Tortoisetown

Online ordering experience was smooth, check out was fine. We were promptly notified of shipping... but upon arrival tortoise was upside down, wet, and very cold. Heat pack was included but it wasn't warm and no where close to the tortoise to do him/her any benefit. After about 2 hours under the heat lamp he was up and moving like normal luckily. If it hadn't been for his condition upon delivery I would give more stars. Oh and not to mention the UPS driver never got a signature as per instructions, never knocked or anything and box was just left outside.

I paid for a 3 toe box turtle and received a dead turtle twice! Do not do business with these people………………………………………………………………… hopefully they refund me in full.

I was ripped off too, i ordered a MALE Eastern Hermann and eight months later a tortoise expertise looked at my tortoise's pictures and stated it was 100% female. Additionally, I was charged $10.00 for sex preference and never received my tortoise calcium vitamins. When I called them, they said they would give me a fifty dollars credit for the next order.

Also, their web site states the tortoises are sold under or over 4 inches only for educational purposes. What a lie, they know damn well we purchased it as a pets.

The bottom line is that I never agreed or signed for those terms. In addition, they do not guarantee the sex selection of the tortoise, however they charge extra money for sex selections.

Google has removed Tortoise Town Reviews - apparently from violations of Google policies. GOOGLE will not allow violations of inappropriate reviews and will remove Tortoise Town's reviews.

I bought a musk turtle, they sent me other kind of turtle with imperfections. They are careless of fixing an issue like this. So if you get something that you didn't order your will be stuck with something you don't want. I had to send multiple emails to get an answer, at the end they only offer 10% for next purchase. Ridiculous for something you didn't order. They only care about making money and not fixing their problems. Save yourself a headache and don't buy from them! Not worth it!

I purchased a turtle in this website in almost 100 bucks in total last week. On Tuesday as the website promised to be delivered, the website will give you a fake tracking number. My shop app and ups website cannot not track the number they gave me because it is an auto generated fake number. The contact info of them are real but no one will answer you! I have tried left messages by calls, and send emails but never is there a single word from them. Now I suspect that all good reviews are generated by inners who might receive benefits. I ask any animal/turtle/tortoise lovers do not trust this website as they will keep going for more money. I will share my experience with other all over my social media to condemn this immortal and deceptive website.

I purchased a yellow belly slider turtle from them. Never received shipping/tracking info. Just my receipt was emailed. On the site the only option for shipping is over night, which I paid 39.95 for one turtle. My turtle never showed up the next day/days. None of my phone calls, emails, messages through facebook were replied. They are extremely had to get into contact with! In a sense I hope this is all just a scam, because the thought of a turtle dying in a box is just ugh. Just save your time and money!

GREAT SERVICE! We absolutely LOVE our new baby Hermann tortoise who arrived this week. She is perfect, interactive, and adored by my kids. It was easy to work with this company. They e-mailed back same day when I had questions. They shipped exactly when they said they would 2 days after I contacted them and our tortoise arrived the day that was scheduled packaged carefully. The phone number didn't work when I called, but e-mailing was easy and fast and actually more convenient, so I would try that if you have questions.

I've had no fewer than 7,000 questions about raising tortoises and the team of Brieanna, Joanna, Ray or Brian always respond quickly, kindly and very informatively! They have been a terrific resource even after the sale which is a true mark of a great company. If you are looking for a great place to buy an exotic - TortoiseTown and its people know their stuff!

Dealing with company was hands down the worst experience with customer service I have ever had in my life. I ordered a Florida Box Turtle. First, they told me they didn't have my order at all. Then, they said they found it and "here is your tracking number", but there was no tracking number. So, I called to get it and when I did, the lady who answered the phone told me I was getting a Gulf Coast Box Turtle. I emailed and called all day and night, but no one responded until I received ONE email that didn't even make sense the next morning telling me to "please calm down". I'm not sure yet if I'm going to take legal recourse.

We ordered a blue iguana hatchling (named Cyan now) who showed up in perfect health. They are well socialized and, even though iguanas are skittish, this guy calms down easily when startled. Building more trust every day, I'm able to gently handle them multiple times a day to help them remain comfortable with handling. Tortoise Town was very helpful and answered all of my questions as they came. We're in love with our new edition and very grateful to Tortoise Town for such a beautiful, captive bred animal.

We ordered our turtles July of 2021. They arrived healthy in their own little boxes. They were packed very securely. Now, in January 2022, they are still doing great! I had good costumer service and rate my experience an A+.

I bought a baby russian tortoise from tortoise town and he came perfectly. I constantly soaked him and tried to feed him. I've been able to email tortoise town about my many many questions and get them answered super fast. All I want to do is give him a perfect life because he's made my life so much better. Torty is amazing and beautiful and I'm so thankful that tortoise town gave me this live gift from heaven

I ordered a red footed tortois for my daughter's birth day. He came quick, and is absolutely beautiful. I was pleased with how calm he is and has no problem being handled. The next morning he ate, and has been exploring his new cage and being very active. The only downfall is thankfully he was delivered in less than the 24 hour mark because the heat pack had stopped working and he was freezing and slow. Overall very satisfied and love our new family member!