The site was easy. This is the first time I order here. I like to drink mango strawberry lemonade. Can't wait to get. It will save me money.
Web restaurant really handled my problem professionally and In a timely manner. I am really sanctified
Thank you for your review, Theresa! I am happy to hear that our customer service was able to help you with your problem quickly and professionally. If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
Hands down the best supplier for the insdustry. Top quality products, Excellent! Second to none after sale support!
Thank you for the review and kind words, Tony. We are thrilled that you have enjoyed our products! If you need any assistance with any items or orders, just email help@webstaurantstore.com and we will be glad to help.
Concerning: Regency 10" x 14" x 10" 16-Gauge Stainless Steel Three Compartment Drop-In Sink with 10" Faucet
Customer service stands behind defective product: The sink has bent edges that would leave an air gap after being installed. Customer service tells me: "My product specialists team let me know that this sink is intended be used in the cleaning area of a restaurant where the look of the unit does not matter. It is not intended for a residential setting." Looks does matter in my commercial kitchen where the quality of the kitchen is in part a reflection on me.
Customer service goes on to say: "They are standing by that the bowing of this unit is standard. The bowing of the sink can be corrected by adding caulk around the edges once it is installed." This will be an ongoing sanitation and maintenance nightmare for a commercial kitchen. "Bowing is standard?" Seriously? A professional plumber refused to install this sink because of the bow and the fact that the sink is not designed per standard that would allow for proper installation thus removing any bowing. This sink only has four threaded posts, one on each corner, to secure the sink to the counter.
Note that the WebstaurantStore site product pictures show straight edges, not curved.?
https://www.webstaurantstore.com/regency-/*******@Emily A.,
Yes, I think WebstaurantStore should look into it. The answer that a defective sink is acceptable is totally unacceptable. It's like going to buy a car and the salesman telling the buyer, 'the car is supposed to have dents. These are meant for...'
That's insane and pushing a defective product is very bad business practice.
The solution is to either stop selling the sink or have the supplier change their poor manufacturing practice and deliver proper sinks.
Review the messages WebstaurantStore sent me. "Must be installed by a professional plumber' but a professional refused to install the defective sink because of the curved edges that would leave an air gap, and because it isn't designed to be installed properly.
Again, WebstaurantStore should not be selling crap.
Thank you for your review, Matt. I am sorry to see that your sink arrived in that condition! With sinks such as these, their intended use is for the back of the house and our products team did confirm that this is standard for this type of sink and it would still be completely functional in that condition. I am happy to look into this situation further with you and see what sort of resolutions have been offered at this point, but I am unable to do so without further information or the order number. If you could email us at Help@WebstaurantStore.com with the order number and put it to the attention of Emily A, I would like to look into this with you.
Taste is fine, my sons love it when we have it. Unbeatable price, organic, and low arsenic (basmati is lowest of all types). What's not to love?
Thank you for review, Jesse. I am happy to hear that you are able to purchase bulk items for your family that they love to eat at a great price! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
Tricky business practice of "ships free with plus", then you find out "plus" is $99 a month. Why would any pay $99 a month for "free shipping"?
Thank you for your review, Richard. Because we offer wholesale pricing on our items, we charge the full shipping amount for each order. Certain items do ship for free and are notated by the “Free Shipping” banner on select items throughout the site without signing up for WebstaurantPlus. With a WebstaurantPlus membership, you can get unlimited free shipping on all eligible items for just $99 a month, allowing you to save hundreds of dollars a month on orders. We carry over 180,000 qualifying products including everything from disposables to heavy equipment, all at discounted wholesale prices. All eligible items are designated on our site with our WebstaurantPlus logo. We feel that by offering this service at this rate we are able to offer customer's savings overall. Please visit https://www.webstaurantstore.com/plus/ for more information, including testimonials from real business owners that are saving money with Plus.
Always deliver fast and if something is damage they replace the item instantly.
Everything that have order is cheap and good quality
Thanks so much for your review, Jose! We appreciate your business and are so glad that our services and products meet your needs so well. If you have any questions or concerns, please do not hesitate to reach out to us at help@webstaurantstore.com!
The reason I chose to place my first order with this website was the pricing. And they had exactly what I wanted.
Thank you for your review, Tina! I am happy to hear that we were able to provide items that you needed at a great price! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
I spent HOURS looking for what I thought was a simple common item (to no avail), and THERE IT WAS at WebstaurantStore at a GREAT PRICE; YAY & THANK YOU!
Thank you for your review, Michelle! I am so happy to hear that you were able to find the item that you were looking for that could not be found elsewhere and at a great price. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
Always have an easy time with orders and no goof ups! Have never had an issue that I can complain about.
