Verizon

I changed my service to save some money ( was paying 175.00 a month for internet, cable and home phone) after I changed the plan that's where all my problems started. I lost all my discounts( wasnt told that one) and I called back to get my old plan back. Nope. Was told if I wanted my old plan I would have to pay for a home phone and it would be over 200.00 a month. I called numerous times to get this issue fixed and I was lied to over and over. I asked about the contract (being mine was up in nov 2018) and I never signed the new contract that I have till 2020( this was after the supervisor changed my plan and didn't tell me about the new contract being added) I didn't know till I went to look at the order online. I asked her about it and I needed to sign it she said she didn't have time, another excuse was in was a "interdepartment documentation " and she was not able to get me the new contract. Oh and now I have NO home phone and a new contract till 2020 that I didn't sign and I am paying 20.00 MORE than before. Talk about shady and ripping people off. No one at Verizon is honest and they don't care about the customer. So now I am paying 188.00 a month and no home phone, no discounts. And a shady contract that somehow I got and wasn't told till after the fact. No one at Verizon will send me the new contract...

I recently had Verizon as my carrier. The entire time I had to fight with them over billing issues. The representatives will pass you from department to department in an attempt you will give up. Each time they pass you to the next department, you have to go through the same introduction repeatedly.

The straw that broke the camels back was when I made one of my last payments. I always pay electronically through the bank. Electronically, meaning they get the cash that same day. They insisted they did not recieve the money even though the bank "Cleared" the check and gave me a statement that stated Verizon had the money. Even then, they insist they do not have it. I spent 5 hours on the phone trying to fix Verizon's screw-up. To this day, I am still getting crap from Verizon and they are not even my carrier anymore.

Then it came time to end my service with them, they will not give me back the refund I am rightfully intitled to. They owe me $60 dollars and refuse to give it back. I even contacted the Better Business Bureau and they still refuse to pay.

They are not an honest company and the represtentatives in charge are just as dishonest. They over charge you for plans you can get from someone else for much less.

If you want a life full of headaches, then go with verizon. I switched my plan to Consumer Cellular. I am getting the exact plan for $40/month less with no contracts.

When it comes to typing out things I want to share about Verizon, there are actually no real negative thing I want to say. I could sit here and complain that every month my bill is too high. Or I could say the suggestive add-ons could be a little bit better. But instead, the one main concern I've always had and I've never see not one word about it is...

For a gigantic company like Verizon, I would think that there would be some kind of unlimited discount to their valuable customers. I'll use myself as an example...

1. I've been a loyal customer since 2006. That's almost 2 decades (18yrs). Way longer than any of my relationships, and just about half of my lifetime.

2. From starting off with a phone for myself and for my grandmother, I now have one phone for my oldest son, one phone for my youngest son, a phone and a tablet for my grandmother, and for me... I have an iPhone, iWatch, secondary phone (the line used to be used for my oldest sons tablet during COVID), and a new Orbic laptop/tablet.

3. I utilize the combos for streaming sites... Netflix, Paramount +, Disney+, Hulu, Max, Discovery+,
4. I always end up upgrading my devices instead of keeping it, and perchance leave to go to another service company.

It would be nice to get something back for being a customer soon 19 years. Oh, and sometimes the 5G doesn't work for... you know what I mean. Loads for browsers would be slow, or apps won't open.

My son and I got covid-19 I was off work for one month trying to pay other bills that are more important so I didn't pay my Verizon bill because it's not that important so today November 4th they shut me off I called them and asked if they could turn my phone back on untill November 20th they said no they need half of the payment to turn back on witch it is $160 well I don't get paid until November 20th I just started work on Monday November 2nd and Verizon don't care about you they just want their money poor service

Most horrible experience ever nobody can speak clearly. They stole $485 from me and never sent me my phone.

If you live on the East Coast or central time zone you can't call them until 10 or 11 AM. Only there are West Coast hours of operation are valid even though when you call you get Florida

I GET AT LEAST 20 SPAM CALLS A DAY EVEN WITH YOUR CALL FILTER! TRYING TO GET OUT OF THEIR SERVICE BUT THEY WON'T TELL ME WHAT THE PAYOFF IS! CROOKS I AGREE!

Stupidity all around. I ordered my new phone 3 months ago and I can not get a hold of anyone to find out what is going on.

They are the worst company I have deal with while my life, such a scammer and lier, I switch from prepaid lines to postpaid while there was promotion, employ didn't offer promotion for both lines ( transferd) and told me that I need to transfer the second one the next day base on their system ( looks like the end of her shift) I called next day and ask they finally transferee both lines n offer promotion for both, one was new phone, the other was $500 gift card, the card never arrive and I called twice asking why, they told me it needs time to process ( 45 days). NEVER ARRIVE, I called agin n they said I should've claim it online within 30 days, after complaining n hours on phone a supervisor was going to call which never happened too. I called again, they offered $250 to stop me but I asked to escalate it which was denied.
Every single call took more than hour and I really would say stay away from them, it's the WIRST COMPANY EVER.

I'm toasted with such a bad service,,,,, cant call and email my clients from my device for the last 2 weeks

Your fraud protection services are not acceptable. They sound like a scam from an outside party.

There is no proof on the Verizon web page or from a verified Verizon source saying that the number *******200 is actually Verizon Fraud Protection Services. Anyone could spoof this number, write on some forums online claiming to be Verizon, and gain access to sensitive customer data by asking them to call back.

You should not be asking people for their password over the phone. This is a huge red flag. I have never been asked this before by a real company until today. The representative on the phone mocked me for preferring to give the last 4 digits of my SSN and for not trusting her. This is unacceptable and unprofessional. This is supposed to be your best line of defense against fraud. If a fraudulent group used this same procedure, claiming to be you, they would immediately have access to countless customer names, emails, addresses, and associated passwords (which, for many people, is enough to access their bank accounts, credit cards, social media, etc.)

The email address that sends the fraud confirmation comes from *******@verizonwireless.com. All other emails from Verizon come from [name]@ecrmemail.verizonwireless.com. I know it is still from a Verizon address, but it is incongruous.

Please do something about this.

So here's a big F U to Verizon.

It's been over a month of dealing with endless tech problems and issues around not being able to send SMS messages or being able to reliably call out from my residence.

When I have been able to call out which takes 7-8 tries and usually having to restart my phone, the call quality is awful and usually eventually drops out. I can't carry on a phone conversation without it dropping 3-4 times. FRUSTRATING!

I have had several online chat sessions with Verizon tech support. The last one, they assured me that my phone insurance would cover my phone's tech problems and a replacement phone would be sent to me the next day.

The next day comes & goes and NO PHONE DELIVERED. So, I called the phone insurance company to see what is going on. They tell me that my phone is not covered for technical malfunctions, completely contradicting what I was told by the Verizon tech support guy.

I-HAVE-HAD-ENOUGH of the BS!

So simple solution, today I signed up with AT&T. Through union plus I got my activation waived ($30 saved) and instead of paying $95 /month with Verizon, I'll only have to pay $54/month (includes at 15% union discount)!

So VERIZON you can take your expensive CRAPPY service and SHOVE IT!

Where to begin? The prices are expensive and the customer service is awful. Just why do I still have this?

Horrible internet, slow as hell. Only thing they're good at is cell service they suck at everything else.

They don't deserve 1 star. Or any of my time writing a review of how they suck. I have to type more. Crazy wether we're having right?

After being with them for four year they screwed me over big time recommend never accepting service from them