WhatGeekReviews 1,268

The product itself is great, the device is wonderful, the card it came with only sometimes works but I am luckily able to add my own games so doesn't matter too much. Shipping was extremely slow, and customer service didn't seem to understand my question or maybe english? I asked how long shipping would take as none of the tracking info worked, they either didn't understand or refused to answer the question, we went back and forth and i asked straight up 3 times how long it would take but nope, never got an answer lol it was actually a bit rude. I was so relieved when it finally arrived I was extremely worried i was being scammed at first due to the problems.

If you are aware of the discord then you know there are some bad reviews on there. I emailed support asking for shipping tracking and they gave it to me, fine good, I then emailed back saying thank you sorry if any convenience because I saw the discord and there were bad reviews. The response I got was you've caused us inconvenience and we are cancelling your order. This is insanely bad customer support, you can't threaten to cancel peoples orders because they mention your Discord reviews. I got my order in about 20 days, five days more than shipping was predicted. The package itself was fine and I can't complain about the item as I like it, I will not be buying here again.

Placed an order for 1 device, immediately realised I wanted a different device. Contacted them via email requesting the swap and they said sure it'll be no problem. Confirmed the swap. My order was swapped from priority processing into normal processing which I considered fair because they had to do extra leg work to amend my order. I received no updates for over a week, and contacted them seeking an update, and received an email after a few days saying that my device would be shipped in 5-8 business days I waited 10 business days and got in touch with them, and they said it would be shipped shortly and apologised for the inconvenience, offering me a £5 discount for the delay (this discount never materialised). Once the package finally arrived over a month after placing my order, it was the wrong device. They had just sent the one I initially ordered, no effort to swap as discussed. Would not recommend purchasing from them unless you have no other option. UPDATE: I have been instructed by their customer service that I should commit fraud in my customs declaration for the return item, and that I will be liable for the customs charges. Absolutely pitiful. Unedited returns instructions: "Return Instructions: Please indicate your order number on the outside of the return package. 1) Return the item with the original box, cable, and charger. 2) Use a local shipping provider to ship the item back to us (do not use EMS, DHL, UPS, or FedEx). 3) Carefully wrap the item with bubble wrap to ensure it does not get damaged during shipping. 4) Declare the item as "Keyboard" and declare the item value as $17.5) Send us the tracking number (we will notify you when the package arrives). Please note: During return shipping, the customer is responsible for any customs fees, duties, or tariffs during the return trip to our warehouse. In these cases, we will deduct the customs duties from the refund amount you authorize." DO NOT BUY FROM WHATGEEK