Like so many others, I ordered a couple of their bracelets following the awful fires at the start of the year in Australia and I was drawn to their advertising about saving the koalas. My first surprise was learning that the company are actually based in the USA. I waited and waited - nearly 4.5 months to be exact - and finally received a card from Royal Mail saying that I had to pay duty of more than what the actual bracelets cost in the first place! I haven't bothered to pay or collect.
I would like to say, thank you to TreeHugger, for letting me cancel my order due to financial issues and then for sending me a bracelet for free, because I really believe in their cause. Emily is a lovely lady who was prompt in answering my questions and very understanding. I will use them again in the future,
Frances
Has anyone else received this notice from treehuggers. Still waiting for my refund weeks later. Poor business practices
"We're very sorry for the trouble this has caused you. As of the moment, we do not have phone support and we can only assist through email and chat. We are currently having a system glitch in processing refunds but we are now working to fix it. We will make another follow up with our manager and keep you posted as soon as we have further updates".
Ordered 2 bracelets in January in good faith to support the bush fires. In April I chased them as supposedly dispatched, the tracking info from their courier didn't work. They claimed the bracelets could not be delivered due to missing house number on a security auto-fill address. Not resent and here I am in July being requested for a review.
Here it is: The bracelets are dropshipped from China and the cost is pennies. The tree-planting partner has apparently disassociated themselves from the company and took £1 approx to plant each tree. Do the sums.
I wanted to support a good cause and spontaneously bought 2 bracelets to support the reforestation in Australia. After I had not received the order by the end of April despite several Email exchanges in which they gave all sorts of excuses I canceled my order and received a confirmation that the refund is being processed. But one month later, also no refund and their new excuse is that they have a glitch in the system!
Their email replies (which usually come within minutes which implies there is customer service but are probably automated) are designed to buy time so that the buyer does not take any further actions.
Any new buyer should exercise great caution when buying from them.
Do not believe anything Treehuggers say on their website or social media. It's a scam. They do not deliver in time, they do not respond to mails unless you send them something. Always nice words of apologies, but no actions. Wish I had never come across them. They should be ashamed, using contributing to a better world their theme, and at the same time exploiting their customers!
I received a product with frayed seams. After reaching out to customer service they said the product was fine and wouldn't offer more than a coupon for $10 off my next order. Very disappointed with the product and customer service. I will definitely be taking my business elsewhere in the future.
I ordered at the beginning of March, it is now the middle of June and have finally received the two bracelets I ordered. But I did have to pay £14.70 customs duty first. I'm utterly disgusted about everything to do with this company and I feel like I've been conned. How do we even know that trees are getting planted? I bought as presents but there wasn't any printed material with them to explain about the koala habitat or what the bracelets were made from so I've just kept them for myself. I like many others feel stupid to have been scammed.
I have similar story, now 25th June, have emailed them continuously since I ordered bracelets latter end of JANUARY! Finally insisted on a refund, after every excuse under the sun (big demand, covid-19, delays in shipping from China (even got details of it stuck in some warehouse in China!), finally they said they would refund me, that was about 3 weeks ago, then even sent me email confirming the refund was processed, now making excuses about computer glitch, and they are very sorry, very sorry, very sorry for my trouble. Absolute scammers, and I realised too late I had been sucked in like many other people trying to help the Australian habitat after their dreadful fires. I'm still chasing and will continue to do so daily. Don't touch them, they are an absolute disgrace
In the website is not specified that at the moment the you receive the box you need to pay 14.00 more for the customs. Also they made a mistake with the bracelets, they told me that i will receive a refund that never arrived. Absolotuley avoid!
I ordered a bracelet in feb. In may they indicated it was on its way. DHL notified that the package was in transit. Then it dissapeared from system. I reqeusted my money back in June. They indicated it was authorized, still no money. Suddenly my emails does not go through. Think they changed their email address. Fake business.
I fell for the bracelet fundraiser, not expecting alot - BUT I was billed twice, once for 2 ordered & 1 I did not order -this Business Phone doesn't answer or is busy. I will not participate in a fund raiser such as this again.
Total scam. Ordered bracket 3 months ago as was touched by the borrow the Australian people and animal kingdom faced. Never felt so stupid. Bracket has never arrived and I can't even get logged into the website to check delivery. Clearly a scam. Feel very annoyed at myself for being sucked in. Never again.
Don't make the mistake I made! Do not order from this website.
Like everyone else, I paid for three bracelets in good faith, three months later, no bracelets other than a card from the Post Office yesterday telling me I need to pay £17.50. I would avoid this supposedly 'caring company' at all costs!
I ordered a bracelet at the end of January.
Reading these reviews I too thought it was a scam and put it down to experience, hoping that at least a tree had been planted to help this poor nation.
Forgot all about it, and lo and behold it arrived this afternoon and it's lovely.
Don't give up hope!
Just as the title says, few months after ordering and never receiving anything. I just got a bill from the postal office saying I've got to pay an absurd amount of money for customs!
I bought 3 bracelets for the support of Australia early 2020. I never received them, despite several reminders, only all kind of excuses why the delivery was delayed. Don't buy, it is fraud and I can't believe that they used the money for trees in Australia.
Gruvy site. I find so many neat things here, from amazing architectural designs to future looking automotive concepts. Always fun to scroll through the articles. This is probably my favorite info site. :)
Ordered one bracelet beginning of February, had to chase the company reference dispatch date. April 2nd dispatched no bracelet, was supposed to be a present for a friend who loves Australia. Do your research on the internet before buying anything from this company. If you live in the UK there is a huge chance you will be charged import tax as packet is marked up clothing. Loads of unhappy customers on their Facebook Site.
I like a lot of people was struck by the plight of the Australian bush fires, so thought i would order two bracelets and try and do some good. They took months to arrive.
I did get a card left by my postman to pay customs of £11.40, and he delivered the package the next day... But it only contained 1 bracelet, i contacted them but received no reply, in total the cost came to £60 uk pounds, and to be honest the bracelet i received its only worth a few pound, i was suckered into believing i was doing good, in the hope that the trees were planted if nothing else. But sadly i dont think this is the case, i would have been better off giving to a charity closer to home.
Overview
TreeHugger has a rating of 1.5 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TreeHugger most frequently mention post office, royal mail and customer service. TreeHugger ranks 71st among Environmental sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members