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GB
1 review
2 helpful votes
Follow Nicole C.
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I have heard a lot of good opinion about Too Faced and their cosmetics. So I finally decided to try it out myself! Must admit, the variety of products was stunning but the thing I wanted most was the Better Than Sex Mascara. You have to believe the reviews online - its amazing! Plus, the shipping was so fast!
I got the mini package and its great for holidays and travel. Highly recommend.

Date of experience: April 28, 2023
Illinois
4 reviews
1 helpful vote
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Make up lover
December 4, 2022

Make up lover since a pre teen. I'm much older now, but still enjoy many products. BTS Mascara did not work for me. At the end of a sweltering day, I looked like a raccoon. Also wore on vow renewal day and noticed very clumpy. Just constructive feedback. Will continue to try other products.

Date of experience: December 4, 2022
Texas
3 reviews
3 helpful votes
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I am very satisfied!
August 9, 2022

Very pleasant atmosphere, especially considering the difficult times we are all facing with the current pandemic. Extremely clean area! Greeted very warmly upon my entrance and seated almost immediately.

Date of experience: August 9, 2022
Ireland
1 review
2 helpful votes
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I recently purchased the Too Faced eyeshadow palette and I am absolutely in love with it! The colors are so vibrant and blend seamlessly. The packaging is also stunning and makes me happy every time I use it. I've received so many compliments on my eye makeup since I started using this palette. I highly recommend the Too Faced brand to anyone looking for high-quality, beautiful makeup products.

Date of experience: May 4, 2023
Pennsylvania
1 review
0 helpful votes
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I purchased mascara online from Too Faced Cosmetics and when it arrived it was dried out. I returned the items using the shipping label provided by the company. I have never received a refund for the items. I have called customer service 3 times asking to speak with a supervisor and they refuse to transfer me.

Date of experience: October 31, 2023
California
1 review
2 helpful votes
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Service is the worst
April 19, 2024

Their items aren't all that fantastic, but their customer service is the worst. The lipstick is pricey and watery, the eyeshadow has no staying power or payoff, and the majority of the other products are marketed towards teenagers. I can only say that the package is adorable. Also, although the smells are pleasant, my eyes don't react well to them.

Date of experience: April 19, 2024
GB
1 review
0 helpful votes
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THANK YOU JOHNY AND TANYA!
March 24, 2023

My mother and I were at too faced today :) We both had a great experience thanks to the heart melting welcoming, the patience, the vibes and the knowledge the wonderful workers explained to us about the products. The products are GREAT! Thank you John and Tanya! Thank you too faced highly recommend!

Date of experience: March 23, 2023
Colorado
1 review
0 helpful votes
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Buying products from Sephora, no problem. But steer clear of their website. They will give you shade recommendations based on other products, but they don't match. I decided to pop into Sephora less than an hour after placing an order to check the shade match, and it was soooo bad. I tried to update my order or change it (less than an hour later) and they only give you 30 minutes to make changes and customer service wouldn't help. So when I received it in the mail, I immediately initiated a return through the chat. That took an HOUR. They received my return 11 days ago and I'm still waiting for my refund. I won't purchase through the website ever again.

Date of experience: December 19, 2023
Virginia
2 reviews
9 helpful votes
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My favourite palettes are of this brand and want to stress the attention specifically on one named Eyeshadow Too Faced Chocolate Gold - which has amazing pigmentation, luxurious scent, an expensive palette of shades! This palette is a must-have for every eyeshadow lover!) Make-up turns to be fantastic with only one palette. Want to try more, heard it was released once more.

Date of experience: July 17, 2021
Oregon
1 review
2 helpful votes
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I ordered from their website in late November, and received an empty box after two weeks. I spent 5 days trying to reach customer support before I finally got through to them. I was very upset at this point but the next day they shipped a replacement package, so I was relieved by that. Unfortunately for me, the package arrived and I immediately noticed that it was once again far to light weight to actually contain my order. I even took a video of me opening it and sure enough, another empty package. I immediately reached out to customer support for the second time, and the response was completely unintelligible. Something like: "We're sorry you received your refund." As of writing I have not received a refund or the item I payed for.

