TreeHugger

After reading other reviews, I feel very silly for having fallen for all their so-called ethical ideals.
It turns out the people selling these bracelets are mainly based in the USA, not in Australia as I'd naturally thought. It's been 5 weeks since I ordered a bracelet from them and still no sign of it. That's almost a side-issue though as I thought most of the money raised would be going to the Australian bush relief. The fact is that the people who run this organisation' are making a lot of profit out of a natural disaster that killed a vast amount of Australian flora and fauna. It's sad that there are humans out there who think it's alright to profit from this. I know I couldn't sleep at night being that callous. I hope the ghosts of all those poor koalas haunt the people behind this (in my opinion) bogus company. In future I will just up my contributions to the WWF for Nature.

First, it took over 2 months to receive the bracelets from when I ordered them. Right away, I contacted the company and said that they were too small. They gave me the option of 1) returning them, with me paying shipping costs or 2) keeping them and receiving a 50% refund. I chose Option 2 and received an email from the company specifying the amount of the refund. I have emailed them numerous times because I haven't received my refund. Each time, they respond quickly with apologies, but that my request has to be elevated to a manager or a different department. Was even told once that the refund had been approved, but still haven't received it. As other purchasers have stated, this company is NOT in Australia and the Truth in Advertising website notes that planting a tree after the devastating fires cost only $1. Treehuggers does NOT plant the trees and the nonprofit organization they had contracted with has cut ties with them. They are a SCAM corporation that pretends to be an environmental group. Do not buy their bracelets!

These people are playing on our wish to help the displaced koalas due to bush fires. They are not a charity and have nothing to do with Australia! I ordered two bracelets early February and after 3 months of being told they would be dispatched "this week or next week", I received a notice from Royal Mail to say there was a package awaiting collection with an outstanding customs fee of £15.00 to pay. I reluctantly paid and collected the bracelets. Wish I hadn't bothered! Wooden beads threaded on plastic, with a few thin metal links in between, certainly not worth the final cost. Shame on you Treehuggers!

Having purchased a bracelet from Tree Huggers to help the Koala Bears... I'm very Disappointed that after waiting 3 months for the bracelet to arrive I'm then hit with a further charge of £11.40 which I have to pay UK post office to release my delivery.
After contacting Tree hugger they said they are not responsible for this charge and it does state this in the small print!
If this is highlighted at the payment page I would not have ordered ( I wish I'd just made a donation now to a true charity)

Very Disappointed.

Treehuggers took payment from my credit card the day I ordered from them. The email acknowledging the order said delivery would take up to ten days. Two days later I had another email saying demand was high and delivery might take a little longer. I have sent three emails to their 'support team' and not had a straight answer to any of them - they apologise, promise despatch by the end of the month... Eventually I had an email saying that my order had been despatched, but that was 15 days ago and nothing has arrived. The tracking number for the package does not work, and the email to the support team asking how long they expected the delivery to take was again evasive, all they said was that the tracking numbers often do not work. Do not order from this company.

I ordered my bracelet the end January of this year and with each email inquiry they said they are processing it and the bracelet would be mailed out the following week. Then they said for my inconvenience, they would refund 20% of the bracelet purchase. When the refund never came they said, "from our end it shows the refund was deposited back into your account, will look into it and get back to you". Never happened. Now, they don't respond to any of my weekly inquiries. This is now going on 3 months, as it's already April. DO NOT PURCHASE FROM THEM.

Please be aware this is a " for profit" business. Not a charity. Nice enough little bracelets. But very overpriced in my opinion even with the tree planting element. I've purchased very similar before from other sellers at a fraction of the price. If you take the time to look at "shipping" in their blurb it does say... May incur customs charges. I hadn't looked at that as actual shipping was included. The bracelets took ages to arrive and did so in the middle on the coronavirus pandemic. I got a card from the post office to say that I had a package to be delivered that required customs payment. I couldn't think what it was but felt I should just pay online and have it delivered. It was the 3 bracelets. I'd to pay £17.69 customs charges. And I don't even know where the trees are being planted. I'd rather have bought cheaper bracelets and donated to charity. I'll be more careful in future

Like many others I thought these bracelets came from Australia and that I was supporting the terrible fires they were having there. I obviously didn't give enough attention to their propaganda. Treehuggers I thought was more of a charity and not lining the pockets of Americans. Lesson learnt.
Founded by Graham Hill who sold it for $10 million to Discovery communications. In 2012 acquired by Mother Nature network founded by Joel Babbit and Chuck Leavell. Now know as Narrative Content Group.
TREEHUGGERS is not a charity it is American Capitalists.
Be warned! Give your money to someone who will do something good with it.

I was actually happy to support what I believed was a donation for the support of the environment in Australia after their terrible fires and loss of habitat for the wild life. Only to find out you have shipped from the USA and having to pay £14 import duty. I paid for these in January and only received to 9th May and to add insult to injury have to pay import duty.

I think it's only fair that when you advertise any item from yourselves that you warn people that they will have to pay import duty for any goods they order from you.

I would certainly not recommend anyone to buy from you and will add a comment when I see it on Facebook.

I ordered two bracelets on January 26th, they kept telling me it's going to take more time and more time because they don't have the supplies. The second week of March I ask for a refund and instead they send me a certificate of appreciation for buying nothing. Then I ask for a refund again, the sent me a very obscure email saying the refunded me it would take 5-10 business days and now 15 business days later no response from them and no refund. Do not purchase from them

Do not buy from these people. They are not based in australia. They are in the US. i waited months for 2 bracelets but when they arrived in the uk the post office wanted almost £15 in customs fees. I emailed treehuggers. Was told the fee was mentioned in the small print. I asked for a refund.as i felt my items had been missold. They refused. I refused to pay the customs fee. I have very little money and had ordered the bracelets as gifts. I am feeling very ripped off. I shall do my homework with this type of thing in future.and no trees will ever be planted, i'm certain of that.it is akin to a scam!