Trivago

If you ate a hotelier don't use them or fall prey to there incessant sales calls.
They have no regard for Uk consumer rights and within the company they will not record or act on any customer complaints.
After looking into the company further its clear to see that they have a very poor or none existant customer service record.
Don't use them in any way as if things fall fowl you will not recieve any satisfaction from this company.

We recently made a reservation for a hotel in Canada. Upon returning home, we filed a claim for GST reimbursement. My Trivago reservation did not break down the GST amount on my reservation, only showed Tax Recovery Charges and Service Fees. When I contacted Trivago, the rep said it was not possible to get any more information. It appears to me Trivago can recapture the GST but the consumer cannot. We would not use the service again.

Recently spent 2 nights half board at Cases Noves Guadalest. The food was outstanding. The quality of the services given by Toni & Sofi, was like none we have every received anywhere in the WORLD! The rooms had everything one could need, with stunning views of the beautiful mountains and the little village. An ideal place where one should come to recharge their batteries. We would most certainly visit them again, sooner rather then latter.
From Carol S.

Apartment was great, clean and spacious but staff was very bad, not friendly. Security guard very very very rude and lazy... we found parking till back side hotel and the security just sit inside and play with his hand-phone. Eligible us as our guest in anger and he said (Lancau with us) with obscenities by security guard Bangladesh. We are very dis pointed with the hotel service and we will not stay there again with a terrible service.

Tried to find a hotel in Nashville using the mobile website while driving from Florida to Michigan. The parameters were set to no more than 10 miles outside of city center (the maximum they would even offer!). The options that come up do not tell you details of how far from the city this hotel is - just price and stars. Click on it, takes us to Orbitz, and I make the reservation there. Turns out this hotel was almost 60 miles south-west of Nashville - an hour EACH WAY out of our way. On a 20+ hour drive, you don't want to add 2 hours to your trip. Also, the "free cancellation" stated on the website was a lie - made the reservation at 5pm, tried to cancel at 7pm, but was told I couldn't because it was after check-in time the day of the reservation (4pm). Ended up wasting $70 on a cheap hotel we didn't even go to. The worst part? Trivago has no customer service number - you call and a recording tells you to "send us an email". Complete crap. Don't use them, don't trust them.

Last weekend we flew to San Francisco for the weekend. I had booked a hotels month in advance on the advice of a friend but when we arrived, the guest rooms were very tiny and my wife and j are very talk! It became clear that the room wouldn't work for our needs but I was a little overwhelmed that finding a reasonably priced hotel on such short notice would be almost impossible. I decided to Google Trivalgo and I found a great hotel. I booked it for the next three nights, I was assured that while my credit card was needed to reserve the room, I would not be charged until I was at the hotel. Everything worked perfectly and now I'm a big Trivalgo fan

At the Universal Hilton, I had my second quinceañera. Ms. Violeta * * assisted me in the banquet space with everything I needed, as well as making a room reservation so I could stay after the party. She also helped me make the reservation to enjoy my family in the restaurant.

I booked a night at this hotel with my husband and 11 year old son who liked the looks of their outdoor pool. We live out on the Mesa and like to come into town for dinner and spend the night on occasion. When we went to check in the manager and another lady interrogated us on the purpose of our stay. They informed me they don't like to rent rooms to locals due to our bad behavior, destruction of rooms, druggies overall we are not welcome and they are privately owned and can be prejudice against whomever. I was shocked at the rudeness and complete lack of customer service. I cancelled the transaction and we drove back to the Doubletree where we got a locals discount HAHA a cookie and much better room. No one from Durango should stay at the Best Western Mountain Shadows is full of sketchy disrespectful locals BEWARE.

I made a booking on 29th May using the trivago site. It directed me to the ebookers.com. Which is apparently some "UK based website".
It made the booking to a very cheap hotel in a not so good locality, which clearly wasn't a place for women. So after arriving there, me and my husband immediately decided to leave. We tried calling trivago to report the same to them and cancel the booking. Instead we were directed to the bookers.com's helpline. The customer executive there was talking in a fake British accent (anyone who listened better could easily tell that it was an indian trying hard to sound british).
She said that the itiniery number that I kept telling her repeatedly did not exist. Even my husband's name, mobile number and the email id for booking did not exist in their system. At the end of 20 mins U was solo frustrated, that I eventually ended up disconnecting the call.
Trivago must really check their partners, otherwise it will soon lose it's credibility.

Trivago might be the most inconvient and unhelpful service I have ever delt with. There is no number to call and it takes days to hear back from an email. The costumer service needs SERIOUS help. Me nor my family or friends will ever use this booking site every again. I have told everyone possible to never give using trivago a second change. That is a shame, however, considering the website is well organized and to the point, but how are you going to be a world wide business with no costumer service? NEVER again trivago. Hours on the phone calling people and searching the web trying to find a number and NOTHING. Then I get an email back days later saying there's no way to help. Because of trivago, I've lost $200.

I booked a round-trip flight through Trivago, my first time. In the process, on the site "JustFLY," I had to CORRECT the DATE of the return flight THREE TIMES, but having done that, I expected my correct date to be on the tickets. It was not. That was when the most unreasonable, even mean exchanges started. I had purchased 'insurance' through "CSA Travel Protection"--which was a total scam--also a part of "JustFly Booking"! Their only remedy was to cancel the entire trip and reschedule--at the fee of $250 per ticket! Here I can only skim the top of the horrible experience. A trip that should have cost less than $500 ended up costing us over $1,100! So much of "Trivago travel savings!"

I live in the most northeast part of Florida on a barrier island. We have been tracking Irma closely and until it took a NNW turn, thought we would be able to ride it out. Today we were advised that mandatory evacuations would be in place and we were advised to leave. Found a spot, albeit 300 miles away, and booked it through Trivago which routed me through HotelClicks.com. Credit card was charged but the email said they were still "processing" the reservation. Rate was $159, but strangely the processing was being done in the UK. Five hours later, an email is received that my reservation cannot be accommodated, however it will be 2-3 business days before my cc is credited. Check back at the site and the room booked is still there but now the price is $246! Needless to say, I did not rebook at that rate. Happily I went to Expedia and found another room, booked it and the reservation was promptly confirmed! If I could I would give Trivago 0 stars!

My husband was sent to Hotel Power through the Trivago website. Hotel Power took our money but never made the reservation. I see in the reviews that this has happened to many other people. My husband sat for 3 hours in the hotel lobby calling Trivago and Hotel Power to try and straighten this out. His calls were not returned and finally, shortly after 5pm, he was told the Trivago office was closed! No one has ever gotten back to him. Trivago is responsible for sending people to Hotel Power, a company that obviously is scamming people. The Internet has many complaints similar to ours about Trivago and Hotel Power. From now on we'll book directly with the hotel. At least that way we'll know we actually have a reservation.

When looking for a hotel, Trivago will give a list alright. Then it opens in a new window and it's out of their hands. Clicked on a room and priceline or Expedia or Booking.com comes up wanting my info for the room. Asks for a credit card number but says you will be charged when you arrive at the hotel. The email that is sent has no direct link to cancel the reservation. So if you wind up not staying in the hotel, surprise! You guessed it you're charged for the room by the hotel. Hmmmm? How did the hotel get my CC number? Stick with walking in the front door when you get to a hotel. Chances are you'll get a room and it will be the same damn price as the ripoff websites.