shipping but after I put in my address the shipping charges pops back up! Ugghh help
I've been shopping with W7 for a few months now and I usually buy with the mind of the items being a hit or miss. To my surprise, majority of the items I've purchased have been great HITS! The quality of my items have been true to the reviews and pictures I seen prior to purchasing. The shipping cost can be pretty high for larger orders but the shipping usually takes no time. Unless there's items that aren't in stock. I'm which, they offer quick assistance in those situations (either refund for the item or delay your delivery until it is back in stock and can be processed with your order). I am very pleased with the staff, the platform and the inventory.
The only con I have would be returns are nearly impossible to do and can be costly. I recommend the company looking into free returns within a specified time period.
They have such great customer service. I will be shopping again for sure! They are so nice and helpful
I received my piece ahead of expected time of arrival, I was a little scared at first because when I checked the tracking site fo order it never changed for 6 days so that just lets me know if I have something plan order my pieces 2 months in advance because it is coming from overseas.
I would like to first say thank you for the service. Your communication with my concerns was met. The quality of the clothing is immaculate! From the stretch to the fabric, everything was perfect. Thank you look forward to ordering again.
I loved how Ms Qiana communicated with me through the whole process, from telling which items where out and down to the shipping. She's very nice and was very helpful. Last but not least I ordered 80 pieces and i received every last one in great condition and they looked exactly how they looked on the models. My package also came way before the date I was supposed to received them and that's another thing I love. I'll definitely be shopping again their really great!
The quality of the clothes is 100%, excellent
They do process your items as stated within eight working days and if there's any problem a member of their team is always willing to help.
wholesale7.net is a legit website but they won't tell you if their inventory is out of or not. Even if you choose fast shipping they still take the whole 1 month and half of another month in easy meaning 45 days. There customer service is poor too I purchase their total of $140 and choose fast shipping on September 25 it supposes to be here by October 7-9 but it's October 28/2021 and I haven't received any update from them. Guys don't buy their quality is so poor. Ross and Burlington are far better. Don't be cheap and get fool.
Been Shopping for years, Great service but processing time takes long and items are always out of stock after you have made payment. Please work on your processing time and inventory.
Thanks for your suggestion, we will update our stock system.
I've been purchasing from them a year now & im very satisfied with everything so far especially because of the material!
Run... run away far away... this site is not legit... and they say chic me is bad lol... ordered my items still saying processing... looks as if its a old computer they are using and it is still being updated... still hasn't been shipped but let me see what they are gonna do will be back with an update
Dear, Sorry for the inconvenience.
We need 8-10 business days to prepare your order if we receive the payment.
Could you pls tell me your order number?
I will check it for you.
Email address: service@wholesale7.net
I use this website for my boutique and I love it. Outfits are cute, I always have to keep something for myself. My orders take about two weeks from purchase to arrive, which for me isn't too bad. Customer service is amazing. Cherry always keeps me updated on my orders. I love it here!
I have been shopping w/ wholesale7 for a while and is now a loyal customer. I can honestly say wholesale7 has the best communication services throughout your whole process & is highly recommended
I was very pleased with my order & the customer service was great as well! Processing is usually long but Cherry was able to work with me to get my packages out to me quickly.
So I placed the order with them about 3 weeks ago I finally decided to hit them up 2 days ago asking where was my package they finally got back to me 2 Days later saying a couple things was out of stock I don't understand why I had to message them to find out that they was out of stock but whatever whats really pissing me off is the fact that my order still saying its processing 3 weeks later I just want my money back at this point... Worse vendor ever...
Dear, Sorry for the inconvenience.
We have upgraded our warehouse and greatly reduced out-of-stocks.
We will continue to improve our service and timeliness.
If have any updates, will email you soon.
Email address: after-sale@wholesale7.net
The material on the items is excellent, the items are affordable, the shipping time is a bit slow but the overall experience was good. I will continue to buy from this site
The ordering and logistics process is lengthy but the quality of the clothes are always phenomenal. The customer service is good. Overall it's a great experience.
Answer: Hi there, thanks for ur message Could u pls leave ur order number or ur username in our company? Or u can email us. We will check it for u and solve the issue soon. Email address :service@wholesale7.net
Answer: Dear, have a nice day. Normally we need 5-8 working days to ship to the U.S. after order packed.
Answer: Good day! Yes,we support shipping to United States.Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Answer: The Arriving Time = Processing Time + Shipping time. Pls click it: https://www.wholesale7.net/ship-in-48-hr_c315. Those item can be prepared within 48h.And the shipping time depends on your choice.As the Chinese New Year is approaching, you may not receive the package on the 7th, but we will try our best to send the order before the 7th.
Answer: Our products are also sold on Alibaba. So it's the same!
Answer: The Arriving Time = Processing Time + Shipping time. Could u pls tell us ur order number, We will check it. Or you can send the email to us:service@wholesale7.net
Wholesale7.net as online Fashion Clothes Wholesale and Retail site, we have ready stock clothes in all styles design for women, men and kids and more accessories you can find out like shoes, bags and sunglasses.
To serve you better, we do not set any minimum order, so that you can choose retail or wholesale clothes by online pre-order freely.
For the payment ways, we accept PayPal, T/T and MoneyGram.
Our purposes: Honestly in quality, Faster in shipping and Top level service!
Dear.
Due to an increase in package volume and limited resources, shipping is currently delayed about 7 days.
We apologize for any inconvenience.
Could you pls tell me your order number?
I will check it for you.
Email address: service@wholesale7.net