Tophatter.us4.list-manageReviews 3
Tophatter.us4.list-manage Reviews Summary
The company's reputation is marked by a blend of positive experiences and notable challenges. Customers appreciate the diverse range of items available and the enjoyable bidding experience, which encourages repeat engagement. However, concerns arise regarding customer service responsiveness, particularly in handling defective products and delays in communication. While the company’s refund policy is viewed favorably and has helped retain customers despite product dissatisfaction, the inconsistency in support and resolution processes suggests a need for improvement in customer service practices. Overall, the feedback reflects a mixed sentiment, highlighting both strengths and areas for enhancement.
This summary is generated by AI, based on text from customer reviews
Some Of The Items I Bought Was Garbage. But Tophatter Always Made Things Right. If It Wasn't For Their Refunds I Wouldn't Be Shopping Anymore.
Thoroughly enjoy my bidding experience! I keep coming back for more. So many different items available!
The response from tophatter sucks, I have already did what they're asking me to do, if they had any idea of customer service they would have made a copy of my review and sent it to them. I did that with my 7" defective tablet a week ago and haven't heard from them since and don't expect too!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members