Hey this Is Tamika, super excited to have found this store I've had one of the most pleasant experiences that I've had in a store in a while. The customer service was friendly & helpful, very easy locating merchandise, Comfortable apparel. I think I'm in love very great store for me to get everything I need for my husbands military job! And it's actually a peaceful place for conversation and leaves opportunities for Vets to reconnect!
I ordered a US Army fleece jacket for my father but it was a size too small. I called Customer Service & it was no problem. Even exchange. He loves the jacket & had his correct size within a couple of days.
I ordered a hat for my brother, received within a week. Then I ordered a pin, received in a week. Fast delivery and easy purchases. Quality is very high.
Thank you for the compliment. We appreciate your order and your brother's service.
Purchased two pins. Haven't seen SNAFU in a long time! Spent 13 months in NHA TRANG. Was surprised to find that pin in production. Great prices, excellent service.
Will purchase again. Thanks VetFriends
I have bought a couple of caps and some other merchandise. The orders were delivered in a short time and am satisfied with all. I have been wearing one of the caps for over a year and it still in great shape. Will probably orer in the future.
Thank you James, We do not pay for this site, have limited access and we have had customers unable to leave positive reviews. We are glad you were able to get through and are thrilled that you like your products. Thank you for your service. We look forward to doing business with you again soon. Amy C.
I recently joined just to try to locate some old Army buddies through their Vet Finder database. It worked somewhat for one out of the five I searched... the others were not listed. As for the merchandise, I saw an Army-style 90 degree angle head Olive Green flashlight being offered on their website for over $40. I think they're $10 or less in the Exchanges. I don't know if their other products are similarly overpriced. Also, I'm getting WAY too many emails from VetFriends; finally had to designate them as SPAM so they go straight to my Junk Folder instead of cluttering up my Inbox.
We at Glendale Daily Planet are doing a news story on useful services for Vets... Big question... is the lookup database more than what is avail for free elsewhere no reply from them. To what we have seen this is a product sales organization offering few if any outbound services that you can find anywhere else. Response to email was disappointing... Sad as it initially sounded so promising. I had to unsubscribe from their list mailer as I seemed to get an overwhelming amount of sales messages. Yet... the few emails I sent to them about the search service did not get replied to.
PLEASE if anyone can reply to me on the database please do.
Thanks Ed#
Glendale Daily Planet, the databases that are made available to our paid memberships are the main reason for our company. The other services that are available on our site are the extras that have been added from our response to our customer's needs. We have added a catalog portion to our company of military pride items. We have added a database for the country's many military organizations to add their information for our members to find others that they would have served with and can reunion with. We have many other pages of information to help those who have served to connect with others who have served. Please know connecting with others who have served is our primary objective. Our company is a small grassroots organization who has attracted many people, however, our popularity and usage of the site is usually sporadic, and not substantial enough to completely expand as much as we would like. We have a small customer service team that does all they can to respond to all of our customers.
In regards to your email to the search team, I do apologize for the inconvenience. I would need your email address to search for the information and to reply. If you would like, you can send the information again to support@vetfriends.com.
Placed an order... they charged my account immediately. I have never received the order. Sent two e-mails and made three phone calls neither of which do they answer. Plan to advise BBB and write my congressman about this rip off organization that claims to "friend vets".
As with any site, always start with the Privacy Policy. These guys are especially bad. See for yourself:
VetFriends is the sole owner of the information collected on this site. VetFriends collects information from our users at several different points on our website.
In general, VetFriends retains the right to rent or sell member information.
100% guarantee total scam do not order from this company you will be disappointed no customer response they will not answer phone if your returning item be prepared to pay double shipping they do not stand behind their own policy
Norb, We are sorry you had trouble getting through to us during the holidays. We are a small Veteran Owned Business. If the mistake is ours, we send you a return label and can either exchange, credit or refund your order. We hope you have some resolution now. Contacting customer service is a much more direct way to reach us, as we do not pay for Sitejabber and have limited response capabilities. https://www.vetfriends.com/about/faq_general_information.cfm Amy C.
