Vestiaire Collective
About the Business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Vestiaire Collective has a rating of 3.7 stars from 2,027 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and luxury items. Vestiaire Collective ranks 3rd among Used Clothing sites.
I love it here. Everything was pretty easy. Shipping was fast as well authentication
Very professional team! I always know that I get only checked high quality things
Have not received or heard about my order. Cannot contact seller or company directly
I'm just loving to shop and sell on this website. It's easy and convenient.
Response time was fast. Purchased item was above expectations. Excellent site to view choices.
Very professional and very happy with how quickly the response was to my offer.
I can always find something I love in the process could not be easier!
Fantastic! Love the experience and overall platform. I can navigate and post with ease.
Bad experience and unacceptable costumer care service. If anything goes wrong, don't wait for any good service provided.
Customer service agents are extremly rude and unhelpful. They sell your item, let them ship it to you and then tell you that the sale was cancelled. Still waiting for this item to be shipped back to me for more than 3weeks. So you have no money and your item is blocked.
Than the next sale happens, you send another item to them AGAIN, hoping it will be better this time, you include your brand new bag, dust bag, invoice, all papers -WITH YOUR OWN HANDS, SO YOU KNOW WHAT IS INSIDE!
After they receive the bag, they inform you that the invoice is missing. Without your consent they send the offer with a lower price to a buyer. In the meantime (and you still don't know) your item was refused by a buyer, so that's the first time you got an email saying your invoice is missing and the sale is cancelled and question you if they have to relist it with that lower price or you want it back! INSANE.
You call to the costumer care service, totally confused what just happened and you receive incredible rude answer in such an inpatient manner, you can't believe.
So all I can do is now to wait for a second item, with no payment done, somewhere in France and hope it wil arrive back in next few weeks or so...
Incredible, that one has to pay 33% plus for such a service. Never ever again. Now I hope that items I will receive back will be at least in the condition as I sent them to Vestiaire. My bag is missing an invoice and I can't do nothing to prove it. I will get back an uncomplete package and I am still looking for a legal possibilities to claim this loss.
Rude liars. Stay away from them.
Hi Das
Thank you for your feedback. We're really sorry to hear about your experience and apologise that our customer service team were unable to provide an unsatisfactory resolution.
We will direct message you now to rectify the situation for you as soon as possible.
Best wishes,
Rachael for Vestiaire Collective
I enjoyed my conversation with the seller and loved the pants! Thank you!
Hi dear Iris, thanks a lot for sharing your experience with us! We are glad you like your purchase and see you really soon! The Vestiaire Collective team
Easy purchase…. Easy sell. I enjoyed the process and will do it again.
Thank you great experience and a quality product, smooth transition and speedy delivery.
Very smooth transaction, item arrived as described. Overall very happy with my purchase.
The professional business, friendly and easy understanding
I will continue with this business
Dear Vivian, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
Great, l got it in very good condition, and sooner than l expected!
Love the Bag! Grabbed the $9000 bag for a fraction of what it cost on other resale sites
Great app I just love this app makes selling so much easier
Great service and quick shipping and authentication process very pleased with them.
Items arrived in a timely manner and were as pictured and described.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Maria, we regret to hear that you haven't received your order yet! We are sincerely sorry to hear that you could not contact our Teams! However, we reassure that we will remain available to handle your request if it is still unanswered. Make sure to chat with us on the Me > Help section on the App or find our Contact Us article in the help center to access to our contact methods. Thank you in advance,
The Vestiaire Collective team