Tortoisetown

My sons bday was Jan 15 I wanted to surprise him with a turtle & I think he( the turtle) was already stressed - it swam it would go the light and sit for hrs but he wouldn't really eat! I've tried everything well long story short I went to do a check in on the title and he is in his log dead ‍ He barely swam my tank and all the supplies was right and now this we got him1. 3. 21 and he died 2. 4. 21

I ordered my Nosy Faly from these guys and received great customer service! They kept in contact with me with quick replies about my ordered and any questions I had. I can't speak for anyone else, but as for me I am very pleased with their company and service! Great Job Tortoise Town! Thanks again! Quest Gilbreath.

We ordered the tortoise at the beginning of June and did not receive any communication about when it would be shipping. After reaching out we were told "when they are ready". The next communication was "here's the shipping details". Thankfully we were home! And it also makes it difficult to schedule a vet visit when we don't have a shipping timeline. We don't know how old she is... just a vague definition. DOB would be good to include.
The tortoise arrived safely. She seems healthy and like to walk and explore!

I just bought a baby sulcata 3 days ago, I got them yesterday and I am very disappointed because they send me a imperfection baby tortoise that I showed in the picture, I read their website, they said if you want to find a perfect and nice and bla bla baby sulcata tortoise you have found a right spot! So I do not think this is the best website to buy a perfect baby sulcata tortoise

1 male common hatchling snapper DOA. The female extremely lethargic or deathly ill. They are EXTREMELY hard to reach by phone, email, social media or anything else. I either get dial tones, mailbox is full, dead lines or emptiness. Did NOT send me tracking number until 2hrs prior to arrival, and even then it wasn't them. But UPS who sent me it. They also did not tell me how or when my other products that i ordered would be shipped. Not to mention how they only labeled the LIDS as the sex of the turtle. So if you or they get the kids mixed up? Tough $#*!.

I will sue them for a refund if i have to. Bastards

I ordered a baby (well developed) red eared slider on Dec 7th at 12:00pm with around a 50$ "overnight fee" to make the total around $154.00. I received the turtle Dec 13th. She is a happy healthy baby turtle, and exactly what we wanted, but I wish there was more information about possible delays and them not shipping Thursday-Sundays. It's is for the animals safety of course, but I would have ordered sooner if I had know this information. Overall very happy and would use them again.

I was told they sent photos, no record of them, it took almost 5 weeks and they finally sent me to some other company that is associated with them. They(T. Town) said they would contact, send pictures, get back to me and I was the one who kept recontacting them to respond. TERRIBLE COMMUNICATION, I feel I was misled or given false information. Today I get an e-mail saying they don't have what I wanted. It took them 5 misleading e-mails/ 5 weeks to tell me that and this info came from another company associated with them,CB Reptile. I had to get on the phone, request photos again, and their response was we have been working hard on your order. This was adding insult to insult. NEVER AGAIN, look elsewhere. I now do not have any faith in this business!

I recently ordered an African Spurred Tortoise (Sulcata) hatchling and he (I'm guessing) is doing soooo good. He came sooner than expected and he is just the happiest little tortoise I've ever seen! He LOVES his cactus and he loves just exploring. He isn't shy he even lets me pet his little head and under his chin already. This is easily the best purchase I've made all year! I plan on buying a lizard from them next. Oh they also have an amazing staff!

I ordered a well started east Herman's tortoise October 7. I received an email on the Monday 11th telling me my tort would ship overnight and arrive by 10.30am on the 12th. Sure enough just as they said I received my tort safe and well before 10.30. He is healthy and started eating well second day after he arrived. I personally will not hesitate to recommend from tortoise town.

My first experience with tortoise town I purchased a box turtle that I was unaware I was not allowed to have shipped to my state, did anyone email me or call to let me know I could not purchase the turtle no. It took 3 days of calling and emails to find out I had to purchase another turtle. My second experience with tortoise town I ordered a turtle I know I'm allowed to have shipped to my state. Turtle never ships for three days I called to get no answer and not be able to leave a message, as well as emails no response. Not until I demanded a refund and threatened to report them to the BBB of New Jersey did I get a response from them with a refund and no explanation. I would never order another animal from them again. I would recommend not dealing with this company if you want to deal with professionals.

I ordered a male Ambanja Panther Chameleon, he was delivered and was packaged well and warm. He went straight into his terrarium and ate and drank and has been doing well. The delivered what was guaranteed.

I ordered a turtle from them; 30$ dollars plus the 40$ to ship. The turtle comes in when it's supposed to. I'm super happy. I open the box and the turtle is dead. I contact Tortoisetown and they are really apologetic and request pictures. I comply. They offer to send a replacement but I'll have to pay the 40$ shipping again. I explain that it was dead when I got it and that I'd paid 70$ for a dead turtle. Nope. It doesn't matter. I'll have to pay an additional 40$ to replace the dead one they sent. After multiple emails, they offer to take 10% off. So I was left with the option of paying 40$ and just hoping the next one was alive (or I'd have to pay 40$ per turtle until one ends up alive) or just go to a different breeder. I took the second option. I wouldn't recommend them to anyone

First off, first time turtle/tortoise purchase for my son's golden birthday. I ordered a Sulcata baby hatchling on their site it said the tortoise would be 6 weeks and 2.25 inches. I got a 3.5 month old Sulcata Tortoise 4.5 inches. But, I emailed them before receiving tortoise to check status and they reaffirmed the 6 week age. I just think it's very unprofessional to do this at who's expense? Then I message them with pictures only to be told hatchling and well off are between 6wks and 3.5 months. The other 3.5 - 6months buyer beware. Bad business practice. Maybe post real time stock and notify people if that option isn't. We got a great personality tortoise but, the debating like I'm asking for something extra? No. I'm disappointed for my son he missed that experience of growth. And on their site only reviews from 2018! I can see why maybe better business bureau should explain to them when someone is willing to spend over $1,000 in a year don't do this type of business.