Watch Repairs USAReviews 219

I had my TAG repaired 8/19/21 #******* $327.74 replaced the stem and crown. 18 months later (you got it) the same thing happened repair #******* $$379.97 to replace the exact same parts. I sent an email to Ann and explained my displeasure. All I got in response to my email is they will tell me know when they return it unrepaired. Not even a discount. Are your parts of that low caliber and the repairs that weak?

I was glad to finally find someone who could repair my Michelle Deco watch, but getting it back was a nightmare. First your shipping department sent it via UPS with signature needed, but they delivered to the Post Office and the Post Office returned it. I asked if I could pay for FedX - "no, we don't do that," so they sent it via UPS and for no known reason it got returned to them. I asked again if I could pay for FedX. Nope. Third time, they mailed it to the local UPS Store where I had to pay $40 for them to receive it because I don't have a box there. Each time I had to tolerate sass from Sandy who seemed to think I was somehow to blame for wanting my watch back. Now I hope my watch lasts long enough to justify the $240 I spent to repair it + UPS charge. Not a good experience.

I spent $336.23 to repair an old Swiss watch that belong to my dad and it worked for just a bit more than a year! When I called again,they didn't help in any way, it was just considered out of warranty and bye-bye. Stay away from these people.

Sent them a detailed email of my dissatisfaction and got a reply that were glad I received my watch. No reply to the issues I have

I sent a Gevril watch in thinking I was sending it to Gevril. Watch repairs usa has a very deceptive website. They make you believe that you are sending your watch in to an authorized repair facility. They are not authorized to repair Gevril watches or any others. Gevril doesn't sell parts to anyone. They know this yet they list Gevril as a brand they repair. They say no job too small but they will always quote you $500.00 to $700.00 for an overhaul. I had just a simple repair on a watch that was nearly new. It shouldn't have more than $150.00 tops. Then they held my watch for ransom and demanded $82.00 to return my own watch to me after they mislead me and so many others! It took them two weeks to finally send it back. What a total rip-off. Think about this... take 50 watches a week, then charge more than $80.00 for return postage that costs about $12.00. That's $70.00 profit times 50 watches a week. Pretty shrewd, don't ya think?

I was satisfied with my repair, what you could do to be more transparent is be sure you tell us that in order to replace a crystal that you will also need to replace the gaskets. It maybe on there but I never saw it. I was ok with the cost until you threw me a curve ball and the price almost doubled. Felt kinda like finding out your girl cheated on you... nothing you can do.

Excellent. Repaired my watch and it is working perfectly. Very fast, courteous service. Very pleased. Will do all my Movado watch repairs with their service.!

I sent this company my vintage MOVADO watch for repair over a year ago (March 2021). I paid them almost $1,000 for service. Absolutely no follow up. No watch. Customer Service provides no information when I inquire. I get the same message over and over again. Half the time the messages contradict each other with regard to what the status of the repairs that I requested. I've requested my watch back several times along with a refund of all amounts paid. Goes unresponsive. I'm ready to call a lawyer. These people are crooks.

Proof of Purchase:
Estimate for Repair #*******

Our service technicians have examined your watch and determined it to be in need of the following repairs.

Brand: Movado
Notes: Complete servicing required for automatic watch. Oils dry, weak amplitude. Rebuild self winding mechanism. Replace movement parts as necessary. Refinish dial to best possible condition is optional but recommended. Crystal must be replaced to protect movement going forward. New band. Due to design of watch case, water resistant operation cannot be guaranteed. Due to the special nature of this repair, restoration is estimated to take approx 3-4 months to complete depending on availability of parts and service.

Service Description Price
Overhaul
1 Year Warranty
Full service overhaul - take apart the movement, clean old oil out and re-oil, replace parts as necessary, reassemble and time test for 72 hours.
Movement disassembly required in order to access affected components.

