ThriftBooks

The level of incompetence demonstrated by this company literally defies belief. I ordered The Sandman Vol. I, a 240 page graphic novel, and instead they sent me a 32 page preview of said graphic novel. No worries, I thought, it happens. So I contacted customer service and thought I had explained the issue and they proceeded to send my the exact same 32 page preview, again. I patiently tried to explain that they were sending me the wrong thing, but then they got all defensive and demanded photos of stickers on spines, which these pamphlets didn't have because they didn't even have enough spine to put a sticker on. My money is gone, they won't refund or credit it. I was forced to order the same thing from Ebay, but I still had to pay double what I should have. Just buy your books from someplace else. You're welcome.

Long time customer who ordered 3 books separately while paying shipping on each individual order. I needed these book separately and ordered as such paying more. However, they decided to save the money I paid and shipped 2 books together. I requested my shipping back for one "order" and was denied. I guess they're so thrifty they're willing to cut corners on one's order if it pockets a dollar. Had I ordered them together my order would have been over 15 dollars and shipping would have been free!

I purchased two books - one was very good and the other good. I was not happy with the writing in the good book so I let them know. They immediately sent me an almost brand new book. No questions asked. It's nice to find someone who does business that way

I ordered a book that was labeled as "Like New," so I expected …. Like new. I was disappointed when it showed up late, was bent and had smudges/stains on the front. I'm really disappointed. I won't be ordering from this company again!

Books are consistently misrepresented as in a better condition than what they arrive in. Customer service team does not respond, they just refund or replace with yet another damaged book. Getting a refund is required, so I'm not giving any more than 1 star for doing what they SHOULD do. But FCC needs to know about the false advertising of these filthy, damaged books.

While this site offers cheap books and free shipping, it seems their system for book rating isn't always true. The books aren't individually described and I believe that's why I had an issue with quality. Some books were very much worth the money: a cheap book that was essentially new. Unfortunately, I'd rather just spend a little more money on either the book itself or shipping to get what I know is a decent book versus a gamble. Attached is an image of my "Like New" book. While clearly used, it is not as their website states a "Like New" book should be: "An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind." Clearly, this book has been marred and is far from "perfect condition." In fact, it's a library copy, too.

Have bought several books and the one thing that seems to be a common gripe. Is that sellers over rate their Books. My recent purchase said like new and when it arrived it had creases and dog eared pages. The copy of this book I checked out from the library was in significantly better condition. Don't mind paying a little bit more to get like new condition but I do mind when ThriftBooks over rates to sell books. Customer service in the past has also been pretty dismissive. Would recommend looking elsewhere for your used books.

Ordered a book from them. Got here in fine time, and "correct" book was received but... wrong *edition*. So... kinda entirely wrong book. So buyer beware, you need to check the very very fine print to ensure that what you're getting is the correct book AND edition, as they lump all of them into the same entry, and don't split seperate editions into their own entry.
Edit: within 10 minutes of me contacting customer response, they completely resolved my issue. So, the caveat above still stands, but also know that they are on top of things, and you really do just need to be Very Discerning. But, for the prices available, you could stand to save a lot of money if all it means is inspecting your purchase for an extra 30 seconds. I will be checking thriftbooks.com again for whenever I need a hardcopy book. Just, I'll be a bit more cautious.

Like reviewer Sage L., I suggest only buying books from Thriftbooks that are marked as very good or new. I also have bought some "good" condition books I would throw in the trash or donate. Shipping seems slow, as well. I also find their Customer Service difficult to reach. I'd rather buy more costly books from Amazon or try Better World Books.

I received a book without a jacket cover and would never have ordered it that way. One of the others was library binding. I wouldn't have ordered it either. I know this info was not in the descriptions. Was do disappointed.

I have been using them either on their site alone or through their site on eBay. They have terrific discounts and terrific prices. Their merchandise comes in great condition. Looks like it's right off of the bookstore shelf. Shipping is very quick too.

Between book conditions being nowhere near as described (like new being filthy and penned notes on all the pages, dog eared, bent covers you name it…) to waiting two weeks for delivery only to find out they mailed me someone else's books and didn't have any replacements for mine that were mailed to the other person. And now to have pre paid for a long anticipated book that I've been counting down the days for that was sold as "arrives within 1-2 days from release date only to be emailed as shipped via mail innovations and will arrive within 15 days. This place is not worth ordering from there are so many good used and new bookstores that aren't lying about quality or shipping times to get more money. Capitalism at its finest.

Prices are no better than if I had bought at amazon or target. Shipping was extremely careless. Items are not as described on the site. Products that should have been in new condition are all damaged. They try to switch and bait people (offer new book-send an old book) hoping they won't pay out of pocket to sent back. Do yourself a favor and go to a reputable store with good shipping and return policies or you'll just be wasting time and money shipping these guys their damaged products back.

I ordered a Randall the Reindeer book that was to include the reindeer and naughty and nice list. I basically just wanted the reindeer as my grandson, 6 lost his when the pipes burst in our home last winter.

All that arrived, after nearly a week, even though i paid an extra $14 to have expedited service was the book.

Having a difficult time getting any answers as to why all of the false promises.

I would not recommend this company to anyone.

Wish it would allow only giving one star. Stay far far away. There are so many honest companies to deal with. Too bad no one else had my product.

Paid $16.84 for a book that was given a "very good" for its condition. Every page is scribbled on with a pen. I honestly believe Thriftbooks paid someone to go through it and mark each page to look like it had been read. There are even underline marks in spaces, not underlining a single typed word! These marks have made reading this devotion very distracting and not enjoyable at all.

I've always had a pretty good experience ordering books from ThriftBooks. You get what they advertise with respect to quality. They are also pretty fast in filling orders and getting the book to you. However, be careful of how you order, because they don't always let you make returns. Their policy is not clear about what they won't accept back--their site says something vague about "qualified returns" (obviously covering their backside). I got stuck with over $50 in books that I didn't want. So to summarize: buying books from them is good, but their after-sale customer service policies are not in your favor.

Be sure to read ALL the return/refund policy. It"s posted in two parts with a lot of double talk and fine print. I had to chuckle reading it and realized I trusted the reviews it has on it"s website. All other review sites have very low customer satisfaction ratings for Thrift Books. I ordered a book that came damaged and poorly bound. I returned the book and was never given a refund and they refuse to own up to lousy product. I'm just glad I only spent $21.00. Gonna stick to Amazon books!