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VeteransUnitedReviews 35

3.6

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VeteransUnited Reviews Summary

VeteransUnited has a rating of 3.6 stars from 35 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VeteransUnited most frequently mention and loan officer. VeteransUnited ranks 6th among Mortgages sites.

service
6
value
5
quality
5

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California
3 reviews
7 helpful votes
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Only uses you
April 25, 2022

This company is no different than any other company that lures you in with promises. This one is worse, because they claim to help veterans build credit. They will not. If you do have Al have the credit rating for a mortgage loan they will never return calls or emails. They do not care for veterans at all.

Date of experience: April 24, 2022
Washington
1 review
2 helpful votes
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While talking to a loan rep. I was referred to as being unintelligent even though I was applying for a 3000, 00 dollar loan. I cannot believe how rude this person was. I will never recommend this company to anyone!

Date of experience: May 2, 2017
Matt P. — VeteransUnited Rep
over a year old

Veterans United Home Loans always strives to deliver great customer service while helping veterans and service members use their loan benefit. If we failed in that goal, we want to know everything about what happened so that we can review for potential training opportunities or corrective action.

We weren’t able to locate a loan application to further research the situation based on your username, so if you are willing, we would be appreciative of an opportunity to take a closer look. You can reach out to our customer service management team directly by calling 1-800-212-5200 or emailing ClientAdvocate@veteransunited.com with any additional detail or feedback you would like to share. Client Advocates are in office from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours will be answered on the next business day.

California
1 review
0 helpful votes
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My buyer just finished signing his loan documents and will be closing escrow today! - he has been in escrow on a short sale for nearly a year (long story), Cody Smith of Veterans United stuck with him for the entire process; we finally received short sale approval along with a foreclosure trustee sale notice - Cody had less 22 days to get a VA appraisal & the loan through underwriting and approved... there were doubters on the listing side but the Buyer & myself had full confidence in Cody & his team. Cody remained calm when everyone else was in a panic. Today the buyer happily signed escrow documents 6 days ahead of schedule! Woo-Hoo!
I cannot express my thanks loud enough for Cody Smith. He is awesome. I will definitely refer my clients to him. He deserves much more than 5 stars!:-)

Date of experience: February 16, 2017
District of Columbia
1 review
0 helpful votes
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Ben and Lauren handled my anxiety and stress with grace and patience. They are the A-team that I absolutely needed. Veterans United was able to process my loan very efficiently and without the tedious demands of the first lender I tried.

Date of experience: January 27, 2015
Arizona
1 review
0 helpful votes
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Veterans United was a great experience, especially being a first time buyer. I was well informed, and they took care of everything.

Date of experience: January 8, 2015
Indiana
1 review
0 helpful votes
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We were kept informed every step of the way. We received timely responses to our questions. Our contact at the VA was VERY knowledgeable, professional, personable, and friendly. It was a very smooth process. We are extremely happy with Veterans United and the outcome of our loan.

Date of experience: January 4, 2015
Colorado
1 review
0 helpful votes
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Professionals in everything they do, courteous, kind and knowledgeable, my loan officer and his team were with me every step of the way.

Date of experience: January 3, 2015
Ohio
1 review
0 helpful votes
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Very good Company, with knowledgeable and very pleasant personnel, great to work with. Will Lewis has been outstanding, encourage everyone to work with him.

Date of experience: January 1, 2015
Colorado
1 review
0 helpful votes
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Amazing company, everyone has been super helpful and got me through every step of the process. Jon and his team were helpful, friendly and quick to reply to every question I had. Thanks again!

Date of experience: December 30, 2014
Rhode Island
1 review
0 helpful votes
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The complete process went very smooth and stress free. Every person i interacted with was always professional and responsive.

Date of experience: December 26, 2014
North Carolina
1 review
0 helpful votes
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Very good experience with my 1st home purchase using Veterans United. Everything went smooth and they were very professional and courteous. They did an excellent job in managing the paperwork, getting me all the papers I needed it in a timely matter, and working with all outside parties that were involved in the process without delay. They encourage me to ask questions about anything, and I did (many times), and they had no problem answering any of them. Best of all, we closed early! I would definitely recommend them to anyone who is trying to purchase a home through the VA. THEY WERE ON THE JOB!