Thank you for your review, Debbie! I am happy to hear that the ordering process has been so smooth for you. Should you ever experience any issues or have any concerns, please reach out to us at help@webstaurantstore.com and we would be happy to assist you!
There are always many options from which to choose and the ordering/checkout is very simple. Orders are shipped and arrive timely.
Thank you for your review, Buster! I am very happy to hear that our wide selection of items as well as our quick and easy checkout process work so well for you! Should you ever need help with anything, please reach out to us at help@webstaurantstore.com.
I received a different product than advertised, I never wanted to change, they did not take responsibility, they put real photos
Thank you for your review, Rafael. I'm sorry if you received the wrong item. We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.
Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us. I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Jarrod.
Re-habing a house. New steps are a bit steep so needed some way to "slip-proof" them. Webstaurant had the widest selection.
Thank you for your review, Sardha. I'm glad you were able to find a product that worked for you. Please note that our products are intended for commercial use and we are not able to advise or advocate using products for anything but their intended purpose. If you have any other questions or concerns, please reach out to Help@WebstaurantStore.com.
Thanks. This site is user friendly and placing orders quick is easy! I order the cups and lids for my business.
Thank you for your review, Jessica. I'm glad the website was easy to use! If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
I enjoy all the items you have but you should offer free shipping over 100.00. I'm sure I would buy more
Thank you for your review, Luanne. As a bulk wholesaler, we do not include any shipping or handling into the price of our items. As a result of this, we do put the shipping on at the end. Typically, the more you purchase, the lower the shipping cost will be for each item. Additionally, it is cheaper to ship to a commercial address as opposed to a residential location. If you have any additional questions, please email help@webstaurantstore.com and we will be happy to help!
Placed and received and order within 3 days. I've been a customer for over 10 years and find them very reliable.
Thank you for your kind review Peter!
Don't order from them. They lie. They tell you they have it in stock. They take your money. 335 to be exact been fighting for my own money back
Thank you for your review, Nate. Due to a massive amount of inventory that is constantly changing, our site does not display real time stock levels. If an item is ordered that is out of stock, we will contact the customer within 24 hours. If a regularly stocked item is going to be out of stock for an extended period of time, we will update our website so that the item cannot be ordered. I was unable to locate the order with the information provided, but if you can email us at help@webstaurantstore.com and put it to the attention of Cassandra B, I can look into this for you.
Very easy to navigate the web site. Found exactly what I wanted. I have received the product and it is high quality and looks spectacular.
Thank you for your review, Jennifer. I'm glad you were able to find what you need! If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
I hope they read the text and only send me the mop bucket and not the whole item all over again and charge me for it then I'll give my final review
Thank you for your review, Elisia. I am sorry to hear that you are having issues with your mop bucket! I can look into this situation further with you, but I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Emily.
I purchased a funnel from Webstaurants to make hard candy. My old funnel, from a different company, had a plastic nozzle that popped off after multiple uses.
I purchased this one because it was all metal. However, after my very first attempt, I opened the nozzle and not an ounce of the liquid came out.
When I contacted Rita, via chat, I asked about the return policy and she said they only except returns on unused item, and they charge a 30% restocking fee, no reimbursement for original shipping, and an additional charge for the return shipping!
I then told her that my item wasnt working and she responded that that was a warrant issue, and that my funnel didn't even have a warranty on it.
The agent asked if she could help me 'fix' the issue with the product. I told her I used it with liquid candy and her response was "I'm sorry that this is not working with the hard candy, and that would be a unique application, and not one that is recommend for this dispenser."
Even though I had already told her that I've used funnels in the past without this particular problem.
She made it very clear she would not put forth any effort into helping me.
When I asked to speak to a supervisor I was told:
"I am able to work with you directly, as we are able to assist all customers directly. I'm sorry that the dispenser is not working for your application, and since it was used, we cannot look into a return. Additionally, there is no warranty included with the dispenser to review this further. For products that offer a warranty, that would be listed on the items page. In the future, if you review an items, and you do not see your intended use listed as an option for the product, please feel free to chat in with us, and we can review to help advise if that would be a good product for your need".
So in summary, 'I can help you, but I won't because our customer service was made to help the company and not the customer.'
This type of customer service is absolutely despicable! This is not how a respectful company would handle their customer service, and this is a retched business model!
I will never purchase items from this company again, and am still in shock that they have the gall to run their business this way.
Thank you for your review, Ilana. I am sorry the funnel is not what you need for your use. The funnel purchased is designed for sauces and lighter syrups. The product is not designed for use with a thicker liquid such as liquid candy. Because this is not the intended use, and there is no warranty, we will not be able to issue a return and refund, as the product has been used.
Overview
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 25th among Restaurant Supply sites.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- Lititz, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Alesia. I'm glad you were able to find what you need. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.