Verizon

I've yet to encounter a more disorganized company than Verizon. In anticipation of my move, I called Verizon to activate high speed internet. Everything appeared to be fine, but I received a couple calls subsequently with different agents confused about the status of my order (supposedly the guy in the apartment hadn't canceled, though he had a confirmation number and all). Once that was settled, I received my installation package early and was delighted to be able to get hooked up on the first day of the move. However, to my dismay, I could not get connected. I spent that first night waiting 2 hours for representatives who were again confused as to the status of my order. One agent told me I had a business account while the business rep told me that wasn't the case. It was pretty ridiculous. On my fifth phone call with Verizon I finally was able to get a very nice gentleman named Santosh who tried his darndest to get me up and online…but to no avail. Before all that, however, he informed me that the name on the account was not even close to that which I gave him (I have no other name!) and that my account shows up as being a business account (which I thought was cleared up the first night).

In short what should take place without hitches (the DSL jack had already been set up and everything was ready to go) actually is taking hours on the phone and lost time at work. I know everyone gets down on AT&T, but I'd choose AT&T over Verizon in a heartbeat.

Worst carrier ever! They can suck my hairy beanbag. Everyone should drop this Carrier cricket is even better!

Promised same day delivery. Shipping company shows up to get phone but Verizon is closed. Shame on Verizon!

Support hangs up on you. Live Chat doesn't connect you with a live person. Call back feature broken. In store staff are also no help.

In July I ordered 2 iPhone 8s one for me one & for my son and as part of the BOGO promotional offer. I was required to add a new line which I did (for my son). I was assured I qualified for the deal by the sales rep at the time. I've been charged FULL PRICE for BOTH PHONES every single month since then. I've spoken to customer service 3 times on the phone/chat for over an hour and they keep saying they'll take care of it, keep in touch on the progress and nothing happens. Today a supervisor tells me it was escalated and they've denied the request to honor the BOGO deal?- somehow I don't qualify & now there is there is nothing I can do. I said OK I want to send both phones back and cancel my account - "you can't send the phones back ma'am it's been to long." Who's fault is that? I am not the first person to report this SCAM! I will be switching to Creedo or AT&T before the end of this billing cycle. I do not have time to sit on the phone and argue with Verizon customer service over my bill every single month as others have reported. Very disappointed as I have been a LOYAL Verizon customer for years but this is ridiculous, they have lost my business. Worst customer service ever! This company does not deserve anyone's business. They lie and scam existing customers.

My calls NEVER go through, when I call someone it is choppy and broken, EVERYWHERE I go I have 0-1 bar. I travel the city for work, so I am all over. This company should be shut down.

Verizon is worst mobile operator ever. They still your money. Connection never good always problems,never use Verizon

Tried to put in my credit card number several times and it says something went wrong before I can put in the whole #

It has been a total nightmare trying to add two phone lines to our current business account. I reached out to Verizon because I was interested in adding 1 phone line to our current plan. I asked for a little better pricing since I was adding a line, and the agent told me if I added two lines, I can get a better deal. So I ordered two sim cards which I picked up at a nearby Verizon Store. When I called to activate the first SIM card, I didn't realize how difficult this task would become. I called several times, and the machine kept re-routing me, once I finally got a hold of an agent they released the call, this happened several times. After multiple attempts I finally got an agent to help. Well... so I thought, she even gave me a reference number #******* and said someone would reach out to me. After a couple of days and another round of several attempts to get a hold of a Verizon agent, someone finally takes my call. I came to find out from the agent that the reference number was not valid, and apologized for a broken promise. Broken promise, what is a broken promise? From what I understood from their agent, a broken promise is when a Verizon agent feeds you BS. This same agent connected me with someone from tech support who gave me a reference #, and told me to wait a couple of days and that I would be receiving a call back, but guess what? I'm still waiting! Two weeks later, I still don't have my phone activated. The phone number they gave was associated to a federal account. On another note, the pricing they promised me did not apply because their agent created another account instead of adding these two numbers to our existing account. Now I have two bills and over paying and still waiting to activate the second phone. This is the short story.

If anyone is thinking of switching to Verizon, DON'T. We've been through literally one of the worst customer service experiences I have ever had. On Christmas Eve, almost TWO weeks ago, my husband noticed that his phone had "SOS Only" in the upper right hand corner and he was having trouble making/receiving calls or sending/receiving texts. Then, he started getting an error message that said "SIM Failed." We tried the Verizon online chat first. After trying an eSim that failed, the representative didn't know what the issue was and was going to escalate us to Tier 2. The website timed out on the way to the tier 2 representative. We logged back in immediately and started up the chat...we didn't get a response at all. Nothing. We took the phone into our nearest Verizon store on December 26. Within 2 minutes of my husband describing the issue without so much as LOOKING or even GLANCING at the phone, the woman said it had to have been an iPhone issue and advised us to submit an insurance claim or pay off the iPhone/buy a new phone. I came home, called the insurance (Asurion) for a claim. They agreed it was likely the phone and sent a replacement phone via FedEx. That arrived today. When my husband tried to set the new device up, it gave him the same "SIM Failed" message and the new device won't make/receive calls or send/receive texts. Got back on with Verizon customer service. Tried calling first, the automated system hung up on me the first time without connecting me to a rep, and the second time it didn't understand anything I was saying, despite wording it several different ways. Tried the Verizon chat again. Turns out, it's very likely the SIM card itself, not the device. So now my husband has been without a working phone for two weeks and the issue was misdiagnosed this entire time. Now we have to go back to the Verizon store tomorrow where the online customer service rep claims they will have a new SIM card onsite (I'll believe it when I see it). I've spent literally hours with Verizon customer service agents on this issue. To say that I am utterly disgusted, disappointed, frustrated, and angry with the service we have received would be a complete understatement.

