Vivid RacingReviews 763

Hello, I just received the Wheel's and the shipping wasn't long at all! The rims that I order had nice pictures, but when they arrived the
Design and the Color was even Better!
Thank's!

First off I never write bad reviews but it's been two weeks since I have ordered headlights from this company still no tracking number nobody knows when I will receive it I've been given two estimated guesses in one day of different dates nobody knows what's going on... good prices bad shipping

Ordered projector lights for a dodge ram almost a month and a half now and every time I call them they always have excuses back ordered very bad service they don't know where they are they don't give me a tracking number they don't give no information I will never deal with these people again

- The good: NOTHING
- The bad: They don't have in stock what they "sell", they don't even know if what they are "selling" in their website has been discontinued until someone put an order. Phone calls take hours to be answered. If you ask for a refund, they just don't pay attention to your request.
- The ugly: EVERYTHING
SO MANY PLACES WHERE TO BUY CAR PARTS FROM, AND I HAD TO CHOOSE THE WORST ONE

Have you ever had a delayed order? How long was the delay? Was it delayed 141 days?!?!? The funny part about it is I still haven't received my order. I ordered a rocket bunny body kit for my car and they do take a while to make (8-10 weeks), and I had two separate orders for this kit. The first half came in at week 8, but the funny thing was this part had a longer shipping process and I ordered it a whole week after. So far so good, however, in waiting for the second part of the kit I am told I have to wait another 8-10 weeks when I received the second half. I patiently waited with no complaints until that time was up and was given a shipping date. Time goes buy and that date is here, and no email or update that day. I wait another day and nothing happens. I decided to call them and they gave me the "The people we order it from got backed up." So I am obviously pissed at this point so I call that company, in talking with them the assure me that no kit they have ever sold has taken longer than 16 weeks and this is due to shipping issues. I call vivid racing harassing them to give me an update and after about 7 phone call I finally get a lady who said she finally got in contact with them. Then I get an email saying my order is in the USA. Fast forward a week later and no update. The only updates I ever received from them was only for when the first half came in. Other than that I have been in the dark this whole time and I am just just devastated every morning looking at my half my kit and my wheels just collecting dust while I am about to go back to school and miss my chance. Keeping in mind this was not a cheap item to buy. I will say the staff seem very friendly but something sketchy is going on with them and I feel like I am being lied to by them. I would've bought the kit somewhere else if I had known how much trouble this would be. Also conveniently this is a no refund item :) I know a lot of other people have had good dealings with this company however I wanted to share this crazy story because I don't know of anyone that has waited 21 weeks for an online order.

This company is a complete JOKE. Ordered a lift kit from them. They shipped it out right away, but it was missing the leaf springs. Reached out to them immediately. Have been given the complete run around for over a month now. Excuse after excuse. We spent major money on this kit, and I have never been more disappointed with customer service in my life. They never answer the phone. They just say whatever they can to get you off their case for a week. I would not purchase anything from them. We spent over $4500CDN from them, and have half a lift kit sitting in our garage. Never again.

I order a part on Wedesday. I paid extra for 2 day shipping. I called before i placed my order to confirm ill get the parts in 2 days as customer was growing inpatient to get his vehicle done. Voice mail said, open but busy with other customer, leave a message and we will call you right back. Today in Tuesday and never heard back from them. I ordered also from Amazon and I received it today. I emailed them 3 or 4 times as i was in vacation to let them know I cancel the order. No ine cared to reply or call me. Im calling my bank and file a claim. They can pay to get the parts shipped back if they really wnat them back. I would not reccomend them!

Got a KC Mrack, I was assured Vivid had in stock (when no one else did). After 2 months finally I recieved my package only to realize it was only the lights for my roof rack. It took me a week of calling and emailing for them to even acknowledge there was an issue and my order was incomplete. After another month of them not giving me anything in info I directly contacted KC Hilites not only had vivid not reached out to KC to enquire on my order. KC had what I needed in stock and KC Hilites over nighted me the rack. Just go direct to the manufacturer of the items you're looking for and AVOID Vivid at all costs