Really sad because I used to shop here. They either offer ugly oversized tees and sweatshirts or barely there tops that show your nipples? This isn't fashion. I could make this stuff at home. Hire all new designers. Not everyone wants to show their belly button or nipples you morons.

The person I spoke with literally made me want to stop shopping there. So rude, soft spoken, didn't care about my issue. Put me on hold for such a long time. Then came back with no answer and said someone else will get back to me via email. It is insane. My issue was in regard to a member tier. At 600 point you become a "gold" member. I have 925 points and am still at the lowest tier level. Complete scam. Rude customer service. I said goodbye and thank you and then she just hung up on me didn't say anything. Ugh so frustrating!

I love their home stuff and have purchased a fair share but their advisors can be very off putting at times. If you were to call, you would have a much better experience because I have run into agents on chat who are so clueless, they don't even know how to use their own systems and yet are more than willing to argue with you, so you might want to skip that fruitless endeavour and send an email instead. However, when using the online form, you don't get a confirmation email so unless they reply you have no way of referencing it and are stuck waiting for what could be days and weeks only to be back to square one and have to do it all over again. So stick to phone, though if you are outside the US, chances are it will cost you greatly unless you have free minutes in your plan because conversations and phone orders always end up lasting longer than you anticipated.

"I wish I had read online reviews before ordering a bed in bag set for my daughter heading to college. The order has been delayed three times and now I was just told they are unable to change the shipping address (to get it sent to her at college rather than here at home). Although the item hasn't arrived in their warehouse yet, they are UNABLE to change the shipping address. They offered to cancel the current order and start over which they admitted could result in another month delay in receiving the item. I wrote an email requesting assistance a few days ago and haven't gotten a response. HORRIBLE customer service... I will never order from them again or set foot in their store."

Last Friday I received an email saying my items was delivered. I was home and they never rang the doorbell or even took picture. I was trying to be refunded but I never did. They don't care. The guy said - ok, you can report the local police but your item has been delivered. I'll pay for something I'll never enjoy it. They didn't give me any proof of my "DELIVERED ITEMS". I don't recommend. Also, they said I was going to be refunded. It was a JOKE

Awful experience. The item I ordered in May 2022 was on back order for more than 3 months. It finally got shipped to me in Australia more than a month ago and its been in transit limbo and its difficult to track and get an estimated delivery date from customer service. Ive asked multiple times though chats and emails with customer service where my item is and they just don't know and don't give me any answers and just decided to refund me to shut me up. But I WANT the item I ordered. Absolute $#*!ing clowns ill never order with urban outfitters again.

I am having a extremely awful experience dealing with urban outfitter customer service. I purchased a dress from the website and never received it. I have been contacting the customer service by emails but got only one response over the three weeks! They said they will investigate and then never replied my email again! I don't know what else I can do in this case. I am so helpless at the moment. I also went to the shop in Oxford street and they said there is nothing they can do either! This is the worst shopping experience I have ever had!

I purchased a pair of shoes costing 165.00. Unfortunately they run small. I mailed the shoes back, 2.5 weeks ago and have yet to receive my refund. I called Customer Service and it was stated the shoes have not been received. USPS tracking states otherwise. I spoke with another rep and the purchase has to be received in another location. So, once they have the shoes, it can take another 2 weeks. No return should take more then 10 days. I do not recommend purchasing online from Urban Outfitters. Terrible policies and poor service.

Second time in 2016 I ordered something that never shipped... two weeks after wondering what in the heck was going on, I wasted a lot of time dealing with their so-called customer service who informed me that the item had sold out. Sold out?! But I was able to purchase it and got a tracking number for it. And then I was expected to be the proactive one to call them... I was crazy to think they would actually contact me! Oh, and the first time the item "sold out", it was back online a few weeks later. Note to COO: Please invest in an enterprise ERP system so that you know what you have in stock and can do real-time order fulfillment like most online retailers.

NEVER BUY FROM HERE.
Firstly, it said i was paying $123.00 au, but when the transaction went through i found out it was $123 us dollars which is $160 au. Then three days after i bought these items, they charged me again $186.00. Its all a scam!

Every order I have purchased from here has been delayed multiple times due to no stock. Took months for me to finally receive the item. Their customer service is incredibly useless. All of their responses are "We apologise for the inconvenience, we are unable to give more information at the time". How do none of the customer service representatives have any knowledge on any of the products and no information on when or if things will be restocked. Don't sell items if you don't have the stock. Will not be using this site ever again.

Also clearly this is a recurring issue why is the company not doing anything to resolve this to satisfy their customers. Again USELESS.

I have fallen in love with this store and have ordered from them an endless amount of times, every time the order has no problem with payment, shipping, or nothing of the kind. Each object is delivered perfectly and I will continue to order from them. Sometimes the clothing gets a little ripped or gets holes very easily but I honestly don't care because I just sew them back up and they look perfect and I have not yet found a website with clothing as pretty as Urban's. I completely recommend the website and store to anyone!

I love urban outfitters. It is one of my favorite places to shop at online. Sign up for the newsletter and they will send you coupons, like 40% off sale and free shipping over $50. Sometimes some of the things are poorly made, but returns are easy. If you accidentally order something, call them, and they will manually cancel it for you. They are so nice. I was. 20 cents away from free shipping and the lady over the phone said she will just override the system. Urban is awesome.

I placed an order online and my items didn't process correctly due to some internal billing error and they blamed this on my bank, I asked to cancel all my items yet they still sent out something from my order without telling me. Customer service is a joke, they don't even bother to answer my emails and every time it's a new person. My package ended up being delivered somewhere else and never made it to my apartment of course customer service was unhelpful and rude. They promised to give a refund and they never did and dealing with this company is a nightmare with a many imbeciles ripping you off.