Ulta

I received an email asking me to come in for a free beauty product for my birthday. I went into the Ulta store and was told they were freshly out of the birthday products, but that they were re-sticking on Tuesday and I should come back then. Today is Tuesday, so I stopped in on my way home from work. The first thing out of the cashier's mouth was, "We're out of the birthday items. Our shipment comes in on Wednesday and we'll be restocking then." I responded that since they lied to me, I would never be back. I think it's just a scam to get people to come into the store, thinking that they will shop. I'm done with Ulta.

I was in ULTA store in at Bridge Street Huntsville,. Alabama. Beauty Adviser's was a black Male he was helping two black ladies with their make-up so me and my Daughter(we are white) Waited patiently for 30 minutes. So when he finished up with the 2 black ladies. I ask him could he help Find the right shade of make-up for my daughter. He said Let me take this makeup to the service Desk. When he came back he had the 2 black ladies again helping them put on their make up. There stood me and my daughter waiting on him. We waited there for just a few minutes as his proceeds to roll his eyes up to me and my daughter. So after 5 mins I left the store. You need to make sure that your Employees are not races to the opposite race. I will never be back in a ULTA store ever again.

Aa a consumer and a woman, I want make up brands to represent women. Having a man dressed up like a little girl to promote the brand is abhorrent. I will be shopping IT cosmetics direct moving forward.

Very helpful. Staff always goes above and beyond to help us, things are quite expensive in this store but high end makeup and scents always tend to. I love how the staff always jumps rite in and lends a hand when we can't decide or have a hard time.

I bought 2 products from ulta using my credit card which was over a week ago. I assume Ulta is from Illinois since it showed the payment to go through over there. Woke up today, someone from tried to buy food from El famous burrito in Illinois with my credit card, thankfully declined but still have call in and get some help with my credit card and having to lock it in case it is trying to be used again. First picture is of my purchase and the second is the declined purchase of someone using my card. Also, i'm from california so im 100% im not in illinois getting food from el famous burrito

Don't hurt yourself and trust this company or its bank. You will be constantly asked to payoff an account that is not used. Their collections calls hang up when you answer and no one will help you close the account when you paid it off again. Do not put yourself through the stress, they are not helpful.

I'm trying to change my address since the day I bought it, they don't have customer support, you call them they don't answer, you send an email they don't answer, you talk to the chat but it's an automatic message, now they're saying no you can cancel because time has passed, before time has passed I tried to get in touch, but no one helped me, I have all the evidences.

They say they'll send you an email but they never do

I'd give negative stars if possible. Horrible. Website doesn't work properly and customer service reps are beyond horrible. Spent over two hours trying to order shampoo. Ended up making 9 (yep you read that right!) calls to customer service because I either got disconnected or their suggestions were useless. Finally got it to work on my own but still can't keep them from saving my credit card info. At their prices, you should be able to at least get descent service. When I asked to speak to a supervisor, I was told there wasn't one. Maybe THAT'S the problem!

These people are like the best of both worlds - they carry many high end beauty products, as well as some drugstore type brands. They almost always have a sale going on or some kind of promotion. Salespeople aren't terribly helpful, but they're young and are probably not well trained. It's nice to see someone give Sephora a run for their money, as well. I have gotten some excellent buys there on hair care products and their store brand cosmetics and bath/body items. Shipping is reasonably fast and everything always arrives in good shape. Plus you get free samples! I love shopping there, as a makeup junkie. They also have a Salon in some stores, but I've never tried the services there so can't evaluate that. All in all, I think they are an excellent place to shop for variety, promotions, and sale prices!

I love that you can find all of your hair, skin care and makeup needs with tons of products to choose from. The reward program is awesome as well & if you are a frequent shopper, it's great to take advantage of. They are constantly running sales, another plus! They do send frequent large samples of products but you typically have to spend $80 and up to get them. I generally don't spend that much at one time, I have bills that come first unfortunately. What I don't like is the shipping issues. I have never received anything on time! It's been up to a week late before, pre-pandemic. I expected them to offer a small credit on my next order like other reputable businesses do. Instead, I got an email encouraging me to "be patient". And, they weren't just talking about the week I had already waited. They wanted me to "give it another 5-7 business days, if you still haven't received it, let us know". Not a great way to be customer friendly.