business logo of TopResume

TopResumeReviews 5,661

4.5

From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.


topresume.com
New York, NY
How would you rate TopResume?
grey star
grey star
grey star
grey star
grey star

TopResume Reviews Summary

TopResume has a rating of 4.5 stars from 5,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job and linkedin profile. TopResume ranks 5th among Resume sites.

This company responds to reviews on average within 2 days
Missouri
1 review
6 helpful votes
Follow monique b.
Unfollow monique b.
Send Message
Share Review
Report Review

Paid for my resume and cover letter on March 31. Today, 20 days later, I still have not seen a first draft. So disappointing. I will be reporting them and asking for my money back.

UPDATE: 4/20 About 10 minutes after this posted, received my resume in my inbox along with the cover letter I paid for 20 days ago. I am reviewing, but a first read-through seems to be ok. Nothing earth-shattering... pretty much the same resume I sent them - just regurgitated in a fresher format... but the change-up in formatting seems to be nice. I will update again after a more thorough review of both documents.

UPDATE #2:4/24 Finally got a chance to review the Resume they provided as well as the cover letter and felt that I should take the time to update this review. Here goes: So on first glance, their version of my resume is what I would call very visually appealing. Formatting is well done and the overall flow is not too busy. At first glance, it is probably a resume that a prospective employer would take the time to read. Unfortunately, that is where the appeal ends.

I am an accounting professional. I'm also a CPA. My resume and letter were prepared by a person who called herself Lakesha. Wording and grammar all very Jr-High. Although I can see that she attempted to put some thought in the effort, this person sadly knew nothing about my field and attempted to use buzz-words and catch-phrases that did not fit the accounting discipline. Unfortunately for both of us, she was out of her depth.

Definitely not a resume that I would feel comfortable sending to potential employers to inquire about a professional position. So very disappointing. I hate complaining. Would much rather write a victorious, successful, "nailed it" review like some that are posted here.

There is possibly salvageable material here... definitely the formatting and layout. Overall a bad purchase. I am not sure if I will even ask for a re-write. I am fairly certain that if I do, I will eventually have to do the bulk of the editing myself.

Date of experience: April 21, 2016
Chris W. TopResume Rep
over a year old

Hi Monique, Thank you for the update. If you could please let us know how things are going via direct message on our Facebook page, we'll make sure that you are a satisfied customer!

Brazil
1 review
4 helpful votes
Follow Damian P.
Unfollow Damian P.
Send Message
Share Review
Report Review

TopResume premised a 24/48 hs service. I got a note from Top Resume that it may take more time to deliver 1st draft in order to ensure I get the best talent/expert in my field on the job. It took actually 2 weeks to get the first draft which was already not align with my expectations
After 2 week, I got a simple email, asking me to copy & paste my resume in Linkedin... That it is all... The expert advise from the best talent/expert in my field is to copy & paste my CV? And for a Price tag of USD $75?

I was expecting a serious advise and help to improve my Linkedin profile from Design, to each word of my profile tailor made to enhance and improve my digital brand footprint.

Additionally, I was definitively interested to get an strategic recommendation on how to improve SEARCH on my profile and even more tips and advice on posts, adding important info, get recommendations, include notes, posts, etc to really drive traffic, get connections and finally get noticed by the right potential companies.

As a summary, I would not think that TopREsume should offer & charge USD $75 to tell an executive to copy & paste the CV. Even if this is your professional advice and point of view, you can not charge for it. By the way, your recommendation is really not aligned with multiple professional Resume writing services nor with even Linkedin advice and tips. Key to Linkedin successful profile is ensure a very strong Search strategy using relevant and differentiated KEY WORDS, describe you professional career in a very unique and differentiated way and not really a mirror of the Paper REsume
I requested several times a refund of the service given the unprofessional and unsatisfactory service, YET response from Topresume was that they are unable to give a refund since the service started and it was delivered

What a joke! Stay away of this service, at least in regards to Linkedin profile sercice

Damian

Date of experience: April 21, 2016
Chris W. TopResume Rep
over a year old

Hi Damian, We appreciate you reaching out with your honest feedback. I am very sorry to hear that your experience did not live up to your expectations. To connect you with the proper customer support rep, I'll need your full name, email, and order number. If you could please provide this via direct message on our Facebook page, I'll ensure you get taken care of. Thank you in advance.

Portugal
1 review
0 helpful votes
Follow Pedro S.
Unfollow Pedro S.
Send Message
Share Review
Report Review

Top notch!
April 22, 2016

I had been looking for a job for quite some time with not much success. Thanks to TopResume, I got a professional and tailored writer, who helped me land a job after 2.5 weeks. Definitely worth the money.

