If you're buying some thing sure this website is fine but if you were selling something, this is literally the worst online website and application that I have ever used in my entire life! They have the worst customer service and they micromanage the photos you upload and then they don't even upload the correct photos and then they upload duplicates then they delete the wrong ones you didn't ask to be deleted. It literally makes you feel like a child and they act like it's for quality control when in fact, it is the opposite and it prevents you from being able to sell your stuff as quickly as possible with good photos because their awful excuse for quality control makes your listing look stupid by not including what you're asking them to include which for me or photos I would want to see if I was buying the item. For example, I listed a pair of Louboutin over the knee boots which were over $2000 that I'm selling for 50% off so I included photos of me wearing them so you could see what they look like on a person and vestiaire will not upload these photos which I had submitted in my initial listing as well as my request for different times in the last 48 hours so it's been a week and a half total. In addition to that, I've tried to upload a photo of the heels that I had also submitted with my initial listing because that's important to see how much wear and tear is on the heel. They won't upload that photo. They instead keep posting duplicates of photos that are already on my listing and then take them down when I said, can you take down the duplicate and do not take down all of the photos. Oh, and by the way, they will not have a conversation with you over the phone. You are only allowed to talk to them through a chat, which they take hours to reply to you and then when they do reply, it seems like they are either not a human or they don't speak. The same language or they don't know how to read and if they were able to get it right that's fine but they can't get it right and you can't even talk to anybody to resolve it. It's infuriating. I am trying to use this money to pay for my dog's hospital bills so time is of the essence here and I'm so frustrated with Vestiaire who is making it unreasonably difficult to sell my own items. You're better off selling with Poshmark.

"I unequivocally do not endorse this company, neither as a buyer nor as a customer. The neglect of consumer rights is evident. To provide insight into my experience and the company's disregard for its buyers and customers, I am sharing a segment of my ongoing correspondence with their customer support.
"Thank you for your response. I appreciate the opportunity to communicate with you, although I'm uncertain if my concerns were fully understood.
Primarily, I seek clarification regarding the discrepancies found in my item. The decision to not approve it suggests a potential accusation of selling counterfeit goods. Hence, I kindly request detailed photographs of my item alongside the original, accompanied by an explanation of the discrepancies identified.
Furthermore, I would like to address another inquiry that has been overlooked. I am curious as to how an item of the same model but in a different color, which I recently sold, passed the inspection without requesting an invoice from me. This raises concerns regarding the consistency and integrity of Vestiare's authentication process.
Should my requests go unaddressed once more, and I am not provided with a signed confirmation of the authenticity concerns raised against my item, I must insist on the reimbursement of my item. Failing to do so would be an unlawful action to retain possession of it.
Thank you for your attention to this matter.
P.S. Please find attached a copy of the invoice for your reference."
This is the answer -
"I am sending this email on behalf of my colleague and I will be assisting you regarding on this concern.
I am sorry to say that our experts confirmed that they are unable to provide some pictures of why your item did not met the brand criteria.
In order to return your item to you, we request that you pay a fee for processing and re-shipment costs.
Please transfer the fee using the details below, ensuring that the transfer description includes your item reference number and your full name as indicated on your Vestiaire Collective account."
After numerous attempts, consisting of a multitude of emails, to obtain authentication from the purported 'expert team,' I have not only been consistently ignored but have now been compelled to retrieve my authentic item. The reliability and credibility of this company in any capacity are consequently called into question.

