VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
I bought tickets to Gloria Trevi and found out that the tickets were not where they said they were going to be located. In addition the tickets that i received in the download were a face value of $65 each... so $130 for two. My charge to my credit card was $355. They jacked up the ticket price plus the processing fee. I went with this site because they lured me in with a lower processing fee compared to their competition but i got had because the ticket locations. NEVER BUY FROM HERE... plus they have no one to call because they are just the aggregator online. SCAM ALERT!@@@@@@@@@SCAM ALERT@@@@@
I spent $1,400 on tickets to find out the day before the concert that I was unable to receive my tickets. They had made things very complicated and made me worried with their gets-delivered-the-day-before policy. I cannot express my hatred and disappointment in this website because I never got to go to the concert I booked two months in advance. There was no way to buy other tickets even if it wasnt sold out because the money takes 5 business days to be refunded. Please do not purchase any tickets from here because it isnt guaranteed you will get to see the performer.
In buying tickets for Book of Mormon, seats were listed as Orchestra Left, Orchestra Right and Orchestra on the website. We reasonably assumed Orchestra, without the Left or Right, meant center. The tickets came the following day and were Orchestra Left, as far left as they could be. We called Vivid Seats. They offered no credit, simply saying "Orchestra" could have meant left or right.
I went to get tickets for Brian McKnight that was playing in an open air small venue for 2 tickets for the LAWN AREA I paid 157.40. They made it seem as if the tickets were virtually sold out. I found out the next day they had ticket for sale at the gate for 30 bucks each... I WILL NEVER BUY ANYTHING FROM THEM EVER... has turned me off to buying tickets online for ANYTHING
Purchased 2 seats to an event, paid almost 3X face value and the seats are not next to each other. Customer service is a joke, unresponsive after twelve attempts.
Advice: DO NOT USE VividSeats. They truly do not care what they push to customers.
Bait and switch and hidden fees. I clicked to buy a single ticket in a decent section and got a much worse section. Seems there is a little note that the seller has the right to "upgrade" the ticket, but this was the opposite. Customer lack of Service said money went straight to the seller and couldn't refund or correct. They couldn't even look at how the listing differed from the order. The fees weren't listed on the first order page, don't know where they were until I saw the total price on my email, 25% of the ticket price plus $2.50 for the email "stamp and envelope".
Ordered tickets for one event. Received them but when we got to the venue found out tickets received were only for access to a parking lot instead of to the buffet advertised. Vivid Seats would not do anything to correct the problem.
Purchased two tickets for Yankees game i had still not received my tickets a couple of days before game so contacted them they told not to worry and that my tickets would be transferred before game well they didn't and then when I contacted them for a refund they told I should of got an email from yankees on how to download your tickets. No email ever received so basically tough luck.
I had TWO tickets in my cart. I wasn't paying attention, but it only rang up as ONE ticket. Now, they won't refund me, modify the ticket, or help in ANY way. Now I am out $100. Good for nothing business.
I purchased tickets for a concert months ago for twice as much as what they are selling the tickets for currently. I wanted a refund for the difference. Let's just say I'm pissed and was on hold for 15 minutes for someone to just tell me there was nothing they could do about it. Will never use this site again.
I ordered Life is Beautiful tickets and was worried about getting scammed after reading reviews about this website but am very satisfied. I purchased the tickets for cheaper than I saw anywhere else. I got the tickets two days later and they checked out and worked.
I just happened to click on an add for a game bc we had contemplated going. Tickets $65 ea. ( total was $178 with no fee explanation). I fill out the info. While waiting on my wife to decide yes or no. We decided not to go so I close out the window. I never clicked purchase, submit, or anything. I am 100% certain! Suddenly I have an email confirmation for my tickets. I immediately contact the company via chat where I am basically told sucks to be you. Then I finally get through to customer service where I am told sucks to be you, and that I have no proof. That is a great way to treat customers;" you have no proof that you didn't order the tickets that we say you ordered a few minutes ago therefore get over it." Oddly enough I read through these reviews and I see others who had the same thing happen; phantom orders with no refunds or returns. This is my first and last dealing with this scam job. I had my credit card company open an investigation. I know it will not accomplish anything, but at least it feels like I did something.
Sent email for a discount code then did not credit me, scam. Use stubhub
Refused to customer support and add discount
Told to dispute charges
I purchased 2 tickets to a guns and roses concert on a holiday, and it was 1012. 45 for two tickets, well the prices went up the next day and they sent me email stating I need to call them immediately. I did and they said the price went up 246.00, but they have buyer guarantee?! Heck they didn't do one thing for me, just basically asked if I want to re-purchase my same exact tickets for a larger price! I will never be shopping with them again, very rude representive I talked to tonight, he wouldn't back up his buyer guarantee saying when I told him my issue!
How cheap they are. We had tickets to the Memphis UCF game witch was canceled due to Hurricane Irma and may or may not be played. Vividseats is saying the game has been postponed. I live in Memphis and just can't pickup and fly to Floridia for a game. This is the last time I get seats from these ripoffs.
The ticket I got is in the wrong section I ordered. Try to contact the customer service. There are none. The phone call always computer voice no matter what you select. Online chat is not the real person too. Email them, no response. Very bad service.
Just read all the other bad reviews, should explain everything you need before s0ending a dime on this bogus site.
Warning to all Canadians!
I bought tickets for a show in Canada which was advertised at the correct price in Canadian dollars but I was charged for in US dollars. They would not refund the ticket or the extra charge from the exchange rate.
Do not use this service if you are buying tickets outside of the US!
They shipped out my tickets late and ups didn't even deliver anything to my door and now they are trying to charge me a 15% reissue fee.
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members