TicketsOnSaleReviews 36,728

Received Dave Matthews Tickets 5 days before the event only to have them canceled by the seller 2 seconds after I accepted them. When I notified ticketsonsale.com (No phone option the 1st day to speak to someone live) on Live Chat they said their "Specific Team" will be contacting the seller and I will be receiving an update "anytime". Fast forward to the event day... No tickets. Phone option this time (95 minute wait.) Live Chat wait 30 minutes. "Specific Team" no update on seller. The response. Check your email periodically to see if the tickets come... WHAT! Event attendance takes planning, travel and not to mention, this is a birthday present!. So I ask for my money back. They refuse and state if the tickets do not come, I can have my money back. I reply so, if I get tickets 5 minutes before the event, I have to pay, and follow up with, "Do you think this is right?" The response again, we will refund if the tickets do not arrive... Shady business practice, terrible customer service, unwilling to do the ethical. 1 star. Please enjoy the Live Chat snaps below.

I went to starlight theater website to buy 4 tickets and accidentally ordered tickets from this Company. They charged $107 dollars plus $35.00 service charge per ticket. Later I found out the tickets are valued at $25.00 a piece. I got scammed!

Went to Monster Jam event and it was cancelled do to severe weather. The event was postponed to the next day. I couldn't attend the event which was rescheduled less than 24 hours later. Immediately I sent out a request and it was ignored. Will never use this company in future.

Our game was cancelled…no refund…no new tickets…make up game was suspended…still nothing even though everyone else got replacements…customer service very rude!

They pay Google to put their site above legit venues in searches. They take your money and supposedly transfer the ticker to the AXS site near the date of performance. They upcharge and you will not get your ticket. Complete FRAUDS!

Stay away from them

Of concert get canceled u will get a store credit lol to go see their mom singing or whoever they want u to buy ticket for. They suck #$ck them

Three days before the event I received an email saying that there was a problem with my order, that I have to call, when I called the said that my order was canceled because the owner of the ticket decided no to sell! What! Crazy I have never heard something more absurd and that I have to wait a couple of days to received my credit back to my card.
I don't know what kind of company is that, looks like a scam!

We purchased tickets for Jamey Johnson, I got confirmation emails, I received my emails via email. Just like normal. We get to the concert, scan the tickets they are invalid. So we call customer service and stay on the phone with them for a bout forty five minutes, as she lies and tells us she is waiting on an email from her supervisor and her team to get us valid tickets. Eventually she states there is nothing she can do at the time. So didn't get to attend our concert and lost our money. Scam, scam, scam! Do not trust this company!

We bought tickets to the Hollywood Bowl from this site and later realized the actual event was no where near sold out and the best tickets in the house were $70 cheaper than what was sold to us on this website. DO NOT PURCHASE FROM HERE.

Order # *******

I will never use them again! The site was deceiving, thought price of tickets were $34.00 each for 2 people and when the charge came in it was over $100.00. The game was rained out and we are not able to replace for a rain date! Instead we are given a credit with a code number to purchase tickets for another event in which the have tickets for! None of these events are local and you are not able to talk with anyone and the live chat is useless! So we cannot receive a credit and we are out over $100.00. I may send a report to the Attorney General!

I purchased two tickets from Felipe Gonzalez (seller) that were $68 each. When I finally checked out I got a bill for $188 it had all kinds of services charges and when I finally received my tickets they were for general admission. I bought for my best friend that is handicap and can't stand for the whole game. I DON'T recommend and will NEVER use them again! Such a rip off

Ticketsonsale.com --This company is a scam. They took over $250 from me for baseball tickets and lied to me that the event was cancelled. It's been over a year and no refund or anything. No one replied to several emails or called back. Live chat never works. They always say experiencing high call volumes! I bet because thousands of other people want answers or money back. DO NOT BUY ANYTHING FROM THIS COMPANY. I CONTACTED MY STATES ATTORNEY GENERAL AND THEY SAID IT LOOKS LIKE THERE ARE LITERALLY THOUsANDS OF COMPLAINTS AND THEY ARE IN LITIGATION TO PROCEED WITH THE FTC FOR PROSECUTION AND CLASS ACTION SUITS

This company takes your money and runs! Took my funds and never gave me tickets. They are the worst. I'm hoping to take them to court.

I purchased tickets for an event on TicketsonSale. The event was cancelled because the performer had travel complications. The venue advised that refunds would be issued. TicketsonSale issued a credit rather than a refund. I tried to call, but received an automated response that I must email. When I requested a refund via email, I was provided with an obvious canned response about COVID 19, government shutdowns, and massive restrictions. All of these reasons were completely irrelevant to the cancellation. So, while the purchase process may be easy, you'll be out of luck if something happens and you need a refund. Buyer beware.

We Purchased two tickets to The Marshall Tucker Band concert in Forney Tx at the Spellman Amphitheater. The band cancelled the event. I can not get a refund of my $248 they will only issue a credit for future use. I don't want to attend a future concert and want the money I paid back. Extremely poor customer service. They are RIP offs and care less! I work hard for my money and would have attended the event had it happened. There were no terms n conditions prior. What happened to treating customers with respect? Please do not do business with these people as they are out for money only

Ordered three tickets to football game on November 20,2021 from ticketsfonsale.com which I later determined is the same company as Vivid Seats LLC. (1) I cancelled within two hours of the order; (2) wrong amount charged - not only double but a $37 extra charge per ticket or $111 which is ridiculous; (3) have not received anything; (4) the tickets are not what I expected as the price is twice what it costs from the Tech Ticket office. I called, emailed, used "live" chat which is not a live person, texted (same as the live chat). Nobody has returned any of my concerns. In each I cancelled within two hours. Also, I googled online and checked with the Better Business Bureau and this company is well known for misrepresentation. It is rated as low as possible. Even when people had paid cash the company refused to return their calls or the money; or when they were to receive a refund the same happened.

Boycott all ticket sellers and music.
Until they can stop this criminal behavior, don't give these artists millions of dollars.
They can stop this but they choose not too.
This is a very immoral company to do what they do.
They ruin the experience of music.