Great site, easily found the correct part. Great prices, shipping offered for overnight. You can't beat this.
Great prices had exactly what I was looking for. Small sheet pans for our outdoor Bbq. The site had many sizes to choose from.
Thank you for your review, Diana. I'm glad you were able to find what you're looking for at a great price! If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
Will shop again great prices wholesale for my big family some time walmart and costco dont cut like here thank again for easy checkout
Thank you for your review, Max. I'm happy to hear our website is helpful! If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
My first order ended up unavailable. They contacted me. Worked with me 20% discount. Great customer support new order completed. Thanks so much Jim
Thank you for your review, Jim. I'm happy to hear that our Customer Solution Specialists were able to assist you when your first order was unavailable! If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
Purchased an 8oz. Popcorn King Popper. Very nice product at a reasonable price. Free shipping was fast. Now purchasing a Cart for the Popper!
Thank you for your review, Dave! I am happy to hear that your popper arrived in great condition and quickly. I am sorry to hear that you did have to file the screws on the unit in order to have the doors close properly, but I'm glad it did not end up being too much of a hassle. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
Good luck getting in contact with someone. Be prepared to battle with the warranty company. No direct number th talk to a live person.
Thank you for your review Ron! As an e-commerce business, our main source of communication with customers is via chat or email and I am happy to assist you here. If you would prefer to speak to someone on the phone, please feel free to call our Customer Solutions department at 717-392-7472. We look forward to hearing from you!
Prices are great. Shipping and handling gets you in the end Bought any way14 inch if perfect for serving drinks. Any bigger an it is to heavy.
Thank you for your review, Sharon! I am happy to hear that the price fits your needs and the trays that were purchased are perfect for your drinks! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
! 11Never had such a quick and easy shopping experience, I found exactly the items I wants---the menu bar is very detailed. Thank you!
Thank you for your review, Yvonne. We are glad to hear that you have enjoyed the website, products, and found our site easy to use! Please let us know if you have any questions or if you need any assistance.
This is great for business or personal use! Great prices & Fast shipping! I will definitely be using webstaurant store again!
Thank you for your review, Danielle! We truly appreciate your business and positive feedback on our pricing and fast shipping. If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com. Have a great day!
The prices for decaf whole bean coffee are the best I have been able to find and reordering is pain-less.
Thank you for your review, Gracie. I'm glad you were able to find great prices and a great product! If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
I love Webstaurant for all of my small business' needs. They have quick and helpful customer service and unbeatable prices!
Thank you for your review, Dani! I am happy to hear that we are able to provide you with anything that you need for your business at a great price and with great service. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
They told me an immersion blender/whisk bundle was out of stock until next weekend. But, they had the whisk and blender available separately for $40 more than the bundle.
I asked if I could purchase the separate components at a $40 discount to match the price. They told me no.
After some frustration, I simply gave up and put my name on the list to be notified when the item was back in stock.
On 2/22 I get an email that it's back in stock and available for purchase. So, I buy the item along with about $200 worth of other products that I need, expecting fully to have my order within 5-7 days.
Then, on 2/25 I get an email that the item is out of stock and my order won't ship out until 3/4!
I mean, come on now. I was specifically notifed the item was available, it let me BUY the item and then waited 3 days to contradict itself and say I now have to wait another week! And, they STILL wouldn't match their own price; they told me they'd give me $20, but not $40 -- as a ONE TIME courtesy.
I'm sorry, but THEY made the mistake... and more than once. I should not have to pay more and wait longer because their system is flawed. They also gave me a hell of a time returning a case of pumpkin that they didn't say was made in China in their own description.
Ugh... I'm just so frustrated with Webstaurantstore.com. Plus, their shipping rates are very high compared to other places.
Just be VERY VERY VERY sure about what you're actually buying from this company BEFORE you buy it. Because once you've placed the order, it's like getting blood from a stone to get ANY sort of help at all from anyone. They'll come up with 3000 excuses as to why you can't return, exchange or make any alterations.
Make sure you ask 1,000 questions and get it in writing.
With this company, the customer is never right.
Thank you for your review, Gregg. I apologize for the confusion surrounding the in stock email you received. I was able to find your order based on the information provided. Often we will mark an item back in stock when we know we have stock coming in soon. We do that so customers can place an order and not have to wait for the exact day an item is back in. While the motor/handle portion of this unit was in stock, in this instance, the attachment portion of the blender was not. It is coming into stock this week to be able to be shipped out, so your order will be fulfilled soon. The lead time on the separate pieces would have been the same for the attachment portion of the blender, so you would not have received the items quicker had you ordered them separately. I did see that your order was placed on 2/22 in the evening and we emailed to let you know there would be a delay early in the morning of 2/23, and then another email update on 2/25 giving a specific shipping time.