Date of experience: April 21, 2016
New Jersey
1 review
0 helpful votes
Follow Abdul D.
Unfollow Abdul D.
Send Message
Share Review
Report Review

Learned about TopResume through Glassdoor. Visited the website and read all the reviews and sample resumes. I searched Google and found a $100 discount coupon. The package I purchased included 1 x cover letter, 1 x standard resume, 1 x customized thank you letter, 1 x linkedin service, 1 Resume Posting Service and expedited 48-hour turnaround. It costs $374 after discounts and was worth every penny. I had two phone screens with my original resume over two weeks and I've had four phone screens over the next two weeks with my TopResume. The latter job offers are significantly more than I currently make and now my dilemma is deciding between them. Not a bad problem to have.

The service was exceptional. I received my first draft of the thank you, cover letter and resume within 24 hours. Also, my expert writer really took the time to explain why she made the revisions she did. It took only five calendar days to get my final versions to my exacting standards. I would highly recommend this service not only for those actively seeking employment. But for any serious business professional who needs a current resume and LinkedIn profile update that aligns with his or her personal branding.

Date of experience: April 20, 2016
Georgia
1 review
0 helpful votes
Follow Steve D.
Unfollow Steve D.
Send Message
Share Review
Report Review

My experience with TopResume, and specifically Betsy, was outstanding! TopResume stated their offering and guidelines very clearly and met every promise ahead of schedule. Betsy was friendly and wonderful to work with. I would highly recommend TopResume.

Date of experience: April 20, 2016
Utah
1 review
0 helpful votes
Follow Ken K.
Unfollow Ken K.
Send Message
Share Review
Report Review

When I first started looking for new job opportunities, I used an old resume that a different free resume service had rated 91%. But after a couple of weeks of not getting the attention of prospective employers, I tried TopResume. They gave my resume a rating of 71% so I asked them to improve it. Julia M. Took on the project and did a great job. She was fast and clearly knew what she was doing. She took my comments and incorporated them into the resume, and made small improvements through a second round of review. The resume looks updated, fresh, and eye-catching. I would recommend the service to anyone.

Date of experience: April 20, 2016
Iowa
1 review
0 helpful votes
Follow Kelsey L.
Unfollow Kelsey L.
Send Message
Share Review
Report Review

Excellent Resume Help
April 20, 2016

I had the pleasure of working with Kathy to help polish up my resume. She took all my considerations and turned them into a great final product. I would recommend TopResume to anyone that isn't fully confident in what they already have on their resume.

I love my new resume. Thanks TopResume!

Date of experience: April 20, 2016
California
1 review
0 helpful votes
Follow Eric H.
Unfollow Eric H.
Send Message
Share Review
Report Review

I am impressed by the work my writer provided. I appreciate the (major) resume enhancements that were made and I am thankful to TopResume for this service.

Date of experience: April 16, 2016
New Jersey
1 review
0 helpful votes
Follow Yi L.
Unfollow Yi L.
Send Message
Share Review
Report Review

It gets the job done!
April 16, 2016

Good resume is to get you interview opportunites and then it's up to you to sell yourself to potential employers. I had 6 pages resume, a laundry list of what I had done in the past and Cindy R transformed it to 2 pages with the right format, style and most importantly the right keywords for the job I want to apply. Less than a week after I posted the new resume and I have two phone interviews and one of them leads to a F2F and potential job offer!

Date of experience: April 15, 2016
New York
1 review
0 helpful votes
Follow Nina L.
Unfollow Nina L.
Send Message
Share Review
Report Review

Quick Turn Over
April 16, 2016

I'm glad I finally broke and decided to spend the money for this service. I've been trying to get an internship with a resume I created with my college career center for over a year and was getting nowhere as soon as I posted the new resume written by TopResume I was getting contacted by random companies on Monster. The turn around for the whole process was probably two weeks at most, and I only had to make some minor changes during the revision. I would recommend this service to someone who isn't having any luck.

Date of experience: April 15, 2016
Georgia
1 review
0 helpful votes
Follow Chris B.
Unfollow Chris B.
Send Message
Share Review
Report Review

Excellent experience
April 16, 2016

I was matched with a talented writer who transformed my resume. The finished product highlighted my key accomplishments versus listing tasks associated with my previous roles in healthcare. His customer service was excellent and he valued my input on each draft. Overall, it was a very positive experience.