I was looking specifically for an Omega Sailing bracelet, in size medium, with black DLC coating on the s.s. Clasp. A black, nylon braided version came available from a seller in France. The listing didn't include the size so I asked the seller. He told me it was medium. It's what I wanted so of course I bought it. It cost additional shipping, authentication, customs fees & taxes to receive in the US. I wasn't home when it was delivered. I opened the box the next day. The bracelet was clearly marked with an L for large. I can't wear this bracelet. It's too large. It's not what I ordered & paid for; in good faith. You can't phone this site. I tried the chat but it was useless. I sent an email explaining the situation with pictures & asking for a return/refund. Auto response to sending the message states they are busy so expect a response in 48 hours; send only one or it could create a greater delay. I waited but no one returned my message. I live in a small community & shop a lot online. This should be an unfortunate but, easy return. After no response I tried the chat & went from bot to person. They told me the return policy didn't apply to me because the size wasn't in the listing & they can't verify the seller's comments to me. Also it took too long to be in touch; they didn't have record of my first email. This is nuts as there is documentation of my exchange with the seller where he tells me it is size medium. If he had been honest & told me large I wouldn't have bought it. Now, VC wants me to be happy with my experience so they'll re-list it for me; for a fee. What a racket. I've tried speaking to a supervisor. They called while I was in a medical appointment & left the message that they wouldn't accept my return but they're happy to re-list, for a fee. I've told them if they don't proceed a return/refund I'll dispute the charge with my credit card. Even if their phony policy allows them to win It will tie the money up for a few months & the seller will either not be paid or if they have, the amount will be debited from their account. It's insane that a policy that allows sellers to lie & makes buyers suffer the consequences would be acceptable. It's crazy they continue to do business. This website condones & protects sellers who lie. They get money each time an item is listed so they don't care about customer service. It's buyer beware —VC lies as a business practice. I've never shopped on a site with such shoddy & useless customer service. The authentication tag is still on the bracelet in the photos.

I can't believe I'm seeing so many horror stories with Vestiaire Collective! I have purchased a Burberry, PRADA, Gucci and Chloé bag off this site and every bag was authentic and in the condition as stated. I even questioned the Burberry bag and their Customer Service went as far as to give me what manufacturing facility it was made at with a letter from Burberry in London. My PRADA bag was sold from a Professional Seller (which are the best to buy from because you have a guaranteed 14 days to decide if you will keep the bag or return it for a full refund.) The PRADA bag was a limited edition, pre-owned but I couldn't believe how well maintained this Seller kept this bag (it was interior/exterior leather- beautiful.) My Gucci bag was practically brand new, I was told, "The bag has barely been used." It was flawless. The Chloé bag was the quilted bay leather bag and still had the original sheeting in the front and back pockets, everything checked out with each bag. If I ever had questions, Customer Service always helped, even giving me free shipping Bc of a Promo Code expiring. It can be time consuming if the bags are not in the "Ready to Ship" status, but I've had the bags looked at in Neiman Marcus, Gucci, Burberry and they were all authentic- by law, if they were fake bags, they would seize the bags. So, it's best to always keep the receipt to every bag purchased "just in case" because if you do decide to go take a Gucci bag you purchased off the internet to a Gucci store to have them look at it, and they deem it a counterfeit... They will take that bag from you right then and there by law. So you're $#*! out of luck, no bag and out however much money spent on the piece of $#*!. I will say a horrible site I have had 2 bad experiences with was Tradesy. I've found identical bags, with identical serial numbers and they would not "take action" until one of the bags was purchased (so they received their cut) THEN I could send the bag to them to "authenticate." Yeah... Sure.

The product does not match the product description, and I did not receive a refund, even after providing evidence. I am a new customer of Vestiaire, but after this experience, it will also be the last time.

A few weeks ago, I ordered a pair of Balenciagas. In the photos, the shoes appeared to be black, as stated in the product description under the color category and the free-text field (I still have the photos saved). However, upon receiving them, they turned out to be blue.

It's incredibly disappointing and sloppy, especially because I paid for the authentication option, and yet this mistake still went through. But hey, everyone can make a mistake, so I decided to connect with customer service politely.

After some back-and-forth chatting, the customer service representative indicated that I would get a refund if I returned them and they agreed that I was right. Otherwise, the item would be relisted. According to the representative, this should work out fine because I had sent a significant number of photos of the product next to black and blue items. So, I didn't have to worry.

Fast forward a week after the product was checked. I was informed that the refund was denied, and the product was relisted! And you won't believe it, but they listed it as Navy/blue and removed black from the description! Of course, I have the before and after of the descriptions, so I know exactly what they did. They essentially agree with me but won't admit it.