As to the pumpkin return, I apologize if there was any confusion regarding the product. We recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us. As to country of origin, we do list if a product is made in the USA right on the product page. If it is not listed, please reach out and we can help you with that information.
If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
If you want a product that will last you more than 2 months go, run, don't buy from WebrestaurantStore. Yes they don't offer returns for any reason
Thank you for your review, Kiro. I apologize that you purchased a product that did not work for you. If ever you have concerns that a product you've purchased is defective please reach out to us through our website or Help@WebstaurantStore.com and we can help you resolve the situation through the warranty. If a warranty is available for an item, the details of the warranty can be found as a downloadable PDF labeled “Warranty” on the item’s page. All warranty claims are handled based on the manufacturer’s warranty policy. For items being used internationally, please confirm if the warranty is valid in your area.
We do offer returns. All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
If your original payment method was made by wire, check, or ACH you will be offered store credit or a check refund. If you prefer a check refund, the refund check will only be sent out on Tuesday’s.
Return requests for Special Order products and products shipped direct from the manufacturer must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned.
I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Jarrod.
They advertising 1 day shipping. But reality it isnt going to ship for 37 days.
Lies. This isnt uncommon. And they wont let you change your order
Thank you for your review, Mark. I am sorry to hear that your order had been delayed. While our stocked items are typically able to ship within 1-2 business days, we are not able to guarantee stock and shipping times. Additionally, while we provide best estimates on the item page if the product is not stocked, we are not able to guarantee the lead time from items that will be coming to you directly from the manufacturer. There have been some production and shipping delays due to work shortages, ships not being able to bring product into port, and Covid19 issues. We will provide customers with updated lead times via email. If you have any questions about this process, please reach out to help@webstaurantstore.com so we can assist you.
I would rather call and order instead typing my info in. I heard anything from webstrant was great equipment.
Thank you for your review, Chris. In order to ensure that all information about your order is entered correctly and to stay PCI compliant, we are unable to take your order over the phone. I am so sorry for any inconvenience that this may have caused you! If you create an account with us, you can save all your information to our site so that you can easily check out with us in the future if you would like as well or you can check out as a guest each time if you would prefer.
If you have any questions about items on our sire, your order, or the process of checking out, feel free to reach out to us at Help@WebstaurantStore.com and we would be happy to assist!
Hello everyone i bough a fryer i ordered the 208v fryer they sent me the 240volt my invoice said 208v but received this we opened to realize it wouldnt work. They said they would fix it so it sent it back cost 29 bucks to return. Then they said we used it when we didn't have to correct plug in. They sent back pictures saying its clearly used. They were nice about being not helpful and said there's nothing they could do since the item was damaged and used which makes no sense i wished i would of took pictures but it literally looked like they put oil on the return and said its used see the oil. They said they asked there shipping department about it and get back to me but instead sent it back to me charged me 6.19 shipping to return it to me saying this is what i wanted right. To have them ship back the wrong fryer that i paid for Thanks For Nothing I would rather deal with Amazon or alibaba atlease they do it right and guarantee there items instead or drop ship it and say your solo we messed up but you used our product. BTW how does return shipping cost 29 to send it to you but cost 6 bucks to send it back to me but originally ships for 40 dollars makes any sense people. Deal with some one that actually cares about customers.
Quick service, I will order again. The product is exactly what I expected. And serves is purpose for my needs
Thank you for your review, Tunesia! We truly appreciate your business and positive feedback on our quick service and I am happy to hear you received exactly what you expected! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com. Have a great day!
All I ordered was a cutting board which ran about $15, but the shipping was $18.59?! Couldn't cancel, and a 30% restocking fee!
Thank you for your review David! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you have any additional questions, please feel free to live chat with us, or email us at help@webstaurantstore.com.
Great products and great prices and shipping is supper fast im addicted with this company u wish I can give them 10 stars
Thank you for your review, Wadeline. We are thrilled that you have enjoyed our products, pricing, and shipping. If you need assistance with anything, please email help@webstaurantstore.com and we will be glad to help!
Company description was wrong on a product. Their answer was well the picture was right so that i good enough. STAY AWAY FOR THIS COMPANY! Horrible Customer Service
Thank you for your review, Chris. While I could not locate your order with the information provided, I am sorry for the frustration. If we have an incorrect description on our website, we will typically take care of our customers as that would be the fault of something we did. If this is still unresolved, please email help@webstaurantstore.com with your order information and put it "Attn Jason R" and I will be happy to look into this for you.
Overview
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 25th among Restaurant Supply sites.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- Lititz, PA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Catherine. We are thrilled that you have enjoyed our website and that you found your part easily. If you need any assistance or have questions in the future, please email help@webstaurantstore.com and we will be happy to help.