Vzw had always been the most expensive provider because of the network. 15 yrs ago, when i was a vzw corporate trainer, the customer service was also exceptional. The company valued loyalty and empowered customer service to prove it on every call. Now the company has gone to s**t. Customer service is nothing of the kind. Reps proudly make up technology and information, have ZERO soft skills, and corporate greed supercedes customer care. My online account was hacked and cloud storage ransacked - files deleted, contacts duplicated 10x over, and vzw was just dumb enough to believe it even possible. Some incompetent decision maker saw a winner in 86ing an exceptional rewards program with frequent free gift card giveaways and superior discounts on everything imaginable for this new finger to the customer where you have to spend $300 to earn the right to actually participate in it - it'll be more than 300 as vzw rounded my last pmt of $74.82 down to $70 and was simple enough to alert "only $230 to go!". And for the grand f the customer finale, some senior level space cadette signed off on deleting customers included w/plan cloud data (for me 7 yrs worth) because it's not enough to be a colossal failure. Feed the greed with the asinine decision to devalue the customer experience by deleting personal data to tack on an extra $5/month over the already exorbitant prices loyal customers pay for what the industry now recognizes as the 2nd best network.

Found the right people and got another promise if a refund. I will follow up with addl info as I get it

I switched to Verizon for my phone and 5g home internet. From day one it was slow starting around 2pm and would stay slow until about 11pm. I had multiple tickets in for this issue and they told me others in my area had tickets in for the same thing. The ping would go up to 600-700ms during this time. I was told each ticket would take up to 7-10 days, about the 7th day on each ticket they would close it and say resolved and then open another ticket for the same issue and tell me to wait another 7-10 days. Finally a tier 2 support manager told me the tower in my area is just overloaded and there is nothing they can do to resolve the issue unless they decide to build another tower in the area. I paid off my phone and tried to take it to another provider and they won't release my phone for 60 days even though I can't use my phone half of the time. The customer service is also horrible, no one seems to know what they are doing or who they need to transfer you to. I spent 2 hours on the phone and transferred to 4 people an know one knew who they needed to talk to about getting my phone unlocked so I can take it to another provider that can actually provide service in my area that actually works.

Granted a 900 credit limit placed a order was placed on hold because terms and conditions the reps are no help and liars so the order was canceled with a promise of money being returned in 72 hours and once I canceled it it will allow me to reorder and the order would be pushed through got more money out of me because of the error on verizon end in store and over the phone caused them to put a fraud on my credit got the hold removed with a promise of in store pick up went back to the store to pick the phone up once again its another hold request to cancel the order again by reps now Im looked at as if Im creating fraud and out of 172 dollars until they decide to release the hold and return my money I do not recommend because you will be made to look like you are the fraud after identifying yourself because their customer service reps suck on both ends in store over the phone and the fraud department as well now both of my banks want me to show proof that no one has stolen my cards and all verizon tell you is they have done all they can after causing it to look like fraudulent activity dont waste your time because you will spend hours repeating yourself to get no where

Purchased (2) IPhones in April. They should have unlocked after 60 days. Called, complain and 10 days later still locked.

If you're thinking about going with Verizon, DON'T! I've dealt with some bad companies, but Verizon has been a nightmare. Check out Verizon Wireless at the BBB and you'll see they have had almost 24,000 customer complaints filed on them in the last 3 years. Almost 9,000 in the last year, which means they're getting worse. I was with Verizon for 3.5 days before I dumped them and switched to T-Mobile. Texting never worked correctly and our data was extremely slow. Spent 3.5 days trying to speak with customer service at Verizon, to get it fixed, and did nothing but sit on hold until I gave up. The part that is really infuriating (the entire experience was infuriating actually) was I used their call back service, where a rep is supposed to call you back when they are available. I selected this option, they called and I was immediately put back on hold without speaking to anyone. I sat on hold for a while, then gave up. They did this to me twice. Then I get my bill estimate of $460 dollars for the first month. Should have been $60 activation fee +$140 monthly charge + tax. Dumped them the next morning. Fast forward a few weeks and I get a bill for $107.40 for 3.5 days of very poor service. Still can't get through to "customer service", so I filed a complaint with the BBB asking for a bill adjustment as my phones never did work correctly. Verizon could not care less about the poor customer service and the fact my phones didn't work. They pretty much said tough luck, pay our bill. That's the Verizon experience.

I went ahead and filed a complaint with the FTC because of the over billing. Verizon is no stranger to fines from the Federal Trade Commission.