Vestiaire Collective
About the Business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Vestiaire Collective has a rating of 3.7 stars from 2,025 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and luxury items. Vestiaire Collective ranks 3rd among Used Clothing sites.
Hi
There is no support email from your company very touch to work
Arrived on time and in very good condition! Thank you!
Dear Cristina, we're pleased to hear that your order was as expected. See you very soon, the Vestiaire Collective team
Great service, keeping me informed throughout the process.
Good prices and customer service communication! Will recommend it to my friends!
Product arrived in good condition, just as described and shipping always fast
Very nice and quick delivery. I will definitely order again.
Careful packaging and quick shipping. I love my new earrings.
Hi dear Winnie, we're pleased to hear that you're happy with your earrings! We hope to see you again very soon, the Vestiaire Collective team
One of the best experience that I ever have love it
Excellent service & following up, very well organized app.
Love this site! I have purchased several luxury products in great condition! Totally satisfied!
Prices and selection are great. Do not hesitate to use this site! LEGIT!
Completely useless, don't bother trying to chat on line nor call, nothing gets resolved
Dear Shannon, we are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. Our team will be charged to answer your requests within an average of 24 hours for contacts through our contact form. Thank you for your understanding and see you really soon!
The Vestiaire Collective team
Fast shipping will purchase again. The sellers are really nice
Easy to shop and the verification process in flawless.
The people who authenticate stuff are not professionals and can't tell left from right! Stay away!
Dear V L, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team
Reliable, always help with questions Great experience
Love access to amazing items, some new, others gently worn, at great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Harichand, you can contact us through the chat in the App in Me > Help. If your request has not been already handled by our team, please let us know your item or order number so we can check on the status of this issue & do our best to resolve it. The Vestiaire Collective team