Trivago

Booked hotel in Paris, needed 3 rooms. Site doubled price for 2nd & 3rd room & you don't know that until they have your credit card info.
Called customer service after being on hole for over an hour, basically was told to bad, no cancellation, no refund.

I followed up with hotel and for severl weeks after I made the reservation the hotel had not been contacted by Trivago to hold the rooms.
Got to hotel & cheaper room included breakfast other 2 rooms did not. Hotel made it right & included breakfast.
Will never use Trivago again!

I am a seasoned traveler since I have been employeed by a major airline for 33 years.
I booked a room through Trivago for a hotel room for this coming Superbowl in Minneapolis, way back in February. I prepaid the room, and was sent a 2 page confirmation from some 3rd party subsidiary from India called cancelon. I called recently to the hotel, and asked about a bed choice, the hotel had no record of my stay. I called the number with my papers, they said I would get a room 1 day before departure. I did not sign off on such a ridiculous policy. I explained to the operator from India how huge the Superbowl is, and 1 day out is unacceptable. I am now struggling to find a room because they left me out to dry. Trivago has no customer service number its phone number is a out of order. I have used many, many, other cites through the years, this was a first, and last try with Trivago! I do not think they exist at all.! Please use another reputable website for travel.

I used Trivago for the first itme to find a hotel in Columbia, Missouri. I purchased a room at Suburban Choice Hotel, a kitchenette for $55 a night! The room rate was fabulous and this is the best smelling hotel I have ever stayed in. The people are friendly and helpful and I will definitely stay in Suburban again and use Trivago again. This is a win-win!

We booked a hotel in Liverpool through Trivago so we could go to my brother's funeral. At 9AM (one hour before the funeral) we went to leave our bags at the hotel and were told that they had had 40 bookings through Trivago, all of which were rejected. None of the Trivago customers were informed and they all turned up thinking they had a room and were all stranded in Liverpool. Luckily the hotel had had a cancellation and were able to give us a room. Trivago didn't contact any of the customers to inform us.

If you can't rely on them to make the booking or to inform you if it goes wrong then what use are they?

Trivago connects you to booking.com automatically to make the reservation. The booking.com says that you can cancel but once you reserve they won't let you cancel without charging a fee that is equal to the entire reservation cost. They said that they would check with the hotel to see if the hotel would waive the fee. After a long hold I was told I couldn't cancel without being charged the fee. I later called the hotel directly and was told that there would be no problem to cancel without a fee. Booking.com is deceptive and dishonest. I won't be using Trivago or booking.com again.

Booked hotel in Bali, searching for 9 days but the actuall booking was for 4 nights. WhenI received the confirmation I was in shock to see they booked me for all 9. Of course there is no paper evidence and they say that for security reason they do not keep the record. I booked for 4 people and only 1 person is showing on confirmation even though it is a junior suite and message soecifies beds for 4 in additional request. Shameful

Trivago provides a good insight on what tthe actual booking sites are advertising for hotels. What they don't do well is provide insight to the users on the pitfalls. For instance they advertise "Free Cancelation" when they know that the actual booking sites have in fine print fees that are not understood. If Trivago really stepped up they would provide a user screen that allowed users to understand the pros and cons of the booking agents - like which ones are going to charge fees for cancellation, which ones have poor user experiences, which ones have poor credit - All attributes that would help the consumer to make wise choices - but that might be like biting the hand that feeds you******

BEWARE TRIVAGO BUSINESS SERVICE! Auto-renew scam
We have been B&B and Hotel owners for 10 years. I our experience the key is partnership with the 3rd party companies. We were 'sold' the Business service acc on 13/1/20, we were NOT told it would automatically renew. In fact told "try it and if don't like it then that's fine". 13/1/21 It AUTO-renewed (amidst Lock-down with our sector closed), no postal reminder - just an email designed to go straight into 'junk' and not be read. When I realized I immediately responded to be told no 14 day cooling off period when it's a renewal. Reluctantly paid after 4 debt collection letters. This is deliberate mis-selling, absolutely shameful! I will never do business again. Businesses BEWARE!

I used Trivago last night for the first time. What a nightmare. First they sent me to a list of different sites who supposedly had rooms, most of whom I couldnt get the room to confirm with, and when I finally got a room reserved, it was because I CALLED the Travelocity number they showed and booked it! The challenge? The hotel Trivago said had a pool doesn't - or TECHNICALLY does, but it is out of commission due to the hotel being sold, so - my five year old daughter's day at the pool got jacked. I am on the phone with Travelocity right now seeing what I can do. I downloaded the Trivago app last night and I will be deleting it today. Keep pumping ad $ into the TV ads while you work out the kinks, Trivago. For me Trivago is spelled TURKEY.

Hi,

I need someone to assist me urgently, the urgency within Happyrooms is none existent. I made bookings for Umhlanga Rocks for 2 guests however it reflects as 1. I sent an email on Wed for assistance in amending my booking to date I haven't received any feedback. I cancelled my bookings and would like to get my refund back please. Thank you

Reservation 241
Confirmation code *******

Kind Regards
Nati
*******058
*******@fnb.co.za

We were phoned by there sales team to sign up for a 12mth listing which we paid by credit card. Without our authority they held our card details and charged our card to renew the listing for a further 12 months without any notification they were doing it in the middle of the lockdown. Tried calling them about it but have not replied to our emails. This is a shocking way to deal with there providers and I will have to chargeback our card as this has never been authorized and in my view is just straight fraud.