Vir Ventures Inc.Reviews 353

This is a personal example. I recently ordered a couple of vinyl records from Walmart to be a rival to Amazon Prime with two-day shipping. After receiving shipping tracking information, I patiently waited for my records to arrive. As promised, a package arrived in a few daysbut there was only one record in it. When checking my emails to see the issue, I realized it the second vinyl was in fact supposed to be in the same package.

I looked for a solution to my email from Google Express. There, in plain sight, was a "Contact Us" option. I clicked it, and I was taken to a live chat window. I expressed my issue to the customer service rep I was chatting with, provided my order number, and that was it. The rep realized my vinyl was stuck at FedEx location, and he/she fixed the issuethe package arrived just a day or two later.

Not only was the experience seamless and painless, but, for my troubles (without me even asking), the rep provided me with a discount code for my next order. The email with the 15% off code said, "Sorry to hear about your recent bumpy experience with Google Express," which was incredibly refreshing. They admitted they made a mistake and sweetened the deal to make the hassle worth it. A "bravo" moment in my book, this tactic is simple enough for any company (no matter how small) to keep customers happy and coming back.

Brandon! A very Happy Customer.

I have done business with Vir Ventures on several occasions and very rarely have I had any issues with them. They are very courteous and have always addressed my issue with the best customer service possible. There was this one instance where I had received a damaged item and it was not their fault but the carriers, but they went out of their way to refund me in full for my order. This shows how much customer service means to them. They deliver the best always.

I ordered an item and they will not honor the full refund. They are charging a restocking fee on top of a shipping fee for a product that has never been opened. Im disappointed Walmart would even continue to work with this company. I will keep calling walmart.com until they honor the full refund or remove the vendor from its website. I only wish I had checked out these reviews before I ordered. I hope the extra fees were worth it AMI!

I purchased a bottle of Jadore perfume as a Christmas gift through Wal-Mart from Virventures. The bottle leaked as it has a defective seal. I contacted Virventures within the 30-day return window about the problem. Virventures waited more than 14-days to respond to my email which put it past the 30-day return window and then rejected my return request. They also refused to respond to a Wal-Mart C/S inquiry. They are horrible... don't purchase from them! Why Wal-Mart keeps them as a Vendor is beyond me...

On Dec. 7th, I ordered an HDMI switcher for AMI Ventures with an expected arrival time of Dec. 12-17, plenty of time ahead of Christmas. Dec. 17th arrives, no switcher. I contact the company and they tell me arrival is now Dec 24. No good, I reply and ask to cancel the order. They say they can't cancel the order. I ask again to cancel the order, no go. Christmas comes and goes, no switcher. Finally Jan 6th, the switcher arrives. I returned it and several days later I get a refund of $26.92. I spent $39.90 and they refund me $26.92. They didn't deliver when promised and then ding me 30% for their mistake! I can't recommend them

I ordered a mattress from Walmart.com. Vir Ventures was the vendor. They showed my purchase would be delivered on 1/4/19, I ordered on 12/31/18.1/4/19 came and went with out my purchase showing up. I called to check on it. George was a total LIAR! He stated the item shipped and that it was Fedex that lost it. FedEx had no record of the item at all! I called again and ended up with George once again. He said it was sent to his "team" for review and I would receive an email in 24 hours... once again its 48 hours and still NOTHING! I called them again and told them I wanted my item sent and expedited shipping because of the inconvenience. He told me no that would cost them $400 to do that. I had free shipping so I highly doubt that was the truth either! He couldnt provide me with a tracking number or a date of delivery! WORST COMPANY EVER to work with. DO NOT WASTE YOUR TIME OR SANITY dealing with this horrible company!

They were selling a "Coach Wallet" through Walmart.com, but on website it says it came from Lord & Taylor not sure how they did it but it looked legit when the item arrived, it was FAKE I sent back, Lord & Taylor I guess because Walmart was also under the impression it was them sent me letter saying it was not their product and I sent this thru Walmart returns so they were fooled too. When I went to investigate order further when it says contact seller then these people come up I emailed them 3 times nothing not even Walmart knows how they did it SCAMMERS oh but I am not done, I will get them!

Watch out, this is the same scammer guy, Rupesh something or other from India that has set up a ton of different "companies": including ergodebooks, amiventures, amitcj, FastMedia, ExtremelyReliable, etc... TONS of shell operations. They have NOTHING to sell. They post ads everywhere. When you (are stupid enough to) buy something from them, they just go and buy it off another site and have it mailed to you, then skim some money off the top (for doing basically nothing). Sometimes they just fake sending it, or send you something else, or tell you they will refund and hope you forget to follow up. They also will tell the "real companies" they buy from that "they never got the item" and cheat them out of the money--which is what happened to us. These guys are dishonest liars that have no sense of morals and will say anything to make a buck. They will tell you something was "lost in the mail", or "damaged and returned to them" or "you sent something different" or they need "to check with their suppliers" or "check their warehouse". The guy works out of his living room at his house in Texas. They keep changing their names so fast as they get throw off websites, it's hard to not get scammed by them. Beware! Oh, and if you google a bit, you can find an interview where this guy is bragging about his scam op and how he's able to sell everything, by doing basically nothing. (except overcharge you, and cheat us)

Found them through Walmart. Global knives are great. This vendor is NOT. They did not have the 3 knife set I ordered. Instead of telling me it was out of stock and refunding my money, they sent 2 knives. I figured they had split the order and the 3rd knife was coming. After I opened the shrink-wrap and one of the packages, I realized these were not the knives I ordered! Walmart site said delivery was complete so I knew the vendor did not intend to send a 3rd knife. Contacted vendor and here is the reply We do not have the listed items in our warehouse thats the reason we ended up sending you 2 knives. Who does that? I asked about returning them, here's the reply: We are afraid to inform you that we won't be able to process a refund until we receive an exact item which was delivered to you. Since I opened shrink wrap and one knife package, they are not "exactly" how I received them. Now I have 2 knives I didn't order, one which is a duplicate of a knife I already own. The one thing they did right was send me a return label when I asked for it. I would not recommend buying from this vendor.