business logo of Venus

VenusReviews 1,304

venus.com
resort, swimwear, casual womenAge 19-25, 26-45
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From the business

Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.


venus.com
+1 888-782-2224
USA
Venus is part of Bonprix
Founded in 1984
Clothing item from VenusFashion apparel by VenusMerchandise from Venus clothing lineVenus fashion product

Business Highlights

General

Parent Company: Bonprix
Year Founded: 1984
Target Gender: women

Shipping

Shipping Cost: $7.95
Free Shipping: no
Shipped From: USA (Florida)

Returns

Return Policy: not free
Return Instructions: unworn and unwashed clothing will be accepted as returns
Return Cost: $8.95 fee

Sustainability

Recycling Program: no
Responsible Materials: recycled

Product

Style: resort, swimwear, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X)

Customer Service

Support Channels: email, chat, phone
Support Phone: +1 888-782-2224
Support Email: email@venus.com

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, Google Pay, financing
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: Swagbucks, Rakuten

How would you rate Venus?
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Venus Reviews Summary

Venus has a rating of 1.7 stars from 1,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Venus most frequently mention customer service, credit card and return label. Venus ranks 227th among Swimwear sites.

service
158
value
170
shipping
166
returns
135
quality
170

We monitor reviews for authenticity

Canada
1 review
3 helpful votes
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Cheaply made
September 27, 2018

What you see is not what you get. I just received my order on which I spent over 300$ on and everything is cut very oddly. It all fits but just looks odd. I won't be ordering again.

Date of experience: September 26, 2018
VENUS S. Venus Rep
over a year old

Hi Christine. We are sorry that you are not happy with your purchase, and will be happy to assist you. Could you please email us at socialsupport@venus.com? We are looking forward to hearing from you.

California
2 reviews
6 helpful votes
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Worst clothing ever!
September 26, 2018

I bought a couple of dresses that looked great on the model but when I got them, I realized they were NOT flattering at all. If you didn't have a perfect body, they were not going to look good. The fabric was just horrible. I had to choice but to return them and I had to pay a hefty shipping fee. I feel ripped off!

Date of experience: September 26, 2018
VENUS S. Venus Rep
over a year old

We apologize that your recent order with us did not meet your expectations. If you would please contact us at socialsupport@venus.com, we would want to make this situation right. We are also available 24/7 by phone, you can call 1-888-782-2224.

Nevada
2 reviews
4 helpful votes
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I feel ripped off
September 26, 2018

The outfit that I bought didn't fit even though I always buy this same size and Venus charged me $14 for s/h to return the item. They are a rip off

Date of experience: September 25, 2018
VENUS S. Venus Rep
over a year old

Hi Mary,

We appreciate your feedback, and have also sent you a response on the Yelp Review site. Please email us at socialsupport@venus.com, and we will be happy to assist.

Florida
2 reviews
5 helpful votes
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This "fashion" magazine for WOMEN uses models, which are MEN masquerading as females. Check out the NO hips, shoulders wider than hips, large neck, large hands, joker mouth, trachea cage in neck (sometimes not all the time due to trachea feminization surgery) tranny poses (hand(s) on hips or legs crossed). This fashion magazine is only worthy of the trash can since they use shemales. When this fashion magazine decides to use genuine females to model their fashion, then I will consider their clothing.

Date of experience: September 25, 2018
VENUS S. Venus Rep
over a year old

Thank you for taking the time to let us know your thoughts concerning the representation of models at Venus. When we consider the models for our catalogs, we always pick the best models that are available for our planned shoot dates, and we only use professional models who are represented by agencies or managers.

Customer satisfaction is our number one goal, and we have been in business here in Jacksonville, Florida for over 30 years. We ask ask that you please give us a chance to show you how great our company is.

California
2 reviews
3 helpful votes
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I end paying for my shipping then they credict me and then they bill me months later with late fee horrible night mare clothes it's horrible quality like Kmart or worst

Date of experience: September 25, 2018
VENUS S. Venus Rep
over a year old

We are sorry to hear that you were not happy with your order. Could you please email us at socialsupport@venus.com, so we may assist?

New Jersey
1 review
3 helpful votes
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Very disapointing.
September 25, 2018

The clothes looks so fabulous and unique. I'm a 0-1 on bottoms and a small on tops. I ordered a small top and small dress and they ended being way too huge on me. Smh i gave them to my mom thinking it would fit her since she's a medium-large, they didn't even fit her either. Do disappointing. Venus would of been my # 1 store for shopping clothes but after seeing the results of their clothes in person I'm ashamed I even purchased them.