Date of experience: December 16, 2021
California
5 reviews
1 helpful vote
Follow Sharon K.
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I ordered a pallet from them and every time that they sent the pallet they sent and make up bag instead I've called it called I have three new make up bags no pallet they said the bin numbers matched up but they did not I've gotten three bags no pallet still charge for the pallet pretty irritating

Date of experience: December 8, 2022
Illinois
2 reviews
1 helpful vote
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Highly recommend!
March 14, 2019

At first I didn't want to purchase because, well, it's expensive. But man, it was worth it. The colors are beautiful and VERY pigmented. I am naturally pale, cool toned with blonde hair and pretty much every color on this palate looks wonderful against my skin.

Date of experience: March 14, 2019
India
16 reviews
15 helpful votes
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Love this website
April 14, 2021

Too Faced has a great piece of cosmetics. I got Lip Injection Liquid Lipstick, which is amazing and has a demi-matte cream formula that gives you full coverage. It lasts a long time. The customer support is outstanding. I'm probably going to get some more.

Date of experience: April 14, 2021
India
2 reviews
0 helpful votes
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Nice service
October 23, 2019

I placed an order, slight delay in delivery but this was communicated to me, both items were lovely but the tops didn't fit. Requested refund again communication was great and once they had proof of postage I received a refund within a couple of days. Nil issues with them at all.

Date of experience: October 22, 2019
Michigan
12 reviews
17 helpful votes
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I love their foundation, mascara, concealer, lipstick and setting powder.
Some of their prouducts are hit or miss, the dewy finish foundation is oily and makes me break out (I think it's discontinued now) but their peach perfect foundation is my go-to. Their melted matte lipstick has beautiful colors but easily smears. Overall, I love their prouducts and have had mostly great experiences. I've seen people on here slamming the company over the CEO's personal stances. For context, the CEO fired their sister from the company for her anti-trans statements. I'm all for holding people accountable for their words so they can take more of my money. Prouducts are rather pricey, but they are quality and the company seems to really care about finding what works and maintaining their standard.

Date of experience: March 7, 2021
Illinois
1 review
1 helpful vote
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I feel so bad reading all of these negative reviews from people who didn't receive their beauty products or just had a plain negative experience. For me, everything arrived perfectly with extremely fast shipping! I will surely be ordering again and I hope things start to straighten up for other people so everyone can have a good experience, not just a few!
Thank you!

Date of experience: August 25, 2020
Canada
1 review
2 helpful votes
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Crooks
December 7, 2022

Promise to refund, no response to emails, call backs. Stay away, they are a bunch of crooks. Should not be in business at all.you hear of scam sites, well this is a big one

Date of experience: December 7, 2022
Guatemala
4 reviews
18 helpful votes
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Bit disappointed
February 11, 2020

I love their products, but they have made it quite difficult for people to buy outside the US. UU. The US site does not accept international cards and if you want to buy in the United Kingdom, you must pay more than $ 30 in delivery, plus taxes in addition to the original price, which is just a big detour. He did not have a similar experience with any other store and if his products were not cruelty free, which is essential for me, the lost abandoned completely for other brands.

Date of experience: February 10, 2020
New Jersey
2 reviews
3 helpful votes
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Better than Sex Mascara
December 25, 2018

This is by far the best Mascara invented. Without mascara I appear to not have eyelashes because my eyelash hair is light in color, short and thin. However, after I apply the pink tube (non waterproof) it is like I have full and thick lashes. Washes off easily with soap and water or eye makeup remover.

Date of experience: December 25, 2018
North Carolina
2 reviews
4 helpful votes
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Too faced is best in makeup industry. Ignore the their high prices because they never compromise on quality. Making you feel so great after using their products. Being a beauty lover, must give Too Faced a try!

Date of experience: March 2, 2019

Overview

Too Faced has a rating of 3 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Too Faced most frequently mention and customer service. Too Faced ranks 4th among Cruelty-Free sites.

service
26
value
26
shipping
25
returns
22
quality
26