Watch Repairs USAReviews 219

This is in relation to my watch Repair #******* of about a year ago. Like most of the poor reviews that you will find here, the lesson learned, is to always read the reviews of any and all Companies, products or repairs that you must send away for. My Burberry was a keepsake given to me as a gift. Most of the time it sat in a dresser, as I only wore it on special occasions. When it started to lose time, I tried a local vendor who told me he didn't have the specialized tools to even get it opened. I sent it to Watch Repair USA figuring it would only require a battery replacement. However, as you will find, that once they have your watch in their possession, you are at their mercy. They reported back that it required a full overhaul at a cost close to the price probably paid for the very watch. I'm sure they are much aware that most watches sent to them are valued keepsakes. After committing to $180, I waited and waited. It was about four or five months later that the watch came back. In a years time, I probably haven't worn the watch but a dozen times. In the eighth month from repair, I noticed it began to lose time. Now in the eleventh month it is totally worthless. I could have bought a new one for around $250. And oh yes, I think it is still under their years warranty. But I would need my head examined to dare sent it back in to Watch Repair USA. In hindsight, who really needs a watch to tell time. We all carry cell phones. So, I will just wear this poorly repaired watch for it's style and sentimental value. BUYER BEWARE!

I have spent more than the cost of the watch. Each repair last roughly a year and then it's over 300$ to fix again. This last time the back of the watch just fell off as all the screws came out. Sent it back Several months later they want over 300$ again. Just paid to have shipped back. Will buy a new one, should have done that in the first place. Obviously the expertise is not there... I mean really? All the screws come off the back and it falls apart shortly after a 300$ repair. Go elsewhere folks.

Sent my watch to them and they had for over 3 months, the digital and analog portions of the watch would not match off be hours. They sent me a bill for what it would take to fix the watch. I sent them the money and when I finally got it back nothing was fixed. The 2 movements are still off and I can not get them to match up. This was a total waste of money. My advise to all looking to have them fix your time piece
SAVE YOUR MONEY AND JUST BUY A NEW WATCH.

My experience is exactly like everyone else's -- lured in by a professional looking website. Paid in advance enormous amount for watch to be repaired. Then, no communication for months. After I reached out asking for updates, I was multiply mislead with inconsistent stories about the status of repairs. Weeks and weeks go by. Emails and calls are unanswered or ignored. I have recently filed complaints with the BBB and the NY AG office, and disputed the charge with my credit card. This is -- at best -- the worst and rudest company I have ever had the displeasure of patronizing, and more likely, an outright scam organization.

The one time in my life I don't do due diligence, I get burned by these thieves. Sent off my 125-year-old watch for repair. $553 and five months later, my watch is not only not repaired, it is destroyed beyond repair. The hands are not even attached and the porcelain face is cracked even if it were repaired now by a competent watchmaker the value us lost. I can forgive incompetence, but these people are just thieves. This is a particularly evil scam because they don't just steal your money, they destroy what might be a priceless heirloom.

My Movato watch had a broken crystal. I set my watch (without checking their reputation!) for repair. After numerous calls and email complaints and questions which were never answered. I requested return without repair. This didn't happen. Finally they sent an estimate of about $140 which I paid. Two months after submital I received a watch which either had a cheap replacement bracelet or was a totally different (cheaper but similar) Movato watch. I sent a complaint with documented photos to Watch Repairs USA, requesting comments. I received no reply after six weeks. FRAWD!

I have asked about my watch on numerous occassions and they keep telling me it will be shipped in a couple days. I called and they don't even know where the watch is, in NY or Chicago. It is an expensive watch and i want it back.
The only thing they were to do was clean and repair the clip on the ban.
The lady i talked with was very short with me and no help at all other that the same,
Watch is finished and ready to ship. Hope to get it in a week.
Do not send your watch to these people.

Sent my wife's watch to this rip & clip, one of these Citizen brand, told estimate was at first over $150.00. When we told them that's ridiculous came down to $98.00. Sent my watch in on 2/19/2019. Have made many efforts of contact, phone, e-mail. Keep getting answers back of will ship on 4/19/2019, Since have contacted BBB said they would help contact the proper business and require and answer, sorry no luck with them either, should have known better, another government agency in NY & NJ that is useless Please listen everything in the east coast seems to be corrupt. Have document of all contacts keep getting B S

I have sent my watch in for repair three times and each time it comes back a little bit worse. The first time, it was cleaned and running but with issues. The second time, it came back with the issues still there but some debris under the watch face. The third time, I'm not even sure they took it out of the box. This place is a scam and should be shut down. I'll be writing to the manufacturer of my watch (Ulysse Nardin) to advise them that they should rescind their authorized repair status (if they ever really granted it).