Date of experience: September 24, 2018
VENUS S. Venus Rep
over a year old

We do apologize for any inconvenience. Could you please contact us at socialsupport@venus.com, so we could assist? Our items are true to size and based on Contemporary (misses)sizing, and the smallest size we carry is size 2. Here is the link to our sizing chart. http://www.venus.com/sizechart.aspx

Virginia
2 reviews
4 helpful votes
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Smaller cuts
September 24, 2018

I've ordered Venus for many years. The string bikinis with the moderate cut is my style of choice. I ordered two new ones in the same size I always get and it barely covered my bottom. I compared it to older suits I had in the exact same cut and size and the new bottoms are literally two inches smaller! Why would they do this? I tried ordering a size up and they were still too narrow to comfortably wear in front of anyone and very uncomfortable to wear period. The cut is now like the old rio cut used to be. Got a suit at Target that fit better Venus. Very sad.

Date of experience: September 24, 2018
VENUS S. Venus Rep
over a year old

Hi Tammy. We appreciate your feedback, and will be happy to forwarded this information to our Swim Team. Could you please email us at socialsupport@venus.com, so we can assist?

Texas
1 review
6 helpful votes
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What happened to Venus?
September 21, 2018

I have ordered from Venus for years but lately the quality and sizing have been way off. They also charge shipping fee for returns. I have 3 orders that I'm about to return. I was measured before ordering and some is too small, some is too large, some the quality is poor, and the $100 boots run very small and look like they came from Payless.

Date of experience: September 20, 2018
VENUS S. Venus Rep
over a year old

We apologize that your recent order with us did not meet your expectations. If you would please contact us at socialsupport@venus.com, we would want to make this situation right. We are also available 24/7 by phone, you can call 1-888-782-2224.

New York
1 review
4 helpful votes
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Used to be so good
September 20, 2018

For everyone saying their clothes are cheaply made they are right. I've been ordering From Venus for years. Previous years their quality was fantastic and everything fit as it was supposed to. I really think they must have changed factories or something because nothing fits right and is so cheaply made. I used to recommend Venus to everyone I knew. Now I'll have to find something different.

Date of experience: September 20, 2018
VENUS S. Venus Rep
over a year old

We apologize for the experience. Please know we do our best to meet our customers’ expectations. We welcome all suggestions and comment to improve on not just the quality of our items, but our customer service as a whole. We would ask that you please reconsider and give us a chance to show you how great our company is. Could you please email us at socialsupport@venus.com, so we could assist?

Michigan
1 review
2 helpful votes
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Terrible experience
September 20, 2018

Beware if you are returning something get a tracking number. If your package gets lost or not scanned in properly you will be charged.

Date of experience: September 19, 2018
VENUS S. Venus Rep
over a year old

Hi Stephanie. Could you please email us at socialsupport@venus.com? We would love to assist in this matter.

Georgia
1 review
7 helpful votes
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I recently bought several items from Venus for the first time. I ended up returning one of the shirts, due to poor sizing. I finally received my refund and was shocked by what I found. I paid $29 for the shirt, but was refunded $18.09. I order constantly online and Never have I seen such ridiculous charges. Recommendation; Do Not purchase from this company. Clothes are mediocre at best and return policy is a rip off!
Merchandise Subtotal: $29.99
Return Label Fee: -$6.95 (btw, I paid return shipping cost, yet additionally charged for a return label!)
Promotional Shipping Adjustment: -$4.95
Total Refund Due $18.09

Date of experience: September 17, 2018
VENUS S. Venus Rep
over a year old

We are sorry to hear, that you were not happy with your order. Could you please contact us via email, at socialsupport@venus.com? We will be happy to assist.

Wisconsin
2 reviews
4 helpful votes
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2 day shipping
September 17, 2018

I paid for 2 day shipping... on a Saturday... I understand what 2 business days means... which to me for 2 day shipping. Would be Tuesday then... Not for this site, I paid to get my order 5 days after I ordered it... I ordered from Victorias secret the same day and didnt pay for any kind of expedited shipping and will have my order sooner. Dont give this company free money to NOT get your order to you when they say youll get it... Not sure if I will order from this company again. I dont like being played to get extra money out of me. A little shady...

Date of experience: September 17, 2018
VENUS S. Venus Rep
over a year old

Hi Debra. Typically, orders are due to ship within 24 business hours, pending authorization and verification of the credit card. Could you please send us your order information to socialcustomercare@venus.com? We will be happy to looking into this for you.

Florida
1 review
1 helpful vote
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I have ordered from Venus for many years and I've ordered MANY items. The sizing has always been pretty spot on. Of course there are some items that I order a size up, but that's my personal preference due to the material, etc. For instance, any sweats or sweaters I usually size up because I like them sorta loose fitting. The pricing and quality have never disappointed me. There has only been one occasion where I've had to return an item and that was because I thought it was a different material, but that was my oversight. When I went back online to view the item I realized that I had misread the information so I clearly couldn't blame Venus. I returned the item for which I had used PayPal to pay and I received a credit in a very timely manner. I have nothing but great things to say about this company.

Date of experience: September 15, 2018
VENUS S. Venus Rep
over a year old

We appreciate the amazing feedback, Apryl! Customer service is our top priority. We appreciate you taking the time to leave us this 5 star review. Thank you!

