Vestiaire Collective
business logo of Vestiaire Collective

Vestiaire Collective

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


vestiairecollective.com
France
Founded in 2009
Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
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Reviews Summary

Vestiaire Collective has a rating of 3.7 stars from 2,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and luxury items. Vestiaire Collective ranks 3rd among Used Clothing sites.

service
675
value
453
shipping
449
returns
389
quality
432
This company responds to reviews on average within 5 days
Pennsylvania
1 review
0 helpful votes
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Review
September 17, 2021

My only complaint is the high shipping cost, other wise very satisfied.

Date of experience: September 17, 2021
Mexico
1 review
0 helpful votes
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Amazing
September 17, 2021

Everything is secured and easy to purchase. Love the items w

Date of experience: September 17, 2021
Canada
1 review
0 helpful votes
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My experience
September 17, 2021

Nice selections but sometimes a problem with sizes.

Date of experience: September 17, 2021
Aruba
1 review
0 helpful votes
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Got paid quickly!
September 17, 2021

Got paid quickly! Reasonable commission from the company

Date of experience: September 17, 2021
New Jersey
1 review
0 helpful votes
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Great Service!
September 18, 2021

Fast payment processing and I love how they support vendors/members like me.

Date of experience: September 17, 2021
Canada
1 review
0 helpful votes
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Great
September 17, 2021

Very good, item came fast and was as described. I will order again.

Date of experience: September 17, 2021
California
1 review
0 helpful votes
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No returns
October 18, 2021

I don't think a site can offer no returns. Wont be using again

Vestiaire Collective attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 17, 2021
Texas
1 review
0 helpful votes
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Exceptional Happy
September 17, 2021

The item and shipping time was Excellent.
I will be purchasing again from this site

Date of experience: September 17, 2021
Massachusetts
1 review
0 helpful votes
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Bad experience
October 17, 2021

I made an order on Aug 20, and waiting for the product until now.

Vestiaire Collective attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 17, 2021
Texas
1 review
0 helpful votes
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Awesome experience. Bought LV shoes barely used for less than half price!

Date of experience: December 1, 2016
Canada
1 review
0 helpful votes
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Reliable
June 6, 2022

Very pleasing to deal with honest sale representatives

Date of experience: June 6, 2022
California
1 review
0 helpful votes
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Customer service is bad, when you're a buyer! Not helpful at all!

Date of experience: June 7, 2021
Vestiaire C. Vestiaire Collective Rep
over a year old

Dear Kenny, thank you for taking the time to bring this matter to our attention. Upon verification of your order's processing, please note that your current estimated delivery date is June 11 via our Direct Shipping program. You will be able to find this information really soon on your account, as soon as it is refreshed and displayed on your timeline. We also kindly inform that sellers have between 7 and 14 days to ship their sold items and will remain available to you should you need any further support or information!
The Vestiaire Collective team

Michigan
2 reviews
0 helpful votes
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I was very satisfied with my purchase
September 18, 2021

Very good experience no problems will order again real soon

Date of experience: September 18, 2021
Massachusetts
1 review
0 helpful votes
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I am fed up with your very slow payment & shipping Ans high fees

Date of experience: September 20, 2021
Customer C. Vestiaire Collective Rep
over a year old

Dear Esther, thank you for taking the time to bring this matter to our attention! Upon verification, it appears that your payment has been triggered on April 14 and should have been received within the next 5 business days. We however remain available, should any further action be required on our side. The Vestiaire Collective team

Texas
1 review
0 helpful votes
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Red bottoms
September 20, 2021

It was a smooth easy process. I love my beautiful purchase!

Date of experience: September 20, 2021
New York
1 review
0 helpful votes
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Great merchandise
April 29, 2022

I love my purchase the Gucci sneakers were perfect

Date of experience: April 29, 2022
North Carolina
1 review
0 helpful votes
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Excellent and quick service
May 24, 2022

Process was easy quick and clear. Will continue to purchase from company.

Date of experience: May 24, 2022
Michigan
1 review
0 helpful votes
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This Site is the Real Deal!
September 21, 2021

Every transaction has been great from start to finish.

Date of experience: September 20, 2021
Massachusetts
1 review
0 helpful votes
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Great work with everything.
September 21, 2021

No problem at all. Fast and safe.
Definitely I will recommend it for anyone.

Date of experience: September 20, 2021
New Jersey
1 review
0 helpful votes
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Love this place
December 24, 2021

All my experiences have been great. No complaints I love this app

Date of experience: December 24, 2021