Date of experience: April 15, 2016
Pennsylvania
1 review
0 helpful votes
Follow Cherie A.
Unfollow Cherie A.
Send Message
Share Review
Report Review

It was great working with TopResume and my writer Lou. Very Easy! Excellent results - Thanks!

Date of experience: April 14, 2016
South Carolina
1 review
0 helpful votes
Follow Frank G.
Unfollow Frank G.
Send Message
Share Review
Report Review

Do it! Do it now!
April 13, 2016

If you are having doubts, kick them out right now. Within a day or so after posting my polished resume, done by a great rep, Jen, I had 3 calls in one day from looking over my resume. Go for it!

Date of experience: April 13, 2016
Washington
1 review
0 helpful votes
Follow Loretta C.
Unfollow Loretta C.
Send Message
Share Review
Report Review

Lifesaver
April 13, 2016

Performing a juggling act has been my life for at least the last 10 years. This year, the juggling act was getting old, i am in middle of a residency ( nurse practitioner) and army reservist and trying to find time to work on resume just was getting further and further down my to do list. I am so thankful for TopREsume for getting started... thanks again. I will let you know how the job search goes.

Date of experience: April 13, 2016
Illinois
1 review
0 helpful votes
Follow David K.
Unfollow David K.
Send Message
Share Review
Report Review

Outstanding Work!
April 13, 2016

Their work was spectacular. Far better than I could do, especially with all the new resume screening software employers use. The turn-around-time was great. I am looking forward to positive results from their great work!

Date of experience: April 13, 2016
Italy
1 review
3 helpful votes
Follow Maura S.
Unfollow Maura S.
Send Message
Share Review
Report Review

I am regretting I didn't read these reviews before... It happened to me as well... Such a joke they are! I sent my resume and after nearly one week I didn't hear from them. So I wrote again to complain. I get an answer from someone replying me that my resume was waiting to be approved... The day after I had an email from Joe, another "writer", telling me my previous writer was not available anymore and that he was taking care of me. After a few days I had, a resume which is roughly the same as mine... They just played with a few words and sentences, cut the most important tasks for my job. In other words, a lower professional profile... And they have replied below in the same way they do for resumes, past and copy! Why should I use Facebook? So UNPROFESSIONAL! Please, don't use their services and check all the complains below! Don't trust the good ones!

Date of experience: April 13, 2016
Chris W. TopResume Rep
over a year old

Hi Maura, Thank you for reaching out and making us aware of the situation. I am truly sorry to hear of the issues you've encountered and we would like to make it right. If you could please send us a direct message on Facebook with your full name, email address, and order number, I'll get you connected to a customer support rep and we'll get everything sorted out. Thank you in advance.

California
1 review
0 helpful votes
Follow Annette M.
Unfollow Annette M.
Send Message
Share Review
Report Review

Worth the Investment!
April 13, 2016

I knew my resume needed a major over haul but didnt know where to begin nor did I have the time or patience to get started. So glad that I reached out to Top Resume, they put me in touch with a talented writer. Quick results and worth every penny!

Date of experience: April 12, 2016
Texas
1 review
0 helpful votes
Follow John R.
Unfollow John R.
Send Message
Share Review
Report Review

Don't Wait
April 13, 2016

TopResume was able to highlight important aspects of my career that needed to be showcased and eliminate insignificant items.
Only issue that I had was that I had contacted TopResume same week that I was laid off. Knowing that there would be a great more candidates looking for work. There was a sense of urgency that needed to be addressed. In the long run great product. I would only advise anybody that is currently working have their resumes updated NOW and don't wait until you get laid of.

Date of experience: April 12, 2016
Alabama
1 review
0 helpful votes
Follow Kristopher P.
Unfollow Kristopher P.
Send Message
Share Review
Report Review

If you are serious...
April 13, 2016

If you are serious about your personal brand and unsure if your resume needs to be a bit moe impactful, TopResume can help. I wanted to transition into a new role with little hands-on expericence and a Masters degree in a related field. My TopResume professional writer Nick was able to help me mine my experiences and dig up some really good points to aid in the career change. My resume speaks to my abilities to handle the new role at entry level position. It turns out that I had more experience than I realized. Since I completed this service I received compliments and more attention to my LinkedIn profile. Now it's up to me to nail the interviews and get the job I want.

Date of experience: April 12, 2016
New York
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Send Message
Share Review
Report Review

Jo was amazing!
April 13, 2016

I needed some help focusing and streamlining my resume. Working with Jo was amazing, she helped me focus and it was a truly collaborative effort. Quick. Simple & easy. I would do it again!

Date of experience: April 12, 2016