Naturally, I contacted customer service, but I received a few messages stating that the product matched the description (even though they did modify it with the listing?!). I am politely asked to wait until the shoe is sold before I get my money back, despite doing everything to prevent this (purchasing the authentication option and providing ample evidence). I disagreed with this, as I would be losing money due to their mistake if it gets sold, and I have to wait for it to be sold in the first place. After sending a few more messages, I received no further response.

I can hardly believe it. If they had just admitted their mistake and refunded the money, I would have remained a loyal customer. I was already looking around again. But after this experience, I've learned that the authentication is not what I expected, and they would rather lose a customer than retain one.

Didn't know sites like this existed! I'm hooked. Great service, quick shipping and great products.

Don't recommend using this platform at all. Shocking customer services and totally incompetent!

If I can give 0 stars I would. This website is a total scam. The customer support teams that brings you in circles and keeps telling you they will pass the conversation onto someone from the "expert team" will resolve your issue, but no will ever contact you after the chat is closed. HUGE RED FLAG.

Don't trust this platform as a buyer, you will send your expensive items and never get paid! I got passed from one customer support person to the next with nothing ever getting resolved. The buyer is also very frustrated since using their direct shipping tool on their platform, they never got the item.

I sold a very expensive dress and dropped it off at a parcel point as per the Vestaire collective email instructions. The delivery company never picked it up, and had asked to pickup the item that is in Sydney, even though the buyer is located in Melbourne. The devilry team for some reason never picked up the item and I am getting angry messaged from the buyer saying that the parcel is still in Sydney, and I am getting emails from Vestaire saying the parcel is awaiting pickup. Even though the courier never picked it up, and Vestaire collective (who are the only one able to contact them since they have the item). When I contacted the support, the support team member even lied to me saying that the buyer contacted the support team today and said they were picking up the item. (Total lies! Because the buyer contacted me saying that she is unable to pickup the item because the pickup location never changed).

The never got the dress, and I never got paid. The dress is still with the courier and I just lost a very expensive dress which has been unable to be retrieved. I also wasted hours with the customer support team.

DO NOT USE THIS PLATFORM. IT IS A SCAM. AND THEY DO NOT HAVE PROPER CUSTOMER SUPPORT OR A WORKING CONTACT NUMBER.

I've never bought anything so I am speaking as a seller's point of view. First off, they go through quiet a lengthy process to get an item on the website which is fine, definitely time consuming but I don't mind it. After loading, they have to review it and if deemed good, your item is posted. All of that is nice and everything but that's really the gist of their effort when it comes to selling. I sent an item that was brand new, never used that I got, I was going to give it as a Christmas present but changed my mind and gave something else instead. This is why I decided to use VC. When my item sold, there are two options are a buyer can choose, use their inhouse authentication team or send straight to home. This buyer chose straight to home option. After a day or two of receiving the item, the seller apparently complained. Now here is when it starts to get shady, no details of what the buyers complains were, all I know is that he/she complained. Because they complained, they now have to send the item to VC for authentication... this took almost 2-3 weeks only for them to come back and say it's not authentic. Again no proof as to why they said it was not authentic. I also can't say that they received the item I actually sent, the buyer could have switched it and sent a different item but since I did not have any visibility to the complaint or the authentication, it was suspicious. Now since it's deemed "not authentic" I now have to pay $15 dollars to get it back... this wouldn't be that huge of an issue had it just been an easy process but nope, boy was I wrong. They sent bank details for me to send the $15 and then show proof that I sent the $15 by contacting customer service. Why is it so complicated to pay $15, it's almost not worth collecting it but I will be paying it because I am genuinely curious if the item they received is the item I sent, if it is then I will likely never know why it was deemed not authentic.

I absolutely hate that this site does absolutely little to no support or communication for sellers. I was basically in the dark for everything and this took over a month just for them to email me a generic email that my item is not authentic. After reading a few complaints from sellers here, I regret trying to sell my items on this site as they are no different that websites like poshmark, mercari, etc.

Es la mejor plataforma para ofrecer nuestros productos Estoy feliz con ustedes son una empresa muy muy responsable. Estoy muy satisfecha y feliz de estar vendiendo con ustedes. Enhorabuena. Vestiaire Collective👏👏

Sold a bag on VC. Needless to say, their normal practive is to pay twice a month, so you have to wait a lot to get paid even if everything goes ok. Oooook.