Texas
1 review
2 helpful votes
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I saw 2 dresses and measured my self and chosed tge right sizes which is US 10 and bith could not even enter my hips. The tailor should be fired as i considered this as fraud. Sending me wrong dresses which i could have worn to an occasion. Messed me up. I SWEAR I WILL NEVER BUY FROM THIS SIDE AGAIN. This is crazy. My dress size was 10 and this dress was soo tight and even on my 15 year old could not fit. Waste of money

Date of experience: September 9, 2018
VENUS S. Venus Rep
over a year old

We apologize that your recent order with us did not meet your expectations. If you would please contact us at socialsupport@venus.com, we would want to make this situation right. We are also available 24/7 by phone, you can call 1-888-782-2224.

Arizona
1 review
5 helpful votes
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Bought 4 shirts. Returned every single one of them because the material they were made out of was very thin! All of them were made in the Philippines for I am sure a fraction for what I paid for them. If I am going to pay $32 for a shirt I expect it to have at least the same quality at a minimum as to what I can get at Target or Kohl's. Will never order this cheap crap from Venus again!

Date of experience: September 8, 2018
VENUS S. Venus Rep
over a year old

Hi Arlene. Could you please email us at socialsupport@venus.com, so we can review your order? We look forward to hearing from you.

New Jersey
2 reviews
2 helpful votes
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To start they should be ashamed of their customer service. I've hand written complaint letters, messaged the help center and complained to customer service several times and was given automated responses as if i'm a robot. The clothes are made like complete crap, they never look anything like the images in catalog or online. I gave several opportunities and ordered many times but always ended up returning orders in full and have been disappointed over and over again. On top of that after explaining how frustrated and fed up I was as a card holder i was charged late fees for orders that I returned in full. Did they care, NOT ONE BIT! Returns are not free, so imagine paying shipping twice for the poorest made clothes and than get a late fee because you didn't want to pay your bill before the return was processed.

Date of experience: September 8, 2018
VENUS S. Venus Rep
over a year old

We apologize for the experience. Please know we do our best to meet our customers’ expectations. We welcome all suggestions and comment to improve on not just the quality of our items, but our customer service as a whole. We would ask that you please reconsider and give us a chance to show you how great our company is. If you could please email us at socialsupport@venus.com, we will be happy to assist, and looking forward to hearing from you.

Washington
1 review
3 helpful votes
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Are you kidding me.
September 5, 2018

I bought a top for 22.94 plus shipping. Turned out it didn't work with the outfit I planned so I followed all of the return instructions. And returned within 3 days. Today, I received a credit for $8.94. Unfortunately, I have 2 items on the way but will NEVER order from this company again. BUYER BEWARE for sure.

Date of experience: September 5, 2018
VENUS S. Venus Rep
over a year old

Hi Barbara. Thank you for reaching out to us. Could you please email us at socialcustomercare@venus.com, so we may look into your return? We look forward to hearing from you.

Michigan
1 review
3 helpful votes
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I had a Venus credit card for years. I used to purchase clothes from Venus, but stopped doing so due to the quality of clothes has been so poor. When they closed my account (I did not have a balance due when closed) they said the reason was for my current lack of credit! Because I wouldn't purchase thieve cheap clothes they cancelled the card which made my credit score go down!

Date of experience: September 4, 2018
VENUS S. Venus Rep
over a year old

We do apologize for any inconvenience. Please contact Comenity Bank for questions concerning your Venus credit card. The telephone number is 1-855-839-2900 or visit their website at comenity.net/venus. You may also find this information on the back of your Venus credit card.

New Jersey
1 review
1 helpful vote
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So I was looking for an additional online clothing site and wound up seeing tons of negative reviews on several sites. So I thought I'd take a look at Venus reviews and was shocked. I'm thinking there must be a lot of bitter people in the world because I love Venus! Honestly, I order from them about every other month and have for a couple of years. I had one shirt that I didn't particularly care for but it was as pictured, I just didn't like it in person. Venus price to quality is on point. My only complaint would be that I wish they had more new clothing. Seriously, Venus is great online site!

Date of experience: September 4, 2018
VENUS S. Venus Rep
over a year old

We are so happy we were able to provide you with a 5 star experience! Thank you for taking the time out of your day, and letting us know how awesome we are! Thank you for being a valued VENUS customer!

Canada
1 review
1 helpful vote
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Awful clothing
August 29, 2018

I've had to return many items the latest being a short blue dress with the "cold shoulder" and lace trim on sleeves. The materials were like something you'd find in your great grandmas closet I've bought shorts as well from them and they should fit women in their 60s not like what the photos show. I'm extremely disappointed in their line of "products"

Date of experience: August 29, 2018
VENUS S. Venus Rep
over a year old

We sincerely apologize for the troubles with recent interaction with our company, and we truly want to make this right. If you would please reach out to us at socialsupport@venus.com we would be happy to look into your account with you. We look forward to hearing from you.