Total Auto Protect Reviews Summary
Total Auto Protect generally enjoys a positive reputation among customers, particularly for its efficient claims processing, professional customer service, and the value of its warranty coverage. Many users appreciate the seamless experience when repairs are handled directly by dealerships, often praising the knowledgeable support staff. However, some customers express frustration over claim denials, communication issues, and delays in service, particularly regarding the responsiveness of the company. Overall, while the company is well-regarded for its product quality and customer satisfaction, improvements in communication and support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I have a vehicle that needed a warranty so I got one from Total Auto Protect. I filed a claim with them last week and just got the car back today.
First time having this type of warranty plan. Only complaint is that the towing company was a little slow but its not Total's fault. All I had to do was pay just the deductible and have had no issues since, Knock On Wood!
My car isnt cheap and I never owned a Mercedes before so I decided to buy one of these car warranties. Having the warranty is really valuable, I am very satisfied with Total Car Protec. They have covered me three times and I never had an issue.
I have a very expensive car and it has a lot of very expensive electronics and other things on it. I had a very good experience with Total when I had to have something repaired on the car and they paid for it very easily.
I have a 3 year insurance plan from Total Auto Protect and I just wish it was a little longer. I've got less than 6,000 miles to go but still have a year left on it. I'm going to hit the miles before the contract expires. All my claims have been submitted by the repair shop. I never had to get on the phone and never got hassled on anything.
My car was showing that my coolant was low and adding coolant only lasted a day or so. Took car in to be checked and found the coolant reservoir was cracked. My mechanic called in and the repair was handled really quickly. Thumbs up
I had to take my Ford F-150 to the dealer to get the power seat and the power mirror repaired. The dealer repaired it first and then asked for payment because they worked with Total before and had a card on file. The deductible I have was about $150. The entire repair cost was a little over $600. Very satisfied with the service.
When I took my crossfire to the Chrysler dealership, they filed a claim for me with Total. So far Chrysler's been terrible and it took them two and a half weeks to get the transmission fixed. They took way to long with the first two claims I had and they said Total didn't pay even though they did. So Im thinking of trading it in and going with a Dodge Challenger. So far Total Auto Protect has been nice and professional. No complaints here
A/C stopped working. It took the tech a while to fix it. The dealership gave us a loaner car to use while they fixed the car. Had to order parts. They made sure everything was working before they told me to come pick up the car. Very pleased with their work and service.
Everything was fast and easy! Would highly recommend this to everyone. The staff was very nice and helpful through everything. All I had to do was pay my deductible and they even paid for a nice rental car! I am very happy with the service.
Repair went fast and easy and was paid for quickly. Great company. They don't make Hummers anymore so I definitely needed it.
I'm very happy with total auto protect so far. The company has awesome people working for them, all are very helpful. Having this premier coverage plan is the wat to go. I gave alex permission to take payments out of my checking account every month and it paid itself off already. My engine wouldnt start and I would have spent $2,400 to fix it but it only ended up costing me just $100 for the deductible, so it's really worth it. Customer service took care of the issue right away paid for it and got it done fast.
We bought our Nissan Altima used and it didn't have a factory warranty anymore. We had a warranty plan for our previous cars and it worked well. Because it was beneficial for us in the past we decided to get one again from Total Auto Protect. We've had to utilize them once so far it worked out pretty well. I called the dealership, made an appointment and took the information over the phone. Once they diagnosed it and identified what the problem was they got authorization that it was covered under the warranty and they fixed it on the same day.
I like it so far, haven't had it long enough to use it though. The representative was very helpful and explained the companies policies so I would know what coverage I was getting. So far the only negative thing I have to say is that I never received my policy. Its only been about a week since I signed up so im sure it will be here any day now.
After approval by claims administrator, car was repaired at Lamborghini dealership. I had other services performed that were not covered by warranty, covered a leaky rear main seal, as well as a right axle seal and saved me over $6000. 00.
I plan on keeping my Bentley and don't plan on getting rid of it anytime soon so I decided to purchase a coverage plan from Total. I've had them before on my wifes Maserati and I liked the way they work.
These guys work really hard to keep you happy. They went through everything, explained every step. The gentleman I spoke with who's name is Jason left me his number, which I appreciated. I have also passed the number over to someone else who was interested. Purchasing was very easy and the claims process was smooth so far.
Jason is awesome and extremely informative. I got their extended auto warranty for my Audi A7 so I have something to cover it when the original warranty plan expired. It's very valuable and helps out a whole lot. When I filed a claim for the window motors and the door lock, I presented my warranty card to the audi dealership, They did the repairs and paid them with a company credit card over the phone.
I own an older BMW which has the tendency to break down. When I first bought this car several years ago, I was offered Total Auto Protect by the dealership. When it finally ran out, I was called by the company saying I needed to renew it so I did. There's no difficulty in paying they take it out on my checking account every month.
I purchased a warranty to help us take care of any issues that might come up with the car. Total covered a much higher mileage than what most of the other companies seem to cover. The warranty was affordable and it was easy making the monthly payments. I filed a claim with them a month ago because the brakes went bad. I gave their number to the volkswagen dealership and they contacted the company for me. Everything was fixed in a few days. The only thing is I just had to wait a couple of extra days for the parts to show up.
Great Customer Service I would recommend this company to my family friends and coworkers. Keep up the good work.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members