website thubmnail of UK Soccer Shop

UK Soccer ShopReviews 971

2.8

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UK Soccer Shop Reviews Summary

The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.

This summary is generated by AI, based on text from customer reviews

service
223
value
210
shipping
216
returns
120
quality
194
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GB
1 review
0 helpful votes
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Unfortunately dissatisfied
March 18, 2022

Ordered a top for sons school Ukrainian day on a next day delivery and it still hasn't arrived, son went to school today very upset he wasn't able to support the course ( son is autistic) will not recommend this site, stay clear people you have been warned.

Date of experience: March 18, 2022
Canada
1 review
0 helpful votes
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I order a Glasgow Rangers jersey. When it arrived the jersey looked like it was made by a child the stitching wasn't lined up properly. One of the sleeves wasn't sewn correctly, so it didn't fit right. The customer service has been slow to respond. I wouldn't recommend this company at all. Shop elsewhere.

+1
Date of experience: March 16, 2022
GB
1 review
0 helpful votes
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Good range and price
March 14, 2022

Good range of items, decent price, not over packaged. Delivery time Good. No real complaints, would use again.

Date of experience: March 14, 2022
GB
1 review
0 helpful votes
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But… when I contacted them they were really clear as to why things were taking a while – problems with delivery etc

Date of experience: March 3, 2022
GB
1 review
0 helpful votes
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Betis shirt
March 2, 2022

Order of my shirt was rejected but nobody informed me. I waited and waited and it did not arrive.
Tried to phone the company and got "sorry this voice mailbox is full". Sent emails to the company about my order and NO REPLY.
How is this company run? No product - no explanation - no communication!
Do not use if you are expecting any level of customer service

Date of experience: March 2, 2022
California
1 review
0 helpful votes
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Late delivery
February 24, 2022

This company is just a scam. They tell you that they can ship your item in 2 days. And they ask you to pay extra money. Therefore they just bring the t-shirt and I order it from United States. I received the shirt 3 weeks after my order when in fact I pay for a 2-day shipping. Then when you ask them, they told you that or you are the one at fault because they say that they print the T-shirt after it was ordered. Then when you talk about the two day shipping that we tell you know that we be shipping is from there storage after the printer t-shirt and send it to you. Your your speed 2 days deliver become 3 weeks after you order the t-shirt. And they always blame the client.

Date of experience: February 24, 2022
GB
1 review
0 helpful votes
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As Described
February 20, 2022

The product received appears to be of very good quality materials, the fit is as described, initial communication could perhaps have been better, however once I contacted them they explained when the item would be delivered & it arrived in the post without any issue, the question is would I use them again in the future... Yes I would

Date of experience: February 20, 2022
Georgia
1 review
0 helpful votes
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Tried to cancel order seconds after ordering because I realized I had ordered the wrong shirt I tried to correct my order but was unsuccessful the customer service was no help at all it has been over a month going on two months since I ordered the jersey their return policy is bogus no matter what you do they are not going to allow you to return it. In my opinion for those prices you should get better service and quicker shipping I will never order from them again and I encourage people to review this website and their policies more before ordering.

Date of experience: February 10, 2022
GB
1 review
0 helpful votes
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Good site
February 7, 2022

Was a good site to use. Cheaper then most places. Arrived within 4/5 days because of shirt printing, so quick and reliable service. Would recommend

Date of experience: February 6, 2022
Minnesota
1 review
0 helpful votes
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Horrible customer service and the jerseys ripped before I even put them in the wash! Everyone is rude and will not be purchasing from them ever again! Do not recommend, have had issues with them since the day I placed my order!

Date of experience: February 5, 2022
GB
1 review
0 helpful votes
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Delivery
February 3, 2022

15weeks I have been waiting on my item. Was suppose to be a Xmas present so they ruined that for me. As an apology all I got was we are sorry for the delay. I would advise people do not order from this shop. They said 3-5 weeks for delivery do not believe this for 1 second. 1 more thing av still not received my item. So thank you very much for this. If I do get it I still reckon a full refund is in order

Date of experience: February 3, 2022
GB
1 review
0 helpful votes
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Brilliant
February 4, 2022

Found this site randomly, was curious about ordering at first, but no need to worry, service FANTASTIC!

Date of experience: February 3, 2022
GB
1 review
0 helpful votes
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Review on UKSoccerShop
February 2, 2022

It's decent and the service seems quite nice. However one thing I want to add is that the website to be fair does look half an' all sketchy to me.

Date of experience: February 1, 2022
GB
1 review
0 helpful votes
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Good customer service and product
February 2, 2022

Great quality product, it took a long time for the product to arrive, however I understand with Christmas and Covid there are big supply chain issues globally at present. However when I emailed to ask for an update the customer service team was very efficient and helpful. Would purchase from here again.

Date of experience: February 1, 2022
GB
1 review
0 helpful votes
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Wow, great job
January 28, 2022

Such a super easy website to purchase what you need. Once purchased a super quick and excellent service. Shirt even arrived early. Will shop again. Thank you.

Date of experience: January 27, 2022
GB
1 review
0 helpful votes
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Beautiful Products!
January 24, 2022

I bought this hoodie for my husband and he loves it.
Good quality item. Well made and perfect fit.
My only reason for not giving 5 stars is because the colour shown online looks a darker shade of green than in reality, however, still worth buying and it looks great.

Date of experience: January 24, 2022
Spain
1 review
0 helpful votes
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Dissapiinted
January 22, 2022

The website was easy to use, product looked good however after waiting weeks was told on small print delivery was 28 days, after buying, so missed Xmas present and dissapointed overall as wouldn't of purchased if I knew this, as advertised as 7 days?

Date of experience: January 21, 2022
GB
0 reviews
0 helpful votes
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Ordering and delivery was 1st class
January 18, 2022

Considering the rarity of the item I bought it was processed very quickly and arrived within 3 days I would definitely use the shop again

Date of experience: January 18, 2022
Australia
1 review
0 helpful votes
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They use the cheapest shipping method possible. Resulted in items arriving after 6 weeks of placing order.

The $220 jersey and shorts were packaged in the cheapest black plastic bag and to add some icing on the cake, they've sent the wrong size shorts and they refused to return or refund.

Cheap cheap service.

Oh, have to add the customisation his cheap quality and done badly. The large numbers are fine but the little letters are bad.

Date of experience: January 13, 2022
GB
1 review
0 helpful votes
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A good site, good product and would be happy to purchase again. Only given a four instead of five because I had some issues with the site's PayPal integration asking me to enter details twice.

Date of experience: January 12, 2022

From the business

Buy official football shirts from Premier League, La Liga, Bundesliga, Serie A, international kits and more. Largest selection of football kits online. Personalise with official printing. Worldwide delivery.


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