When I installed my new license plate frame, I noticed the part that was glued on to the frame was already separating from the frame. I wrote to VetFriends and got a standard "We'll get back to you in a few days" reply. They didn't so after a few weeks I wrote again and got the same canned message and NO reply. That makes it zero for two. There are other sources to buy veteran's items and that's where I'll do my future shopping. Never again with this company.
In looking into your order, I see two of our Customer Service agents responded to your issue. One responded via email and asked you to send a picture of your damaged frame to get a replacement frame shipped out to you immediately, there was no reply to our email to you. You emailed on 7/16 and were responded to on 7/17. You may want to check your spam or trash to see if the email was blocked. We may not be perfect, but we do not ignore our customers. To jump to that conclusion, doesn't give us the chance to correct the situation.
As the emailed response stated, we do apologize for the inconvenience. We have a sublimation department that makes the frames and with using humans, sometimes you run into human error. If you would like a quick replacement. Please send us a photo of the defect to support@vetfriends.com.
I placed an order on 7 May. I was charged immediately, but wasn't notified until almost a week later that they no longer carried the product. I was given store credit instead of offering a refund, but after some fuss was told that I would be given a full refund in 7-10 business days. It is now 14 June and I have seen nothing. Apparently they will only communicate via email, as I have been directed every time I have called and now when I look up the order it says completed?! How can it be completed with no product and no refund?!
Think vet friends is a scam I paid for life time member ship and can't even get a card I thought they were part of veterans org. Which they are not they want answer a call or email veterans are a great bunch of people and they dot deserve this
Good morning Winford,
I apologize for any confusion. We are not affiliated with www.va.gov if that is the website you are referring to. Please confirm receipt of your membership card which gains you access to our veteran database to search for and reconnect with active duty and retired military buddies from your past. You should also have received some awesome free gifts at sign up. This link provides more information on us. https://www.vetfriends.com/FAQ.cfm.
With the volume of calls in a day to our office in Mount Pleasant, SC, you may want to email support@vetfriends.com any remaining concerns. This email goes directly to our Customer Service Manager.
Again, my apologies and our best for a Happy New Year.
Sincerely,
Amy C.
Marketing Analyst
VetFriends.com
I ordered from this site for Christmas gifts. The site stated "shipped before Christmas ". However, not only was my order not sent, when I reached out to customer service, she was beyond rude and stated she would cancel my order. I asked for return information and she cancelled and issued store credit. I waxthen told my item has still not shipped, 2 weeks after I initially placed the order. So disheartened as this site states it represents military service men/women.
This site seems to be a scam.
Good afternoon Tammy. I spoke with our site programmers and we do not have a message stating "shipped before Christmas". We have 4 wonderful customer service gals who you may have mistaken as something less than helpful. We are military veterans, reservists and proud military family and friends; a certified va.gov Veteran Owned Small Business. If your issue was not resolved please get back in touch with our team at support@vetfriends.com. We do not regularly surf these sites for customer service requests. Most sincerely, Amy C.
I didnt believe the bad reviews at first. As my 1st year membership closed, they beat me to the bank to get another years larceny, before I could stop them! I thought canceling the membership would halt the levy, but no!
So, inquired online if my money would be refunded - no response.
Next, I sent an email - no response.
What sort of operation is this outfit?
Conclusion: The Crooked Kind!
Stay away if you know whats good for you!
Reminds me of a saying;
A wise man knows it, and a fool wont listen!
Which do you want to be?
Sir, I'm sorry we are just seeing this. The terms and conditions state an auto renewal annually unless you cancel. I see here that you tried. Please contact customer service 800-975-1618 as I do not have enough information to look into the matter. If there is a record of your calls we will cancel it for you. You may email Customer Support at support@Vetfriends.com or me directly at publicrelations@vetfriends.com Sincerely, Amy C.
