Total Auto Protect generally enjoys a positive reputation among customers, particularly for its efficient claims processing, professional customer service, and the value of its warranty coverage. Many users appreciate the seamless experience when repairs are handled directly by dealerships, often praising the knowledgeable support staff. However, some customers express frustration over claim denials, communication issues, and delays in service, particularly regarding the responsiveness of the company. Overall, while the company is well-regarded for its product quality and customer satisfaction, improvements in communication and support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
My rep was professional/helpful in getting my questions handled in a timely manner. No long phone calls. That is something I like a lot about Total Auto Protect.
Totally satisfied with the customer service experience and the monthly payment that works for my budget.
Total Auto Protect was surprisingly very affordable and very reasonable my representative Scott was very friendly and accommodating. I actually expected to pay more than what I paid and I feel very safe and secure. You are not locked into a contract so whenever you want to leave you can if you want but I would not do that.
I haven't had the opportunity to use Total Auto-Protect for any repairs but whenever I called to ask a question or make changes on my account the representative has always been pleasant and helpful. I am excited about having Total Auto-Protect because I truly believe if the time comes that I will need any repairs to my car, they will be me be there for me.
Brian was great! Excellent Customer Service! It was a total pleasure Thank you again, Brian!
So far so good I have not had to use them on either of my vehicles that i have a plan on we will see if or when I do need them how they really perform.
I signed up with Total auto-protect three months ago for my 2013 Bentley Continental GT and I've had a great experience every time I called in. They are the only company that offers coverage comparable to the factory warranty. They have great reviews online
Just filed my first claim with total auto protect for my range rover sport. There was an issue with the suspension and the dealership told me it would cost over five thousand dollars with the labor. If i didnt sign up with total for 2400 i wouldve been out another 2600 plus i have coverage for 4 more years.
Very trustworthy company. They explained my plan to me in a very professional manner. Would definitely recommend working with total auto protect. Helped me out tremendously.
I am confident these guys are the real deal. I have had a bunch of other audi extended warranty companies in the past and can definitely say Total Auto Protect is the best audi a4 extended warranty company on the market. They offered me a free price quote as well as a price match guarantee to get me the lowest cost possible.
For the record this service is excellent. Couldnt have asked for a better extended car warranty company. Keep up the great work
Answer: Hi Georgia, Thank you for reaching out to us. Yes, you can purchase another additional plan if you currently have an extended auto warranty. Feel free to view our website https://www.totalautoprotect.com to view your plan options or you can give us a call at 844-438-1444 to speak with one of our membership advisors.