The following repair(s) will be completed during the overhaul process:

Repair and rebuild self-winding mechanism
Replace movement parts as necessary
Cleaning & oiling of the movement
Check parallelism between hands and dial
Calibrate and timing check
$499.99
Crystal Replacement
Replace crystal + installation.
$99.99
Restoration
(Optional) Refinish dial to best possible condition is optional but recommended (takes approx. 8 - 12 weeks).
$299.99
Bands / Straps
Replacement brown lizard grain band + installation. (Substitute)
$59.99
Tune Up
Ultrasonically clean case and band as complementary with overhaul.
$0.00
Subtotal: $959.96
Shipping: $21.69

Total:
$981.65
Abandoned Watch Notice: Watch Repairs USA is not responsible for watches left over one (1) year.

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These people knew before I sent my watch to them what it would cost. If I had that info I never would have sent it to them. They made a big deal of getting me an 'estimate', even sending me two reminders to send the watch to them. They wanted to charge me $29 for $4.50 battery and double the cost of my shipping to them, to return the watch. Once they had the watch, they had leverage. I told them to keep it. I don't recommend this company to anyone. Go elsewhere!
The whole thing was handled poorly.

Absolutely terrible outfit. They sat on my watch for 20 days, while stating that it takes 5 to 10 days for them to complete an estimate. Every time I contacted them, they sent a standard reply that they were waiting for the price of the parts. I told them twice that the watch was running 3 minute too fast and did not need parts, only cleaning and adjustment. Finally, I requested that they just ship the watch back to me, and they charged me $30 for shipment while USPS Flat Rate is $9.45. That is how, I think, they make money - by not doing any work and swindling clients for shipping costs.

Sent my watch in waited more then 2 months, they never repaired the issue and charged me for something that I could of done anywhere

I paid $634 to repair my Chase Durer 1000XL UDT. The crown had to be replaced, but they refused to send me a picture of the replacement parts. The quartz movement was allegedly beyond repair, so they put in a new quartz movement that doesn't go with my watch. Notice the date window in the pictures provided. The date currently sits at an angle and when the date displays double digits. You can't even see the entire date.

This process took 5 months and as I mentioned. I paid $634 for repairs, not replacement with non-matching parts. The quartz replacement was never even communicated to me. I specifically wanted a full repair at a reputable (or so I thought) watch repair shop so I could continue to use this watch for what it's intended for. Often times, that means underwater. However, they recommend that I avoid water. Even steam or moisture. $634 to repair my Underwater Demolition Team Diver's watch, but avoid water, steam, and moisture...

Save yourself the time and money. Go elsewhere! Their site makes it look like they cater to all watch brands, they don't. Communication is absolutely horrible. Pricing doesn't match the website (not even close). Complete overhaul starting at $79? Battery replacement starting at $19? $300 for my "overhaul" alone, which was just a swap out. $29 for my battery replacement because I guess it was just a special kind of battery? Stem and crown for $200, not even Chase Durer parts.

I recently sent this Vendor a Howard Pocket Watch that has been in my family for almost 90 years and had belonged to my grandfather. I sent it to them based on recommendations of a friend and research on the Web.
The communication between us was kept open as repairs proceeded and expected return. The watch was returned, and all repairs and cleaning done as requested. I have nothing but great things to say about Watch Repair U.S. A
I have a couple of other watches to be repaired and will be sending soon and I have faith that they will be handled in the same manner

The company did a nice job on replacing crystal that was broken on my
Favorite watch. They cleaned up the watch and replaced the battery. It did take a
While to get the watch back, but I'm ok with that. Also pleased with the mailing and price.

They said they could repair my watch so I went ahead and paid for the repair work. When they sent the watch back it ran slow so I returned it to them. Once more they sent it back running slow. The watch ran so slow that it was obvious that they did not even check it before sending it back to me. When I asked for a refund they said they don't guarantee their work - so they obviously lied when they said they could repair it. I then sent the watch to a verified repair center which fixed the watch and reported that Watch Repairs USA had not only installed a defective mechanism, they had scratched the face of the watch. Check the BBB warning for them. They have been reported to the Illinois Attorney General Consumer Fraud unit. Hopefully someone will put these people in jail.