I sold several items before and the payment was always on my PP on 15th or 30th of the month, same day they are paying to everyone. At some point I became a professional reseller, thus, I changed my personal PP to my business PP (btw, I could not do that in personal account because it kept showing a wheel instead of my bank details and I had to ask techsupport to do this)

When I did not receive anything (and the sum was quite large), I wrote to their tech support. They said the transfer can take up to 3 days. Ok, I waited. After 3 days nothing changed. Whne I contacted them next time, they said the transaction was rejected. I was afraid that their support made a mistake in my PP while they were changing it. So I had to call PP. Guess what wash the problem! Itt is impossible to transfer funds between business accounts! Basically, professional resellers are not allowed on VC.

Well, VC never told me I cannot use my business account so I messaged them the details, ask them to change my PP to my personal account again (cause I still could not see my payment details). They did it and said that I have to wait two more weeks to get paid.

The payment should've been transfered to my account on 11/30/2016. But it wasn't. Messaged their tech support again. They replied after 24 hours that they are waiting an expert advice from one of their teams (?) that reply in 2-3 business days (wtf?).

Will I get paid ever? We are not living in 1980 when 2-3 days were required to solve a customer's problem! VC is awful!

I sent a Louis Vouitton agenda Ref# ******* to sell through Vestier at the end of April 2022. Due to a custom reason caused by the Vestier (since Vestiaire doesn't know of the customs rules of the country where the buyer of the product is located.) they could not forward the agenda to their final buyer. Than they sent my LV agenda back to me. The agenda has stuck at the Turkish customs with customs expense of at least 1050 dollars is being demanded. Apparently this is totally Vestier's mistake. Warehouse expense goes higher day by day. Vestier anonymous support team member wrote to me to pay in advance at least 1050 USD to Turkish customs, and Vestiare doesn't assure me that they will pay this amount to me. I don't want to risk paying such high amount to Turkish Customs without any assurance. I have no time left since THE CUSTOMS WILL DESTROY OR SELL MY AGENDA WITHIN THIS WEEK! I DON'T HAVE ANY NUMBERS TO CALL AND ASK FOR A HELP FROM VESTIAIRE, THE SUPPORT TEAM DOES NOT HELP ME! I WROTE THE CEO MAXIMILIAN BITTNER AND HE DIDN'T ANSWER MY EMAIL THAT SEEKING HELP. I don't want to pay this amount since this is not my fault and I don't want my agenda to be destroyed by the customs. I am in a very hard situation, I wrote more than 20 emails to their support team in 2 months and NO SOLUTİONS.

After 7 days the buyer still hadnt shipped out my item to Vestiare for their authentication process. I contacted the customer service chat countless times and sent a supporting screen shot photo of the progress of your item that you can see in the app... it continued to say Pending shipment from SELLER- a few representatives later and day 6 of no progress on the item, April Rose L -basically told me that I needed to contact my neighbors/family members in the house to see if they located the shipment (even though the seller NEVER sent it to Vestiare as it shows in the app and based off my order number), submit the tracking information, delivery address, date, submit a handwritten letter, invoice, and my id for them to open an investigation... Now HOW COULD I DO THAT WHEN THE SELLER NEVER SHIPPED TO VESTIARES HUB TO BEGIN WITH! I asked April, sent her the progress invoice that I see in the app and she told me that she cant do anything without the above information... Its like the representatives DO NOT read the chat or any supporting documentation submitted. This is by far the WORST platform to buy anything on. The customer service is TERRIBLE and the fact that you cant speak to a live person because there is NO phone number is beyond me. I have to basically keep reiterating to APRIL ROSE L which it is now day 8 of me doing so, that how could I receive the item when it CLEARY shows in the app, in my account that it is and I quote "WAITING TO BE SHIPPED BY THE SELLER TO VESTIARE" its like they don't even look into the account... I will NEVER be using this site and I will be sure to make a youtube video and share with my followers about my experience!