Outstanding product, price, delivery, and customer service. The items are packed securely and a delivery email notification is always received.
Don't waste your time it's a bad company bad customer service they will never refund your money for any reason
Thank you for your review Alla and I am very sorry to hear that you did not have a good experience recently with us! I am happy to look further into the issue you experienced if you would like to message me the details. I look forward to hearing back from you!
It is very easy to browse and find the items I was looking for. The prices seem reasonable and there are a variety of items to choose from.
Thank you for your review, Ashley! I am happy to hear that our site was easy to navigate and that you were able to find what you were looking for!
If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
If I could, I put her ZERO star. The quality of the products are very poor and the return policy is terrible. I am looking for another suppliers
Thank you for your review, Tuan! While I could not locate your order, the reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any additional questions or concerns about this process, please let us know.
I have had the BEST luck with everything i need for my business! I highly recommend them. My orders arrive quickly and on time.
Thank you for your review, Stephanie. It's great to hear you can find what you need on Webstaurantstore.com! If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
I have been looking for a company that will have awesome quality products at an affordable price... this is it! Thank you, thank you!
Thank you for your review, Bolu. I'm happy to hear you were able to find what you need! If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
Prices,shipments and customer service are afoul very very high price I never again shopping here done
Thank you for your review Bijan! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com.
WebstuarantStore shipped us a replacement chest freezer. The replacement is working correctly. Problem solved. Thank you.
We ordered the Galaxy CF20HC Commercial Chest Freezer - 19.4 cu. Ft. On Sept 8th 2022. Received it September 12th 2022. The next day we turned it on and it was just the most noisy freezer we have ever heard. At this point we just turned it off and don't want to run it. Every time the compressor runs it just makes all kinds of noises. We contacted WebstaurantStore about it and they said no returns and there is nothing they can do about it.
Aside from our noise problem. Looking at the details of manufacturing it is made in China and the sheet metal is not very good lots of rolls, bumps and trim not connected to the metal. The bottom of the inside of the freezer is very thin anything could poke through it. These are not shipping damages it clearly poor manufacturing. We would be fine if it operated quietly but this is just over the top for this kind of money.
Customer service isn't going to take any responsibility for what they are selling this is some kind of one way ticket online china reseller with zero customer service. We need a lot more freezers good thing we only started with one from this seller. If you order anything from this company and it fails in the first month your not going to get any help. In our case it was a failure on first use. At least we found out very fast how they support their product lines before ordering more freezers. We would go for a replacement if it was not fixable but at this point knowing how they operate it will just be better to return the item and never do business with this kind of company again.
We should not be surprised finding all the bad reviews for WebstaurantStore. Not sure how they are still in business with all these bad reviews. They should have been cut off from a merchant account a long time ago. First and last purchase.
Another thing to note. When I opened the box and took a look at the bottom of this freezer it had scuff marks all along on the bottom like it was used or moved before. After reading many reviews we have to wonder was this a return and then reboxed and sent to us damaged? It had a small scratch on the front of the unit that had to happen before boxing. So is this a scam is Webstaurant collecting restocking fees knowingly shipping damaged products. Thats a good way to recirculate damaged goods and make a profit. Its clear to us at some point this unit was outside of the packaging and moved around. We will be talking with Visa about this since it seems to be a trend with this retailer.
I will take note and share the chat and sentiment with others to do the same and not use this business any more!
Small minority owned business.
Thank you for your review, Tam. I am sorry to hear that you did not have a pleasant experience. While we do try to follow our business model, we do understand that our business model at times may not suit all customers. If you are still experiencing an ongoing issue, please email help@webstaurantstore.com so that we can assist you. If you put "Attention Jason R." and your order number in the subject line, I will be happy to look into this for you! I was not able to locate your order or account using the information provided.
User friendly site, great services. I have been using this site for years and can't imagine using anyone else.
Thank you for your review, Tim. We are thrilled that you have enjoyed our site and the products. We look forward to continued business with you. If you have any questions about any products or orders, just let us know and we will be happy to help.
Be sure to order accessories as I did not realize that the holding/proofing cabinet did not come with racks.
Thank you for your review, Whysa! I am happy to hear that you found our site easy to use and found what you were looking to order. When ordering a product we always recommend reading the details on the items page to ensure that you receive all the parts that you require for your business. We also recommend using the "You May Also Need" section below the picture of the item on the item's page for all compatible parts. If you still have questions about a product on our site, feel free to reach out to our customer service by chat or email at Help@WebstaurantStore.com.
This is my first time to this site. I am glad they have different sizes and great product.
It is great so far.
Thank you for your review, Nabil! I am happy to hear that you were able to find what you were looking for in many different sizes! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
Needed vacuum with small attachments. I phone interface very easy to use. Hopefully has small attachments for places in car can't get to.
Thank you for your review, Bruce! I am happy to hear that our site worked well for you on your iPhone. If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
The thermometers are accurate and last for awhile. We have ordered them several times and have been very satisfied with the products.
Thank you for your review, Katherine. I'm glad you're enjoying your thermometers! If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
The shipping costs more then the product. How can that be? I should of read the reviews first before placing the order.
Thank you for your review, John. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. Please keep in mind we cannot guarantee shipping estimates unless you choose 2nd Day or Next Day shipping for in-stock items. You can always reach us through chat directly on our website or through email when you have order or product questions. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
Very good price for item and very simple to order. Thank you and I will definitely buy more when I need them.
Thank you for your review, Tammy. I'm glad you were able to find great prices and have an easy experience! If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
Shipping price is cost prohibitive for further orders. Need to work on their marketing skills. The shipping cost more than the product.
Thank you for your review, Thomas. We realize that shipping cost is a common concern with all of our customers which is why we do have a new program for free shipping. Plus is our new program created to provide better service and free shipping to our customers. By enrolling for $99 a month you can receive free shipping to a single selected location on orders over $29. To do so, you must be registered on the site, have a saved credit card, and be shipping within the contiguous United States. In order to enroll, please follow the following link: https://www.webstaurantstore.com/plus/.
Website says they have a part in stock. Found out that is wasnt. Took 2 weeks to get a refund. 2 WEEKS!
Thank you for your review David, and I am very sorry that your item was not in stock! If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com.
Was real pleased with all I purchased. That is the reason I continue placing orders. It is real convenient to order online.
Thank you for your review, Lonnie! I am so glad to hear that you are pleased with your purchases. We certainly do appreciate your business and positive feedback. If you ever have any questions or concerns, please do not hesitate to email us at help@webstaurantstore.com!
Found everything I was looking for quick and easy, I will be back. On my last order it was a very quick delivery and complete
Thank you for your review, James! I'm glad you were able to find what you needed and receive it quickly. If you have any more questions or concerns, please reach out to us at Help@Webstaurantstore.com.
Overview
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 25th among Restaurant Supply sites.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- Lititz, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Judah! I am so glad to hear that our wide variety of items, wholesale pricing and smooth delivery process fit your needs so well! We look forward to continuing business with you and if you ever have any questions or concerns, please don't hesitate to reach out to us at help@webstaurantstore.com!