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Vivid Racing has a rating of 2 stars from 763 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vivid Racing most frequently mention customer service, tracking number and credit card. Vivid Racing ranks 57th among Car Racing sites.
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Quick shipment with good price. The condition was OK. Good & prompt response for any question from me.
A+ service. Quick and swift. Called in with part number to verify if indeed thats what i need. Next thing u know im handing the credit card and finishing payment. Recommended.
Tyler was awesome! Very professional and great follow up. I will be calling him again for my next order.
Vivid Racing shipped my order in under 24 hours. Customer service was extremely helpful. Would recommend using this company to anyone with car modifying needs!
I always feel comfortable ordering from the Vivid Team! Customer service is top notch and Shipping was timely
Reached out to Chris at Vivid about a set of TE37SL for an E46. I asked A LOT of questions and he was very knowledgeable. He told me that I could even select a color and have them custom made. So far, I've placed an order and am waiting to receive the wheels. The experience with vivid has great so far. Efficient and professional.
I am a return customer. First purchase was downpipes for my GTR and now exhaust system for my new 370Z project car. I am already looking for more parts!
Product was discontinued, was informed very quickly and got the new item that replaced the discontinued product!
Hey all I can say is I had a great experience shopping at vivid racing not my first time on the site and every time things go well thanks great job
Direct contact with my rep who was super attentive to my requests. I will continue to do business with Vivid. They are exactly what online shopping for car parts should be like. Now I wait for my Braum seats to arrive from Santa for Christmas! Thank you
Love buying from you guys. Great service great products. Will be purchasing again very soon. Thank you to the entire team
I was on your site before its sick!, I know your having my order shipped in good hands, and I cant wait to see the product! Much love to yall team.
Ryan McFarlin gave me GREAT service trying to find some hard to find exotic parts that were only available in Europe for my Bentley and even got me a discount! So I'm buying some wheels and other parts for it now from him!
Was quick to answer any questions and have awesome products! Will use them again in the future! They are helping me make my GTO a beast!
James always helps, we never even think of going anywhere else. I have purchased many parts for my sons car.
I am always looking for parts last minute for special occasions and these guys always come through.
Thanks and Happy Holidays.
Great customer service response quick and helpful. The order was a little pain but it is a rare order and coming from Japan so it's understandable
Great products but service from these guys is better than anything I've experienced, and I've purchased a ton of parts from all over the world.
They filled me in for exactly what I need great help. They told me what they used on theirs and what tune so mine will run top notch.
Thanks
Ryan's customer service is outstanding, reached out with an email and a personal phone call very rapidly. Best customer service I have received. Thank you Vivid Racing and Ryan for awesome customer service and support
I ask a lot of questions before I decide to buy something for my car. If the customer service representative becomes angry with me, I know, that's not a company I want to do business with. I have always had a great experience with Vivid Racing. Their website is easy to navigate as well.
Answer: They totally suck. O customer service at all. It's 2 months and I'm still waiting. Once I respond to cancel my order, all of a sudden they briefly wake up. Now they are back to no response. They give a bogus tracking number linked to no real shipper.
Answer: I absolutely wish I would have read this website before purchasing from them! LET THE BUYER BEWARE
Answer: I cancelled my order 3 days ago. They shipped the order to the wrong address, but despite being COMPLETELY out of my control, they refused to give me a refund until they got the order (that THEY themselves had NO idea of the location) until they got it back. The FedEx tracking info provided said they got the shipment back AND signed for it 3 days ago, but I still have no refund. Can't get through to Customer Service via chat, phone, or email. I'm filing a complaint with PayPal.
Answer: Hello, as stated, these were wheels that were mounted, balanced, driven and the order is 2 years old.
Answer: Vivid racing reversed the charges immediately, no issues!
Answer: I found a part for a project through Affirm and was able to order it without paying for everything up front... But just like Ive been seeing on reviews/issues, I might be their next victim
Answer: You can eventually get a customer service rep but they won't do anything. They lie.