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How would you rate ToysRus?
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Portugal
3 reviews
15 helpful votes
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Good one
December 12, 2015

Very first time I had shopping experience. It was good. I'll come for again if they will provide good services too.

Date of experience: December 11, 2015
New York
8 reviews
18 helpful votes
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Large amount of toys
March 16, 2016

Toys r us used to be a favorite of mine, however ive either gotten older or the service has gotten worse.

Date of experience: March 16, 2016
Australia
6 reviews
7 helpful votes
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One of the best
September 24, 2015

Purchased there many times walk in customers. Kids and Babies stuffs are among the best comparison between value and quality.

Date of experience: September 23, 2015
New York
4 reviews
3 helpful votes
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Yas
December 20, 2016

Great place to buy Christmas and birthday gifts and even buying in the store is a fun experience I had so much fun with my family shopping there

Date of experience: December 20, 2016
District of Columbia
2 reviews
0 helpful votes
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Toy purchase
February 7, 2017

Seats were found on-line, ordered and shipped in timely manner. Very reasonable pricing, easy to assemble and well packaged.

Date of experience: February 6, 2017
GB
3 reviews
1 helpful vote
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Great place to buy those much needed toys, either online or in-store, returns are easily dealt with if required and some great offers to be had

Date of experience: January 5, 2017
California
6 reviews
11 helpful votes
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Good selection
September 18, 2016

Good products but a bit over priced. You can get their stuff cheaper elsewhere. Their store needs updating.

Date of experience: September 17, 2016
South Carolina
10 reviews
26 helpful votes
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We have 4 grand children so Toys "R" Us is a mainstay. The products are always in good order and arrive in a timely fashion!

Date of experience: May 6, 2016
Illinois
3 reviews
0 helpful votes
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Delayed or out of stock
December 19, 2016

I ordered from them and a week later they tell me it will be on delay. Ha! After I already paid them. Nope. Got my money back and went elsewhere

Date of experience: December 19, 2016
Kentucky
1 review
1 helpful vote
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Employees
December 22, 2017

I visited the marion il store i called first then they had my toy. Up on arrival they were great to work with especially KM I been to Evansville IND the day before they where great also

Date of experience: December 21, 2017
California
6 reviews
7 helpful votes
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I've been shopping here for more than 3 years. There has always been an occasion to come here. Just my perfect one-stop shop. Splendid

Date of experience: June 6, 2016
Philippines
2 reviews
2 helpful votes
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The service is good employees are approachable and they're very accommodating. Good job guys my daugther love to buy stuff from your store

Date of experience: April 7, 2017
GB
5 reviews
2 helpful votes
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Used to be my go to place for toys for my nieces and nephews. Their pricing has gone up over the last few years so I rarely visit anymore.

Date of experience: February 3, 2017
GB
6 reviews
9 helpful votes
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I shop here at every birthdays and christmas for my children and they always have everything I need. Sometimes pricey but worth it.

Date of experience: April 7, 2017
Australia
4 reviews
1 helpful vote
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Fantastic
April 23, 2015

Never once had a problem dealing with toys r us and their online store and customer service. Fantasitc.

Date of experience: April 22, 2015
California
2 reviews
0 helpful votes
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Love Love Toysrus
June 18, 2015

My favorite store on the planet! I feel like kid shopping on there. Many awesome memories at Toysrus

Date of experience: June 18, 2015
GB
6 reviews
0 helpful votes
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Since I was a kid
April 13, 2016

And now since I have kids, this is the place I bring them to buy toys. Keep up the good work please.

Date of experience: April 12, 2016
France
2 reviews
0 helpful votes
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Very good
May 31, 2019

I have ordered some toys at toys "R" us and the quality is fine. Service was perfect at any time. Thank you

Products used:

toys

Date of experience: May 31, 2019
Massachusetts
7 reviews
13 helpful votes
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Never again!
March 12, 2015

Huge fight to return online item to store... wouldn't give cash back even though it had been 2 weeks. Returned money to my card?!

Date of experience: March 12, 2015
GB
4 reviews
0 helpful votes
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Everything u need
November 15, 2015

Wow everything is under one roof kids love it we could stay in there for hours from my 3 yr old to my 10 yr old great time for everyone

Date of experience: November 15, 2015

Overview

ToysRus has a rating of 3.5 stars from 389 reviews, indicating that most customers are generally satisfied with their purchases. ToysRus ranks 5th among Kids sites.

service
9
value
8
shipping
7
returns
9
quality
8