Total Auto Protect Reviews Summary
Total Auto Protect generally enjoys a positive reputation among customers, particularly for its efficient claims processing, professional customer service, and the value of its warranty coverage. Many users appreciate the seamless experience when repairs are handled directly by dealerships, often praising the knowledgeable support staff. However, some customers express frustration over claim denials, communication issues, and delays in service, particularly regarding the responsiveness of the company. Overall, while the company is well-regarded for its product quality and customer satisfaction, improvements in communication and support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
They are overall responsive and very customer service oriented. They answered all my questions. Thank you
Great company with excellent service. They worked with me in making adjustments to my payments. Thanks
This warranty was in my budget. Total auto protect has always been polity and ready to help me when I call. I just recently needed to use my warranty because smoke was coming out of my car and it was smelling like coolant. I took it to the Buick body shop and they were going to check it over when I found out that my turbo was leaking and I neded a new heat gasket. Total Auto protect fixed it within days.
Always customer friendly, knowledgeable. Made me feel comfortable with their service. Every time I've used total, I've been satisfied.
They've always been very prompt for every situation. Very informative and knowledgeable. Highly recommended.
Total Auto Protect is great because they provide a lot of options. They helped me choose the best plan that good for me and their service is pretty good.
I chose Total Auto Protect because they had reasonable prices and they covered a lot of things for my vehicle. I feel comfortable with them, I needed a diagnostics ran on my car for something that was going on with it. I was able to take it into a shop and get a diagnostics to you guys. Great customer service skills too, they explained service details well.
It's nice to cooperate with this service. They always can find the most suitable option for each customer.
The staff in Customer Service has always taken care of me. Suzy has gone over and above to get me refunds for covered work.
This company is great! They worked so hard to resolve my claim with the repair facility. I have had a ton of car issues recently and they have gone above and beyond to get my issues fixed. Definitely worth the money!
Very Positive. Had some mechanical issues recently pop up. Brought vehicle to the dealer and Total Auto Protectt did the rest. No issues, no drama just excellent service. Thanks
Customer service was very knowledgable and friendly. She was not pushy and answered our questions professionally
We did have a claim for a parts and labor job that our car needed and Total came through like they said they would. We recommend Total Auto Protect to everyone.
The agent was very helpful in working with to resolve my issue. As many of us have been laid off and struggling through this epidemic. Again, thank you.
My husband and I were the first ones in our family to sign up with Total Auto. We loved them so much that we recommended them to the rest of our family. Now our two daughters and both our son in laws have Total Auto Protect as well. All of us have absolutely loved the services we have received. The benefits have been amazing!
My life has been much easier ever since I finally decided to get an automobile service contract. I can relax a bit knowing that I don't have to worry about most of my car repairs. Nice to be taken care of for a change vs. taken advantage of.
Total Auto Protect gave me peace of mind and security when I needed it most! After transmission problems were discovered on my ONLY vehicle, I feared the worst, but Total Auto Protect was there and helped covered the cost. They are a lifesaver, Thank You Total Auto Protect!
We loved the reviews on Total Auto Protect when we started looking for a Policy. They were extremely helpful and knowledgeable when we contacted them. The policy we agreed on was their Premier package and that seemed very comprehensive and reasonable for the price.
I recently purchased a policy for my Ford f450 and I hope I won't have to use it. My rep was great and explained everything to me in a way I could understand and felt confident in moving forward with Total.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members