Thumbtack

Hello! Hope you are having a great day! If not, know that a great day awaits you! Thumb tack has been incredibly difficult with the rules. Rules they make. Just ran the first lead. Client contacted 13 vendors from thumb tack. Just said to drop off estimate at house. No contact available. This company has delivered garbage so far. Expecting the same forward. At least customer support has bothered me with a follow up call. Thumb tack views customers complaints as ways to not address the concerns the client has.

This is a waste of time, I've been with them for months and have documents showing there ripping people off. I made 2259.00 over three months. I spent 1200.00 on leads. 700 in labor and close to 300 for gas. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. Moral of the story is it ain't worth it. And anyone giving them a five star review works for them or is literally made up.

The app is full of scammers. The professionals don't have licenses and the pictures and positive reviews posted are often fake. Be ware! Hired painters and they created such a mess that the house was worse than before they started.

I joined as a thumbtack Pro almost 10 years ago with my personal training business and for several years it was an unbelievably great platform for my business, quality leads, good clients, and an unbelievable ROI. I referred many other Pros to the platform as well. That being said the last 2 years it is a completely different company and genuinely feels like a complete scam. I went from converting almost 95% of leads to clients to literally less than 3% in the last 2 years. I've changed nothing with my business and the only thing that's changed is there unbelievable price increase and what feels like fake leads to generate their company money. For anyone looking to sign up for thumbtack now I would highly recommend you run in the other direction, they used to be great for me but but since 2021 or so they have cost me way more money than I have made from them and I do believe a class action suit might be on the horizon for this company.

Garbage leads. Pay upfront and can't get any money back. Support sucks. 2+ week response time. They imported my google reviews, but only 10. I have 200+ reviews with a 4.65 rating on google. Now I start out on thumbtack with a very poor rating as they pulled most of the 10 from the 1 user ratings. Leads are garbage. I thought Angi leads were bad, try these guys when you feel like donating money. Really wished I would have googled them before I tried them out. Out $400 and can't get it back!

Being a professional on Thumbtack is very difficult. You are totally at liberty of reviews which gives customers control to dictate how you do business regardless of your legal rights you have running your business. There should be a process that if you reimburse a company or show evidence of resolution the review should be removed if documentation can be submitted. I was extorted by a customer as well. Still stuck with a bad review.

The contractors on this site have no idea what they are doing. One I hired Left 4 out of six rooms of my home in absolute mess. Thumbtack has washed their hands of it. They're guarantees are fraudulent at best. $14,000 worth of damage to my home and none of it was covered.

Those who claim they "hire" you are given only a very short time to review and many of those I dealt with (tax preparation issues) come in for a free consultation and never really hire you at all. No money is paid to the pro! Especially when I tell them that there is nothing they can do about their IRS tax problem except make arrangements to pay it. I then get a bad review. For not charging them and for telling them the truth. Review process is one sided and if people don't pay you when truly hiring you there is no way to let the community know they did not pay you. I would not waste my money with this company!

I tried this service for 6-months as a pro and I routinely got bogus leads that went nowhere!
The leads were expensive and often the customers don't respond at all when you respond with a yes I'm available.
It's one thing to bid on a job and not get it, it's another to get zero response from a customer after an inquiry of your business.
Customer support was very non helpful and refuses to even credit your account for bogus customer leads! Very disappointing experience!

From good to worst lead generators.
Thumbtack struggled to advertise on CNN and other known TV Station. In other to be able to compete with other lead company, they have to change their lead pricing and makes it so bad that, a project such as " I need a TV installation" will be sent to at least 15 Pros. Is TV installation a rocket science?
The fact and truth is that, they needed to compete and grow their business via adverts but at the detriment of their Pros.
Yet, with their bad and greedy services, they are still looking for more Pros and wanted Pros to refer another pro to get free credit. A reasonable Pro should not in any way refer Pros to thumbtack. It is a business killer.
Just less than 2 years with thumbtack we have spent most of our profit from other businesses on their shady baits.
Very Inconsistent and hidden pricing.
Please Pro. Do Not Waste your Money! Do not refer pro.
Money Hunger!

As a business owner who was using thumbtack beware. They have doubled their prices for the contractors. We pay a lead fee when a customer is interested in our services. If you customers are not getting people contacting you I would do what you can to find that contractor through google Facebook whatever means necessary. I can not afford the prices they charge so unfortunately customers are missing out. It's sad but those are the facts and they do not want to do anything about it. So to the customers please try to find people you are interested in through Facebook the web instagram however you can find them!

I'm also a Pro on Thumbtack been with them going on six years. When I first started pricing was reasonable. They would sell you a pack of credits and show how many you need to send a estimate. Credits 1.67 each. Then they went on and change from credits to dollars they would even show you how many you need. Estimate 12 credits = 20.04. They don't do that any more. When they change to what their doing know, I called to get a ball park pricing. The person I spoke with could not give me a figure. He said it all depends on the job size. Makes no since. And still no figure. I sent a estimate that use to be 20.04 I just checked my payment 75.00 dollars. That is F**K UP Talk about Price Gouging Thumbtack is getting away with it.

I paid nearly $100 and have sent out over 10 quotes and missed out on countless more by seconds. Thumbtack has a lot of potential but all you have to be good at is quick to respond to a request. People that are hiring are not always getting quality, they're getting the 5 quickest quotes. Very frustrating when you have to join the race and are limited to how much you write in your template. Also, people that are looking to hire are getting the cheapest labor or skilled person out there so if you're a professional this drives your product or service down just to compete with the other quick respondent. Don't understand why a lot of the requests ask for so many credits and others with the same type of job are at a third or quarter of the credits. If they had a deal that keeps you around until your first hire then that would have more incentive to stay with thumbtack but this system isn't in the providers favor.