Date of experience: December 23, 2014
Nevada
1 review
0 helpful votes
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The service that was provided to me was impeccable. The entire process was so smooth and easy without any issues at all. My loan officer (Ginny Young) is a real PRO and treats Veterans with respect and kindness. Any Veteran needing help with a new loan or refinancing a loan, this is the place to check out. I'm certainly glad I did!

Date of experience: December 20, 2014
Minnesota
1 review
0 helpful votes
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My husband and I were extremely satisfied with our loan process! Aaron and Danielle couldn't have been more personable. There expertise and knowledge was truely professional. Thanks again you guys and I hope in the future we can recommend someone who is looking for a great experience. Thanks alot, Rory and Jan Bower

Date of experience: December 4, 2014
Florida
2 reviews
1 helpful vote
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As you know, buying a home is a very stressful situation. I cant express enough how Veterans United made it the best experience ever. My loan officer ( Patrick Richardson) was kind, considerate, caring, very very patient, informative, and always kept me posted. Him and his team are awesome. Through Veterans United I was linked with one of their realtors ( Ann Carlson). All I can say is OMG. She is one of the sweetest woman I ever met. Very knowledgeable. Between Patrick and Ann, I couldn't have asked for a better team to be on my side. I would recommend them and their companies to anyone I know. I cant thank them enough for all the hard work and dedication they put in to make my dream come true. Last but not least. After my closing was done, Veterans United did not make me fell like just a person they help get a loan. They still checked on me and emailed me to make sure that I was still happy and satisfied after closing. I didn't feel forgotten after the deal was done. Thank you Veterans United.

Date of experience: December 2, 2014
Ohio
1 review
1 helpful vote
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Great stuff, I am telling other veterans about you guys.

Date of experience: November 22, 2014
Colorado
1 review
0 helpful votes
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Awesome experience with Veterans United. Very professional, dedicated and focused on getting the loan approved. If I ever decide to purchase again there is no other company I would consider.

Date of experience: November 20, 2014
Connecticut
1 review
0 helpful votes
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My wife and I want to say "Thank You" Veteran's United for treating a Veteran's family, ours, like we really matter. Judging from the wonderful customer service we received from Justin Napier, and Mason Maddox, I am sure that is just your way of doing things. We had spoken to other banks and credit unions, but your team has the right "attitude". Oh yes there was paperwork, but instead of making us feel like we being investigated, we felt like we were sharing information. Every part of this experience was professional and made easy for us. Because you guys know what you are doing the process went fast and it was over with genuine appreciative laughs. So thank you again, it was truly our pleasure.

Date of experience: November 13, 2014
Illinois
1 review
0 helpful votes
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Veterans United is the best. We had a difficult loan but they handled it like it was second nature. Great customer service.

Date of experience: November 4, 2014
Illinois
1 review
1 helpful vote
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Alberto barba was very helpful very fast on everything his team was excellent on top of there game vetrans united i give them an AAA rating any vets out there needing a home loan go with vetrans united

Date of experience: November 1, 2014
Massachusetts
2 reviews
0 helpful votes
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I just purchased a new home thanx to veterans united. It was a smooth process led by my loan officer Cody Smith and his team. They were very knoledgeable, kept me abreast of things happening and i even closed ahead of schedule. They went out of their way to make sure everithing was on point. I reccomend veterans united to any vet, or any one looking for quality, honesty and a decent home loan.

Date of experience: October 27, 2014

From the business

Veterans United Home Loans specializes in VA Loans -- a mortgage program benefiting those who have served through offering affordable financing. Veterans United also specializes in VA IRRRL Streamline Refinance loans as well as VA Cash-Out Refinance.

We are NOT associated with the Veterans Administration or any other government agency. NMLS# 1907


veteransunited.com
Founded in 2011
Columbia, Missouri