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Maelyscosmetics

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Florida
1 review
0 helpful votes
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Title: Misleading Advertising, Unauthorized Subscription & Hidden Charges – BEWARE of Maëlys! Review: I'm extremely disappointed with Maëlys. I responded to an ad promoting their B-Tight cream with a "Try Before You Buy" offer. There was absolutely no mention of a subscription, extra products, or automatic charges. Without my authorization, I was enrolled in a $139.66 monthly subscription and charged an additional $133.76 for products I never requested, including GET-DREAMY and RE-LURE. I was not given a clear option to confirm or cancel these charges beforehand. When I contacted customer service, they said the order couldn't be canceled anymore – which is unacceptable. This is misleading, dishonest, and feels like a scam. I demand a full refund and strongly warn others: don't fall for this trap! Título: Publicidad engañosa, suscripción no autorizada y cobros ocultos – ¡ALERTA con Maëlys! Reseña: Estoy muy decepcionada con Maëlys. Respondí a un anuncio donde ofrecían su crema B-Tight bajo la promoción de "Probar antes de comprar". El anuncio no mencionaba ninguna suscripción, ni la compra de múltiples productos, ni mucho menos un cobro automático. Sin mi consentimiento, la empresa me inscribió en un plan de suscripción mensual por $139.66 y además me cobraron $133.76 por varios productos que no pedí, incluyendo GET-DREAMY y RE-LURE. Todo esto sin darme la opción de confirmar ni cancelar antes del cargo. Cuando reclamé, me dijeron que ya no podían cancelar el pedido. Esto es una estafa y una práctica deshonesta. No es justo que vendan con publicidad atractiva y después engañen con cargos ocultos. Exijo el reembolso completo y alerto a otras personas: ¡no caigan en esta trampa

Date of experience: March 9, 2025
GB
4 reviews
1 helpful vote
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These guys offer a great service from start to finish! Very happy with their website easy to navigate! Delivery is fast and efficient. When I did have an issue with a slightly faulty item - not the product itself just hard of the outer plastic container was missing they not only apologised but sent a replacement I was not expecting that Very rare you have a issue resolved so efficiently without a fight or a lot of time consuming quibbling

Date of experience: October 16, 2022