website thubmnail of ThermoSoft

ThermoSoftReviews 195

3.9

From the business

Improve your home's heating with ThermoSoft' s radiant underfloor heating for comfortable warm floors. Click for more information on in floor heating.


thermosoft.com
Founded in 1996
Vernon Hills, IL
How would you rate ThermoSoft?
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ThermoSoft Reviews Summary

ThermoSoft has a rating of 3.9 stars from 195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThermoSoft most frequently mention customer service, floor heating and sales rep. ThermoSoft ranks 5th among Flooring sites.

service
4
value
4
shipping
4
returns
2
quality
4

Instant Feedback

915 reviews
Beata S.
0 reviews
0 helpful votes
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You've been so helpful, I really appreciate it!
August 26, 2017

You've been so helpful, I really appreciate it! It is nice to have someone who is patient and helpful over the phone when nowadays all to often you are put on hold or people can be unhelpful even so I really appreciate it!

Date of experience: August 26, 2017
William E.
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How about 6 stars?!
August 26, 2017

How about 6 stars?! You guys are great!

Date of experience: August 26, 2017
Brian J.
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Easy to order--great, personal sales team
August 25, 2017

Easy to order--great, personal sales team. Timely delivery.

Date of experience: August 25, 2017
Delan Q.
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I Love the way and how quickly your company communicated with me and did business!

Date of experience: August 23, 2017
Connie P.
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Initially I sent an email on a Saturday requesting a call back as your website states availability 24/7.
Later that day I called and your customer service rep said she would have someone call me back.
By noon on Monday I still had not heard back from anyone

Date of experience: August 22, 2017
Huz B.
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Ordering was easy and the representative was very helpful and able to provide me with a better deal. The mats arrived within a few days. I have not had them installed yet so fingers crossed that they work well.

Date of experience: August 22, 2017
Jackson K.
0 reviews
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Great product
August 22, 2017

Great product. Great service.

Date of experience: August 22, 2017
Lars A.
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Great customer service
August 18, 2017

Great customer service

Date of experience: August 18, 2017
David J.
0 reviews
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No problems, prompt shipment
August 17, 2017

No problems, prompt shipment

Date of experience: August 17, 2017
Diane B.
0 reviews
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I would rate you as a 6 or 10!
August 11, 2017

I would rate you as a 6 or 10! You made me feel wanted as a customer!

Date of experience: August 10, 2017
Justin Y.
0 reviews
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Keep up the good work!
August 10, 2017

Keep up the good work!

Date of experience: August 10, 2017
Joe D.
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Your service was great as always!
August 1, 2017

Your service was great as always!

Date of experience: August 1, 2017
Shirley W.
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Its been quite pleasant!
August 1, 2017

Its been quite pleasant!

Date of experience: August 1, 2017
Elizabeth T.
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Thank you for helping me figure out what I needed.

Date of experience: July 29, 2017
Margaret B.
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So far, so good!
July 28, 2017

So far, so good! I've received the items and I'll let you know how it works when the flooring is in and everything is hooked up!

Date of experience: July 27, 2017
Lou O.
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The ordering process was extremely smooth and pleasant. I will be installing the mats soon, but I'm confident that it will go smooth, since I know I've got ThermoSoft on my side to help me if something comes up.

Date of experience: July 18, 2017
Lauren R.
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Ordering was easy
July 16, 2017

Ordering was easy. I haven't had the product installed yet.

Date of experience: July 16, 2017
Del A.
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My salesman Doug, was very willing to help me understand the products, chose a system, and help with the layout.

Date of experience: July 9, 2017
Kat P.
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Amazing service
July 10, 2017

Amazing service

Date of experience: July 9, 2017
Kim I.
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Very helpful and informative
July 9, 2017

Very helpful and informative. Was never pressured into a sale.

Date of experience: July 8, 2017