The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I loved it i will use it again i will tell everyone to use it to get tickets it's easy fast and has good deals and tells you everything you need which i like alot like the preview picture of where you would be
Good smooth i like it i will continue to use the samw app i love it i will tell more of my family and friends to use this app because it gave me great prices and deals i love it
Bought tickets, they tell you what row but not where in the row your seats are until after you pruchase them.
It was a good experience. It was easy and simple, and i am looking forward to a good time. I would like to use this website again in the future.
I bought two tickets for an NBA game in Portland scheduled on Nov 11,2018. Downloaded the tickets only to realized on the gate that the tickets were already scanned meaning, somebody have already used it. Luckily, ticketmaster helped me by un-scanning the ticket to get entry. Upon finding my seats, they were already occupied and we're shown identical tickets as i have. The tickets i had was sold twice..
It took to long to get my tickets still haven't seen them wish I had them instantly. I need the tickets and the game is today
Very easy to use, fast and efficient! I had no trouble navigating the site or purchasing my tickets. A pleasure!
I like the simplicity of the site. User friendly and easy to use. Quick response after submission. I would definitely use the site in the future.
I had no problem. The purchase was successful. Now we just have to wait for the date so that the order arrives by mail and then I can enjoy the NBA show
Good to help search for what I needed, the pricing was cheap also. Glad to get to watch the game with my fiancé
I have not received my tickets yet. Just a receipt. I dont know what this is really about. Shkuld i not have gotten a claim# or something?
I still have not received anything on my tickets and it's the night of the concert. I sent an email asking bout my tickets two days ago. I want a full refund!
I ordered two tickets through Tickets. Expert for Taylor Swift in Arlington Texas in October 2017, and was told they will deliver the electronic ticket by 10/4, but they didn't. I spent the whole morning today trying to contact them to get the status, they put me on hold for about an hour and cut me off, call them again but no one pick up my call.
Sent them email and they reply i have been already serviced.
I received my tickets it was quick and fast I would recommend someone else to use this service thank you again I will certainly enjoy my tickets
Never used Ticket Expert before but VERY HAPPY with them. Booked 5 seats together and within 5 min got a call that those seats had been sold already. The guy was so helpful in getting us another 5 seats together. Great customer service! Had tickets within an hour and printed.
I was very pleased at the ease of ordering tickets and being able to select exactly where I wanted to be seated. The process was simple and fast. I look forward to doing more business in the future.
Very effective on line
Great seats and happy with service
Phone techs very helpful and knowledgeable about services offered
Thank you looking forward to the concert, without any problems thank you again. Flying to Montreal to see this Andre too bad he isn't playing anywhere else in Canada.
I was able to pay for my tickets in a matter of seconds with multiple payment options. It was quick and easy! Thank you Tickets. Expert!
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