Avoid. Their credit card "acceptor" seem inoperable. What a mess. Took my order, and all my info, but could not OR would not allow me to enter my credit card number. I was ordering my Shellback cap at your "discount" price.
If you were to return to the site, I am quite sure the issue is resolved and the credit card "acceptor" will be running smoothly, as we have not had any halt in online sales. We do not have a faulty site. There are times in every website available on the internet that there are unforeseen issues that create problems for those who enter the site. Anything that you encountered on our site was temporary and has not been reported by anyone else. But I do thank you for attempting to warn your fellow veterans in regards to a site that you believed was inoperable.
They shipped me the wrong item. My receipt has listed the right item but shipped the wrong item. Left 5 phone messages and they have yet to call me back to fix mistake. Sent them an email, received a return email with case # but never received an email back. I believe this company is a scam.
Giving them 1 star is to many. Write this off to experience.
They are ripping off veterans who served this country.
Good morning Alan,
I am sorry we are just finding your complaint in January on Sitejabber. Please email our Customer Service Manager, Keesha, at support@vetfriends.com if your issue remains unresolved.
I promise you, we had no intention of a mistake in your order.
Sincerely,
Amy C.
Marketing Analyst
VetFriends.com
I wish I had read the reviews before purchasing from them. I was billed for two items I never ordered. After, contacting them, I was told one of the items had been shipped to me. I explained why would I order a Vietnam item when my husband served in the Korean War. What scam artists.
Good morning Patricia, I’m sorry you are having trouble. Please continue to work with customer service to get this matter resolved at support@vetfriends.com. You can add “Amy: Sitejabber” in the subject line if you want. It is impossible for us to order on your behalf. If you accidentally clicked submit twice it may have ordered twice. This may be why we only sent one. We may have reached out to you about the duplicate or submitted a refund for the second identical item.
To be fair, most reviews are not updated by customers once a problem is cleared up. We are a small, veteran owned business formed in 2000 with a new mobile-friendly site coming this spring. The best and quickest means of resolution is directly through our website. We don’t typcially search review sites for complaints.
I will keep an eye out for your update on Sitejabber to confirm this matter has been taken care of and hope we will have earned kinder words at that time.
Thank you for your husband’s service and God Bless.
Amy C.
Marketing Analytics Manager
VetFriends.com
They claim orders are shipped within 3-5 business days which isn't true! When you contact them they don't respond in 2 business days like they claim! They take your money out of your account in a matter of minutes and then nothing, no response, and no product! It's a scam!
I made a purchase through the website and added a discount code. The order was put the order as with the discount but charged my credit card the full amount. I have emailed and called and called with no response. Email was not answered... phone calls are put on hold and then say they are having technical difficulties. For a week?
Yes ma'am, we switched to a new site on 10/4/18 and were working out small bugs in December yet. With over 10,000 products and 2 million members we have lots of t's to cross and i's to dot. We have been a Veteran Owned Business since 2000 and we work very hard to keep our customers satisfied. Surely you got your credit squared away.
Overview
VetFriends has a rating of 1.7 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VetFriends most frequently mention customer service, credit card and dog tags. VetFriends ranks 20th among Veteran sites.
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- Mt. Pleasant, South Carolina, United States
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Business History
The mission of VetFriends: to reconnect, honor and support you, our U.S. veteran and military brothers & sisters.
In 2000, the idea of an online veteran registry came to our veteran founder during a conversation with his father-in-law who is a veteran as well.
When asked whether he would attend a hypothetical reunion with his old unit, his father-in-law responded:
"I'd be on the next plane to see those guys!" Reflecting on the depth of this reply, our VetFriends founder realized that the special bonds of military brother and sisterhood are powerful and can withstand the test of time... Now, these bonds can be re-established with the help of VetFriends.com & modern technology.
Thank you for your service & support - We are honored to serve you and invite you to join VetFriends today!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm sorry for the initial SNAFU but am happy to hear you had the correct item quickly. We appreciate your father's service and you. Amy C.