Watch Repairs USAReviews 219

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My recent and ongoing experience with Watch Repair USA has been nothing short of appalling - the worst experience I have ever had with any business. Under no circumstance should anyone use this companies services. How they are still in business is shocking!
I sent my watch in for repairs and received confirmation of receipt on May 28th - at that time Watch Repair USA set an expectation of 4 to 8 weeks for repairs to be completed. After multiple communications to understand where repairs stood, I have received an endless stream of reasons for delay - parts are delayed, parts received but broken, we were on vacation, our email is down, etc. On July 7th received communication stating "specialist is projecting a completion date of July 17th" - keep in mind this is after 4 to 8 week expectation set on May 28th. On July 23rd - nothing. At this point I requested for my watch to be returned with a refund on work not completed. Have received run around ever since with Watch Repair USA refusing to return my personal property. Have saved all email communications with Watch Repair USA to prove the above to be an exact representation of experience described above.

They say they specialize in your brand.
They receive my watch and say it has to go directly to the manufacturer... 2 months I hear nothing I call they say they haven't heard from the manufacturer so I cal the manufacturer. They say yes we went them a quote 4 weeks ago. (I have called weekly after the first month because they told me 2-4 weeks). Watch needed a battery... specialize in a product you can't change a battery in.
Then they threaten to sue me for talking to the manufacturer to get my watch back.
WORST EXPERIENCE I HAVE EVER HAD WITH ANY ONLINE COMPANY!

This business is actually a pretty good scam. They say they specialize in your watch and brand so I send it in and I pay to sent it in because I could be ever get the pre-paid shipping to show. I send it in to have a simple part repairs and to be buffed and polished as it was one of their choices of services. Well they then come back to me a few days after they receive it and say the part I need has been discontinued but now I have to pay triple of what I paid to ship it to them, to get my watch back! It's kind of brilliant of a scam. You have people send in their watches, say you can't fix them and charge an outrage shipping charge to get it back. It's a $700 watch so of course I'm going to pay $30 to ship it back. And the service that I wanted to begin with, which was a polish and a buff, they did not do! Why? Is that machine discontinued as well? What I find upsetting is that I can buy this watch on Amazon and even walmart.com (which I'm not happy about by the way) and yet they say the part is discontinued? But they are still making the watch... anyway I would suggest staying away.

I saw they offered what looked like a good deal on a watch repair so I e-mailed them first and was told the repair I needed was "typically" in the $30 range so I sent them my watch. Estimate came back at over $300! Atfer saying I only needed the repair of the pusher versus the "overhaul" they reduced the price $20 as a courtesy and still over $300. Said to send the watch back and cost me $18.89. I agree with above commenst, they want your watch and if they get to do the repair they are charging an excessive amount. If nt they will ship it back to you and make money that way! Shipping charges are outrageous as a watch could ship USPS in a falt rate box for $5. Do not use these people as all they are after is your watch and your money.

They said the shipping was free. I printed off the lable and took it to UPS, however they checked and it wasen't prepaid. Cost me $20.00 to ship. Today I recieved an email alerting me that my watch had not been recieved, (yet). This started a long process of typnig to the online customer service person, who stated that it was basically my fault for not printing out the right form? Anyway she was not going to help me get the shipping money I spent.
I had sent an email (prior to emailing the online customer support person), and a few minutes later another email telling me my watch had been recieved. All this trouble just to send in a watch for repair. They will do without my business... Tim